I was in town on business and began having medical issues. Everyone at TLC was professional and PA…read morewas exceptional.

I used to recommend this facility to everyone in the area. That since has changed. When you sign…read moreyour new patient paperwork, one of the papers that they have you sign is authorization to keep a card on file. I signed this and didn't think anything of it. That is until about a year later I had a charge from my account of over $150 from this facility with no call, no warning just the debit from my account. I called them and they said that there was an issue with billing my insurance and that was the owed part that they had to pay so they deducted it from my account. I immediately called Blue Cross Blue Shield and got to the bottom of it. Because I had two insurance policies at the time and only one was billed, they wanted the visit to be billed through my employer's insurance. The BCBS agent told me to have the facility resubmit everything with my employer insurance policy. I called back and spoke to Sandy and told her this. She was somewhat argumentative and was trying to talk to me like I was dumb. And told me "there's no point in filing it they aren't going to approve it anyway". I asked her if she could still file it anyway and she said OK fine. A month later I never heard anything back so I called Blue Cross Blue Shield again. They had never received the new bill. The agent said "have her resubmit it; It hasn't been over a year since your visit and it will be approved. I don't know why she's telling you there's no point. It will be covered and the original was filed timely so it's fine just have her resubmit." So I called back to the facility, asked for billing. No one answered, left a voicemail. A few days later called back was transferred to billing. Even though Sandy was there, she refused to talk to me, because I was talking to another person who would put me on hold, go talk to Sandy and then come back and talk to me. Very unprofessional. Long story short Sandy never resubmitted the claim to Blue Cross Blue Shield. So a visit that would have been paid in full by both my insurance plans, ended up being charged to me for absolutely no reason other than her laziness and arrogance. So out $158 all for nothing. The NP mary is awesome but their billing/office staff not so much.

We have been to this ER a few times, between the two of us. It is a very busy place. They order…read moretests, and treat what needs treating. They give adequate care. The last time we were there they were trying to get us out the door when the physician had not even been by to give test results yet. He was not with another patient. He was visiting at the nurses station while we waited. We could hear them. This could easily be remedied. The reason for 4 stars.

Been coming here a couple years. I haven't been able to get through to their phone the past week it…read moregoes straight to voicemail. I've tried calling at all different times of the work day. Not a good doctor for those who work as it's hard to get the phone answered to even make an appointment. I had nice experiences with the staff while being seen. Getting prescriptions refilled can be a challenge. I was out of birth control and had an appointment for a follow up scheduled the next month and they told me I would have to wait so that was inconvenient and messed up my body.

Charges $50.00 if you miss appointment. They scheduled me after I told them not to and still…read morecharged me 50.00. Would not take off charge and said i could not come back till I paid it. They are a bunch of thieves. 5 years of Loyalty and they would not take of a false charge. Were rude and did mitt let me talk to Doctor. Don't go, you never see doctor and FNP are horrible. Doctor had no bed side manners. Save yourself some money and go elsewhere. I fired them for that. Never again!

Dr. Lovoi and NP Johnny are both great guys. The staff there for the most part is friendly. The…read morerooms are always kept neat and clean. The waiting room is sometimes packed but for the most part it may have about 6-10 people waiting to see the Dr. They do the blood work on site s they never have to send you out. X-rays can be done if needed across the street and they can get results back for emergency cases. This building also has a children's clinic and a couple other medical offices.

This place just looks dirty and unprofessional. There is a complete lack of customer service, as…read morewell. The place operates like you are bothering them. They don't check you in, they tell you to scan a bar code and then you scan your license and insurance. It might be efficient but it certainly is an annoyance. An elderly woman who came in after me was completely overwhelmed by the self check in. The facility itself looks very neglected, peeling paint, no floorboards, cracked stucco, it just felt unclean. I would not choose this facility again.

Im here from out of town working and went in here for a TX. DOT. drug & alcohol screening required…read morefor my job and this part of my visit was done ok but took much longer than places we go to back at home. The part that I'm highly dissatisfied with is that during this visit i was asked to empty my pockets of everything in them into a small lock box and I could either lock it and take the key with me or leave it unlocked at this point I myself made a poor decision and left the keys inside the box and just shut the lid and followed the nurse down the hallway to the bathroom. This took approximately 2 minutes and when we returned there was a male who was in the room where the lockbox was located and at this point I started thinking to myself about my belongings that I had left in the unlocked box so I went straight to the box to retrieve my belongings and the box was locked now I'm really concerned because I know that I had left the keys in the box and just shut the lid. So the nurse and I had to pry the box open in order to get the keys out so that I could unlock it. At this point I grabbed my belongings out and it appeared that everything was there so when I left it all started making no sense to me and was just to fishy of why he was in this room when we came back and why was the box locked because I know I left it unlocked so I then pulled my cash that I had put into the box out of my pocket and noticed a significant amount of cash was missing. At this point I made several phone calls before I got someone to answer and when the same guy who was in that room answered the phone he sounded surprised about me calling and asking to speak with whoever was in charge. He then put me on hold for about 3 or 4 minutes before getting back on the phone and telling me she was busy. Well approximately 10 minutes later I received a call back from the nurse who had collected my drug / alcohol screening samples and she was very polite and remembered the whole situation except for the guy in the room and when I explained to her that they were talking about another patient's insurance she remembered that he was in there. So I told her about it all and she said she was going to get with her manager and that they would get back with me. Well later that afternoon I got a call back from her saying that her manager would be contacting me about the situation. Well 2 days later I called back up there because no one had called me back. The next day I get an email from the manager asking my side of the event and she said that she would get with her HR and operations manager and get back with me. Well I have called and emailed back and it's been two weeks now and not a response or call back from anyone. So this is very unprofessional from the whole staff who works at this place.

I had an appointment at 2:15 and was told to wait in my vehicle and they would call me when they…read morewere ready for me it's now 3:00 and I have not received a call yet. Don't waste your time with this place the office staff is a complete joke, Which is sad because I really like Dr Elizondo

From the owner: Your choice for quality medical care…read more Your family's health is important to all of us at CHRISTUS Spohn Health System, and choosing the right physician is an key first step. Close to where you live or work, the physicians of CHRISTUS Spohn Medical Group are experts in their fields and are committed to providing quality, compassionate care to their patients. Each physician practice is integrated with CHRISTUS Spohn Health System, so you can be assured your family's health care needs are in the best hands when you need us most.