I was looking for the name of this retired doctor of mine and I was shocked to see the only review…read morehad such a horrible review of him. I found Doctor Hoppenjans to always be professional and friendly and left feeling that he cared about his patients. I always felt like I had left a person who had an uplifting spirit. He answered any questions that I had and took care of any issues that I had. Do not believe that 'one negative' review. Maybe the doctor had a bad day or perhaps the patient was just a bad patient too. You never know. I wish Dr. Hoppenjans well as he explores retirement (which is what I heard circa 2019).

After my former dermatologist retired, I was referred to Dr. Snyder. I waited a very long time to…read morebe seen, almost 5 months to be exact. I am disappointed with two things: 1) the amount of time that was spent with me, especially because I was a new patient. The forms took longer to fill out than the time that I actually spent with Dr. Snyder. I realize that it was just an annual check up, but it seems like there should have been more time spent on my overall skin health which leads me to my next issue. On my medical history, I indicated that I am taking a medication for acne. This was not brought up at all during my brief visit with Dr. Snyder. When I went to check out, I asked the receptionist to ask about taking over the refills. I was told that I would have to make another appointment (over my lunch hour) which is extremely frustrating. I have emailed the office twice and left messages for the office manager. No one but the person in charge of billing have gotten back to me, and I am stuck with paying a bill not once, but now twice as I will be finding a new dermatologist.

Went to call for appointment, got phone announcement with no option for appointments or live person.read more

If I was rating this based on my actual dermatologist that I see here, I would give 5 stars…read more Unfortunately, you have to go through the unprofessional phone team in order to get treated which is why I can't give 5 stars. They have always been rude since I started coming here and if my dermatologist wasn't so amazing I would have found a different one a long time ago.

I am very happy with the service I have received from the medical staff but the billing department…read moreis a joke. No one ever answers the phone and they never call you back. The only payments they accept are those that are mailed in. Nothing electronic.