Just moved my mother out of this facility after she walked out unsupervised multiple times…read more Staff turnover is an issue here, cleanliness as well. Her room smelled like urine every trip I made, her room was hardly cleaned and when we moved her it certainly appeared they had never cleaned under her bed or other areas. That's just one of several issues... Staff did not adequately respond to facility alarms which enabled my mother to elope from the facility twice without staff knowledge. The police had to be called to find her. Terrible Terrible place. Do not leave your loved ones in their care.

Under staff, management is shattered brain, some residents are verbal abusive nothing is done about…read moreit. Tour was horrible they hiding something and all they want is over price for you love one to stay. Staff is over worked I heard after taking a tour heard a resident assisted taking about it.

if I could leave a minus ten review, I would. Please don't bring a loved one here. They don't…read morehave enough staff and the staff they do have is overworked and underpaid. The poor residents are subject to long waits - many times over 45 minutes to get assistance to the restroom. The food is horrible- I imagine the food in a jail is better. I'm so sad we put my mom here. we have voiced out concerns to Mark, the director but have yet to improvemen. This place is all about money. Bottom line, please don't leave a loved one here. You will regret it.

Highly recommend keeping far away from here. A family friend is in the Memory Care building…read more Every time you ask the staff a question, you get a different answer. The husband to the patient has been lied to so much, yelled at. Absolutely uncalled for. They say they write you down on the visiting schedule and next thing you know another 2 visitors are there. I know for a fact that the patient's spouse is there 3 times per week. It's like clockwork. Waterford, you should be ashamed of yourself and the way business is hanled.