I've been an Orkin customer for several years now. I called and scheduled a treatment for ants…read more They were supposed to arrive between 8-10am. At 10am no one had shown up, so I called them and they informed me they had a schedule change at their morning meeting. No one called me. They assured me that they would be at my house this same day at 3pm. Still, no one showed up and no one called me. About a week and a half later, a sales rep called me wanting to conduct an annual inspection. I informed the sales rep of what had previously transpired and he was not aware of the missed appointment. I requested he have his branch manager contact me, if he wanted to save me as a customer and I have still not received a call back to date. Terrible customer service!!! I do not recommend using this company.

I had service with Orkin for 8 years. We had a brown recluse problem about 3 years ago. Paid $$$$…read moreto have treatment done. What I was told would be the process didn't seem to be what was delivered but trusted they knew what they were doing. Had to have them come back out a couple times. We had been told that as long as we maintained service with them, the warranty for the recluse treatment would continue for the lifetime of the house, even if it was sold. We recently sold the house and when I called to let them know that it was going to the new owners they informed me that the warranty had expired because I didn't pay the warranty renewal. Not once had I been told about a warranty renewal and I have paid ALL my bills. They said nothing could be done about it now since the warranty expired a month after (which would have been in July 24 according to them). I'm still not sure they did the full treatment based on what I was initially told and what was actually done.