I had an exceptional experience at WellNow yesterday, which honestly surprised me based on a past visit to a different location. From start to finish, everything was seamless. Cassie, who took my vitals, symptoms, and health history, was one of the kindest and most caring people I've encountered in a healthcare setting. She truly listened, was gentle, and made me feel comfortable right away. Dr. Phil was just as wonderful. He was welcoming, patient, and genuinely attentive, and I never felt rushed. I made my appointment online the night before, and the moment I walked in I was taken straight back. I didn't even sit in the waiting room for a minute, which has never happened to me before. I was in and out faster than I expected. The experience really showed how much the people caring for you matter. Cassie and Dr. Phil work incredibly well together and clearly care about helping their patients. And yes, the slushie on the way out was a nice bonus. This visit completely changed my view of WellNow, and I'm very grateful for such great care. read more

WellNow Urgent Care - Slushies - Urgent Care Near Me - Depew, New York

I waited an hour. I never seen a doctor in an hour and a half. Early afternoon and they were already 9 in cue. There was no communication as to how much longer it would be. read more

Made an appointment for a non emergency infected finger ( hit with hammer and had a cut) they took me when I got there. Everyone was friendly, professional and the PA was very informative and knowledgeable! Had to wait about 15 minutes for the x-ray tech to come in from other office , not bad! Nothing was broken just major infection . Very happy with every aspect! read more

Was taken in with a scratched cornea. Immediately sat and all vitals were taken. Sat in the room for over an hour before the doctor came into the room. read more

went there to get my knee looked at would not take both my insurances which are the same card and try to charge me 40 dollars for a co pay and they dont even take cash! I have never heard of a place not taking cash not everyone has a credit card! would not recommend even if your dying horrible service and workers read more

Have been to this location several times over the years. Covid tests, strep throat and my husband twice for sutures. It has never taken longer than 1 hr from start to finish. All staff is very courteous and efficient. The location is very clean and well kept. The sutures were done well and removed expertly. This is definitely much better than spending hours in a hospital ER waiting room just to be seen. Will definitely use this service if needed again. read more

Husband went to well now on 6/26/2025. We paid the co-pay. We were told to come back as a follow up to remove a single staple ( no charge for the follow up). Charged us again! Called multiple times to get this resolved, thy acknowledged there was no charge for the staple removal but still giving us the run around on reversing the charge on our credit card. Had to contact my credit card to file a claim. read more

I had the quickest visit to a walk in clinic and was so happy! The registration was easy the girl did most of it then I was taking to the examining room right away nobody ahead of me the nurse practitioner came within a minute asked me why I was there I had an ear infection looked in my ear talked a minute came back with another nurse practitioner to look at my ear again to make sure the medicine she was going to give me would be ok because I was allergic to Sulfa. Then a guy came in to do my vitals which they usually do in the beginning then she came back to tell me about my medicine and I was done 22 minutes from start to finish. I came at the right time and my ear problem was a simple fix very professional,very helpful was well taken care of read more

Went in for a bad laceration from work, Brooke and Christie did an amazing job stitching me up and taking care of me. Great to chat with as well! Highly recommend!! read more

Choose a different location if you want a positive experience. One of the 2 receptionists was very rude in an already stressful situation. The doctor was very personable and funny but didn't do much to assist with the issue. More of a statement of what he thinks he found without much of an examination. We had to ask for pain management details and for additional information for healing the issue. Overall we paid a co-pay to be treated poorly. read more

I've always had a great experience with the doctors and nurses, very kind, intelligent, helpful people. However, the receptionists do not know how to do their jobs at ALL!!! I've had multiple issues with my insurance because they bill the wrong company. At this location, Ashley, was so incredibly rude to me, after telling her what my insurance is, she told me "I know" in a pissy voice. Then continued to tell me I wasn't covered! Which I have been covered for a very long time and my policy has not changed! After calling my insurance company and having her talk on the phone with an agent, I told her "thank you for speaking with them" after she realized she was WRONG, and she said nothing to me. The entire time I was kind and understanding (even though this has happened to me at wellnow multiple times), she was so rude and irritated throughout the whole thing. Once she took me into a room, I said "thank you" once more, and in a completely mocking tone in a high pitched voice (like mine is) she said "you're welcome" and it was so rude and disrespectful i almost cried in that room. Fix your system, get better receptionists, this is so unprofessional, i'll probably never go back to this location because of Ashley. read more

Went to Orchard park location on 6/4/25 for an eye injury. Poked my eye on tree twig. Person whom treated me didn't even examine my eye...just put some drops and dye in my eye and looked at my eye for like 3 seconds and stated I had scratched my eye and prescribed antibiotic drops. My bottom eye lid was still swollen after a few days and when I pulled my eye lid down, I saw a piece of bark. On 6/7/25 I went to the WEST SENECA location for removal of tree bark. Would NOT recommend Orchard park location -Thanks for costing me two $50 co-pays and not doing your job properly! read more

Terrible experience, doctor put in the wrong medication that cost me $66, realized it was the wrong medication because I've gotten this previously and now I am out $66 plus the payment to see the doctor plus paying for the new prescription. Really unfortunate that people don't understand the level of attention to detail you need in this industry. read more

Rapidly responded with efficiency; communicated the plan of care which included ambulance transfer to Suburban Hsp. Administered the medications prior to ambulance arrival which not only reassured me but also helped expedite my care! read more

Made an appointment online for my daughter at the Depew location for sore throat , fever. We went in and were brought to a room by a med ass't, Im assuming as no one wears a name badge or title. Bed appeared dirty and had no paper protector etc. I asked her to clean it with wipes. She asked a few questions and then did 3 swabs without even speaking to a practioner which were done rather incorrectly. Covid, Flu and Strep... waited 10 min or so and another female walks in with N95 and asks us to walk to another room. We follow and she asks my daughter to sit on a stool . She tells me her tests were all neg, however the doctor wants to listen to her lungs prior to an x ray. We have not seen anyone resembling a doctor or NP, PA, RN. I asked where is the doctor and she turns on the screen and a NP pops up..... LOL Virtual visit! They should explain this and they need to ask permission prior to a virtual visit. She then places a stethescope on my daugthers chest and NP listened via headphones. Then she uses an otoscope incorrectly and causes pain to the inner ear and NP says it looks fine. She then states she is going to send the strep out and it will take 2 days as her throat is pretty red and it hurts to swallow. The Virtual Prescriber was nice, however we wanted in person not Virtual and we were not asked about seeing a prescriber virtually. I ask the ass't in the room if there is an actual provider in house. She states,"Yes, but we use this stethescope bc we need to listen deeper and it is better than the doctors stethescope! I have been an RN for over 30 years ,are you kidding me??? That is blatantly not true at all! What a mess our healthcare has become... On top of it all the Strep test was done incorrectly with the wrong swab and needed to be redone prior to leaving. What a joke, I will never ever go back there again. Be aware.. What a Sh..show,Total Scam!!!!! Where have ALL the doctors gone? read more

Absolute pathetic scam artists. Called explaining my insurance has high deductible (doesn't cover much) and asked how much for basic visits. Was told $165 (two separate occasions). Go in and get billed for $215. It's okay though. They "greatly apologize and will inform their staff" to be more clear (this charge is without insurance) but...it's still my fault and I have to pay $50 more although had they not lied to me, I wouldn't have gone. Typical medical practice. They screw up and you have to pay for their screw ups. Kept blaming my insurance when again, I already knew about my insurance which is why I ASKED BEFORE GOING IN. Now suddenly they're the only medical practice that doesn't have recorded calls...hmm...​​​ read more

Usually I take my children to one of the two pediatric urgent cares in the area but I was strapped for time last night. I wanted my 4 year old to been seen after his big sister came down with strep. I first stopped at Focus and walked right out. Though they had no wait, they didn't have any rapid strep tests. So I drove down the street to give WellNow a try. Their parking lot was packed so I almost just kept going to head to the pediatric urgent care. But I decided it was worth a shot. The receptionist was kind. She took my sons info but gave me a heads up that 9 patients were ahead of him. We waited with a bunch of teenagers and adults but they had a Pac-Man Arcade machine and a Slurpee machine if I got desperate and needed to entertain him if the wait dragged on. In my mind I was giving them 30 minutes before I would head home and try the pediatrician the next day. 20 minutes later our name was called by a very friendly nurse who cheerfully greeted my little boy. The halls and rooms very clean. After being in the room for a few minutes a very child friendly PA named Sawyer came in with an assistant. He discussed my concerns. Then moved on to check out my son. Right away my 4 year old was comfortable with his fun and gentle approach. Even the nurse that came in to swab his throat knew all the tricks to put Parker at ease. They were so kid friendly and in tune with my 4 year olds possible worries that he did not stress out or cry once. This is HUGE-- my son is super sensitive and sick kids are extra emotional. I cannot praise them enough for the kid friendly environment they created with the team that worked last night. They addressed my strep concern and then asked about his cough and helped with that secondary concern. They for sure went above and beyond. **Any parent wondering if there is a kid friendly urgent care in the Lancaster/Depew area-- this is the one. Especially if Sawyer and his team are working. ** (One suggestion would be to allow your TV to switch channels/have Disney or Netflix so parents of young ones could entertain them with out sugar and video games ;) read more

I got a physical done the week of 7/14/22 . my employer called they said I did not come for a physical. I got a full physical exam. wait time was long. i tried to call that no is not in service any more no number to reach them at I am not going to this urgent care any more. My emoyer stated that they input the physical under a wrong code now I got to go on for another physical definitely not here ! They don't have the decency to fix the mistake which they made read more

These places are a joke. Slushy machine in the waiting room?.... My boyfriend needed stitches removed from his face before we returned to school out of state so we stopped here. The PA working didn't even remove all of the stitches so I had to remove them from his face when we got home. She also tugged at his face while removing them and broke open the area that was in the process of healing. read more

I have gone two times to Well Now and it has been a horrible costly experience. Every time billing messes my bill and I end up paying twice. I even got a collector requesting a payment for something I paid. Both time ai went it didn't resolve nothing and it cost me a lot. read more

So I do the online appointment and check in thy send me a text to send them a here message when I get there and await instructions. Waited in 85degree temp and all the said was I was checked in. 45 mins later no reply so I go in and she said I should have come in when I got there and I missed my appointment wtf you need to get your s*** together read more

I went there yesterday so sick and from the moment I walked in the door they were all very nice & helpful I read reviews before I went to an urgent care to see what I was in for & they were all very positive. I'm so glad I went there!! Thank you everyone at Lancaster Wellnow read more

I've never had such a great experience at an urgent care before! The entire staff from the reception desk to the doctors made me feel comfortable and I didn't feel like I was "bothering them." I was also in and out within 20 minutes. Incredible! Thank you all. read more

I can't say enough positive things! They have always been there for me every time I needed them. They're so polite, professional and fast!!! When my Dr has let me down bc she can't see me in a timely fashion, this place has always come through! Thank you so much!!! read more

The NP who took care of me was extremely nice and helpful however the two employees I dealt with checking in and giving my basic info to once I was in the room seemed unenthused and like they didn't want to be there. I know work is work and not everyone is going to be super friendly but I felt more like a burden to them than a patient. This kind of sucks when you're already super sick and just need some help. read more

I took my mom to get her stitches out on her face, and she was seen by PA Laura. She did an amazing job. Thanks Laura!

I was taken back immediately after check-in, and a nurse was with me within minutes. She got me settled and the doctor came almost as soon as she closed the door. I was in and out within 20 minutes with the prescription I needed. Great experience. read more

I have used this location before and cannot say enough about the staff and the care given. I used their online appointment app and got in and out fast. The staff was very friendly, caring and professional. I would totally recommend the lancast location. Hopefully, I do,not become a frequent customer. read more