We brought in our laptop with a broken power socket, they promised it would be repaired in 2-3…read moredays. 2 Weeks later it still wasn't fixed. We went to get back our laptop, but now the screen isn't working, and it's stuck in a boot loop. (Laptop was fine before, it just wasn't charging) Decided to screw it open after reading Mirka's review... you guessed it, RAM was missing. We went back to get it the day after, he assured us "it was just a mistake".