Been using this garage for over ten years. Many times I've gone to them with what I thought was a…read morefault and they have diagnosed it as a simple repair and fixed it for free put at very low cost You can trust this garage.

Since my car warranty of 3 years finished I have used this garage for service/MOT etc., I recently…read morehad a problem with my brakes and had to go straight to the garage for help. Although they were busy (they are always busy so that must say a lot) they diagnosed and fixed my problem, even though busy, because they knew it needed fixing there and then. My daughter and husband went to school with the owner Chris so I feel I/We have a lot of trust in this garage and not get ripped off as does happen at dealerships. Even after having a warranty the dealership always said something needed doing which meant at the end of the day I usually was paying for the service/mot which was supposed to be included as part and parcel of the package I bought. Chris and Alan are two of the nicest guys you could ever meet, very friendly and very helpful. Would certainly recommend this garage to anyone.

I had high hopes for this garage after deciding to move from my long-term garage to support a…read morelocal, independent business. The initial booking process was professional, and I particularly appreciated the honesty when they called me well in advance to correct a mistake on their initial quote. Unfortunately, this positive start did not last. The main issues began on the day of the MOT and service. A misunderstanding over the 8 am appointment time, which was not clarified in the text reminder I received, meant I arrived later than expected. I am happy to own my part in that delay; however, the reaction I received from one of the mechanics was completely unprofessional. Rather than explaining the situation, he was visibly angry, repeatedly checked his watch, and spoke to me in a condescending tone that made me feel incredibly unwelcome. This is not how any customer should be treated. The most significant failure, however, was the complete breakdown in communication later in the day. After approving necessary repairs, I was left waiting for an update. I received no calls at all towards the end of the day. It was only at 5:30 pm, after the reception and workshop staff had apparently gone home, that another employee fortunately thought to check and call me to say my car was still on the ramp and would not be ready. To be left without my car overnight, with no warning whatsoever from the team responsible, is simply unacceptable. The car was ready the next morning, and the final repair work seems fine. However, even the complimentary car wash was symbolic of the lack of care shown--it was a poor effort that failed to remove simple surface dirt. While the reception staff were friendly and the work was eventually completed, the stressful encounter with the mechanic and the shocking lack of end-of-day communication mean I cannot recommend this garage. A business is only as strong as its weakest link, and unfortunately, the disorganisation and unprofessional attitude here overshadowed any positives.

I've been coming here to get my MOT's done on my car for a few years and have to say I've never had…read moreany issues and it's always been a hassle free, easy experience that comes in a lot cheaper than nearby garages. John is a friendly guy and when I was having problems with the electrics on my car on Saturday, I called up and he was more than happy if I ran it down for him to give it a good looking over. Turned out it was a blown fuse that was easily replaced within 10 minutes and with me fully expecting to pay to have it fixed he gave it to me for free and said no probs. This is the sort of great local business still out there and I'll definitely still keep going here for the great service and great MOT's.

Very good prices And very freindly staff will always try to fit you in at the last minuete. But…read morelast time i used them they annoyed me by keeping my car alot longer than necesarry because they wouldnt belive the word of the Rac and wanted to do there own investigation. Having said that the job they did was good and they did give me a discount because of all the trouble but it didnt cover the expense of the hire car i had to take. i like the fact that they have complete prices and you can book online and get a price online. They do MOT'S and you get discounts if you are in the AA and clubcard points. Overall a good honest garage, where as a lone women I fell able to take my car.

I recently visited the Queen Anne Service Centre and was really impressed with the customer service…read moreand the quality of the work carried out on my car. I will definitely be taking my car back in the future and will be telling all my friends how reliable they were, no waiting an extra day or so for parts it was all done and dusted in the time they said it would take, fabulous!!!

We just bought our Mercedes from this garage, the service was outstanding and I will be…read morerecommending this garage to all my friends when they are looking for a new car. We are so pleased with our purchase it is just lovely!!!

I've been going to this local garage for many years as they're such a friendly, can-do business who…read morealways try their very best. They even changed a headlight bulb for me free of charge. I would highly recommend them.

Excellent garage. Honest and reliable. I have used them for 4 years. Polite and courteous every…read moretime.

I had the pleasure of calling in to RRG Mazda in Stockport earlier, as my car was due it's yearly…read moreservice and this is now my local Mazda dealer. I didn't have overly high expectations really, as my previous experience with manufacturer dealerships hasn't been overly brilliant - though, admittedly, that was with a different manufacturer (Ford) and a different area. In all honesty, though, RRG were great. They were able to not only book my car in at relatively short notice, as I only called up a couple of days ago, but being able to book it for a Saturday was brilliant. The icing on top came in the fact that they were willing to price match a quote from another dealership for the same work, and offer me a deal on future work to boot. The staff were friendly, and more than happy to answer my daft questions about servicing plans and how they compared to paying outright at the time. There's complimentary drinks available - I opted for a bottle of water - and some little snack things on the tables, like biscuits and sweets. In terms of the actual service, for the car that is, that's a pretty standard routine dictated by the manufacturer but the paperwork I received back was clear and detailed with everything which had been checked and to what standard. The staff also weren't pushy. They tried to upsell me some stuff, as you'd expect any dealer to do when they've got you, but it was very much along the line of "Here's the information, take it home and have a read and if you're interested, let us know". Overall, I'm very happy with the service I received from RRG and would happily recommend them to other Mazda owners. The site also houses a Suzuki dealer, and for those of you with more money a Lexus showroom too.

Brilliant treatment ! Great choice of vehicles. Really friendly staff. Highly recommended .read more

A great garage I am naïve about cars but they are always…read morestraight with me, they do not try and bamboozle me with jargon etc I have been using this garage for years now and would recommend to anyone. They go the extra mile and are priced very reasonably

Time wasters. Called garage to book MOT and have breaks checked. Website offered collection and…read moredrop off, on calling they said they couldn't do this for foreseeable future. They said it could be done at 8am one morning while I wait and would be max 40 mins. Arrived at garage 0755. Was told they couldn't fit me in but they could send me to another garage to have MOT done only (couldn't fully check brakes). Was given some vague directions, not even able to pint it out on google maps. Went straight there. Seen quickly but due to delay in starting I left late which impacted on my day. Will now have to book second trip to different garage to get brakes looked at. If you value your time go elsewhere

I have been using this garage for years they are always helpful & the price is always good just had…read moremy car mot done & it was only £25!