Amazing! Was hesitant but couldn't wait for my NY doctor. Receptionist is wonderful, such a kind and helpful woman -thank you! Went in on Saturday. Met with Dr. Chantal. A sweetheart. She took two tests, both of which I got back in 24 hours, on a Sunday. So impressed! Was able to get them on phone on Sunday and they are calling in prescription. Very thorough exam, very caring, office clean, staff so nice. Again, I am surprisingly impressed. Thank you so much. read more

Terrible experience. My 5-month-old nephew was taken here for an eye problem, and they recommended a medication that apparently doesn't even exist anymore. Later, we were told that the medication was no longer available. It's very concerning that a medical provider would give outdated recommendations, especially for a baby. Don't waste your time or money here. read more

5/5 for PCT's and staff on duty 1/5 for the Provider (Chantal) Upon entry to well now for a (non-driver) DOT Physical Exam I was greeted by friendly staff. They directed me to sign in and take a seat in the waiting room. Drug test went great and PCT's on duty were very professional. It wasn't until I met Chantal the, "new" provider on duty that my experience at WellNow was ruined. As a US Army veteran, I have mental health issues that accumulated in service, As many army veterans do. This prompted the provider to fail my physical examination stating that I need to get documentation from my psychiatrist in order to pass exam. I felt discriminated against as she condescendingly told me, "Well, thank you for your service sir." When expressing the challenge of connecting with a mental health provider on such short notice she says and I quote, "yeah, I know that sounds like a joke". I felt belittled & pushed to the side. I was supposed to start work on May 6th but this now might be pushed back. I felt this to be completely unnecessary for I have been working for 7+ years out of the military without incident. Not to mention your wait times are longer than 2+ hours now because of this new provider you have. I had to get in early and waste my day in order to be seen because I heard the wait times were so bad. I got in 8am and left close to 11. There's many other clinics in the area. I would recommend any other clinic when it comes to DOT physicals or non-DOT physicals. read more

Waste of of four hours only to be ty told to go to the emergency room. The PA threatened retaliation if I complained.

This place is great as are the people. We have been there a few times for various urgent needs and it has been smooth and easy. They also have coffee and slushies in the waiting area read more

Let me start off by saying the doctors are amazing, sympathetic and helpful. What this Hudson location needs to improve is the receptionist. 2'nd time. EXTREMELY lacking in sympathy AND kindness. Patients who are coming into a clinic like this are obviously under stress. Not one, not two, but MULTIPLE people have experienced this rude behavior from this receptionist before. It's a woman. I will NEVER visit this particular one again until she is either gone, or learns manners and sympathy. Talk about unprofessional. Never once in my 50 years of life have I, (and others I have talked to), encountered such a RUDE, I dare also say NASTY receptionist. And yet, on their wall they have a poster about "kindness." Talk about the pot calling the kettle black. read more

the DR never returned any of my calls. Didn't advise what i should do re the symptoms i was having. Nothing they ignored my requests for help for three days. never again read more

Patient with injured hand. Treated immediately and with kindness. Even without x ray. They knew it wasn't broken.

I peeled my big toenail back from my toe-bed, and also had a deep gash. WellNow was near, so I drove myself there and limped, bleeding, into the lobby. Two young women were behind the desk. I don't remember them greeting me, they may have. One handed the other a tablet and told her she should give it to me to fill out the registration papers, and use it to take photos, front and back of my DL and both insurance cards. I walked to seating area, sat down and began to fill out the forms. I had difficulty taking the photos. I am a graphic artist and familiar with computers, but this tablet did not respond properly, imo. I was light-headed, shaky, and not 100%, I admit. I had to limp back to the desk to ask how to make the @ for my email address because the two shift buttons did not work as I expected. One of them took the tablet, inserted an @ and handed it back. When I was seated in the lobby again I saw the @ was in the wrong place. I tried fixing it, unsuccessfully. Perhaps since my email address was wrong, when I moved to the next page, someone else's name and information had populated the fields. I limped back to desk and told them I did not know who that person was. The one training the new woman looked at the screen and told me it was me, also that I had put the photos in the wrong place. I walked out and drove to Valentie, where I was greeted kindly and with patience, and received excellent care. The women at WellNow never gave me a kind look, asked my name, or what my injury was. The final insult was when she looked condescendingly at me and told me the person's name and information in the fields on the screen were mine. I can't help but think the fact that I have gray hair influenced her treatment of me. I will never go back, and I will never recommend WellNow. read more

WellNow Urgent Care - Hudson - Urgent Care Near Me - Hudson, New York

This urgent care is probably one of the best I have been to. Really nice people and very thorough. I go across the river to get there and never have to wait. Call in scripts asap. And staff is very kind. read more

I was very pleased with my recent visit here on a Saturday morning. The wait was not very long. The receptionists were cheery and professional, as were all the staff that I dealt with. The nurse practitioner/PA explained everything that she was doing in her examination, talked to me as an adult about my injury, her assessment and prescriptions, and carefully explained home care, reviewing the written materials with me. And they x-rayed me on site. Felt like a bargain for my $30 co-pay! I received competent, professional medical care. I came here after an awful experience at the urgent care on Rt 9 in Valatie, which I do not recommend at all. WellNow is independent of a hospital. They bought the St Peter's urgent care business and agreed to refer patients to St Peter's doctors. They can't see St Peter's records, but will fax to your doctor for you. read more

I am glad I didn't let the numerous negative reviews scare me away. After having my entire chest red from a tick/bug bite I decided to try this place. Upon checking I asked what they thought the price would be. They ran my card for that amount l. I was seen within 10 minutes. They called in the Rx to my pharmacy and even helped with my hypertension medication. I can't speak for the other reviews but my experience was completely positive. read more

Had set up an appointment and then received a text a few minutes later saying I was third in line. I called they told me to come right over. They took me in right away but then I spent 45 minutes sitting in a cold exam room and when I asked what was going on they told me there were still people ahead of me and that I was "a walk-in". I usually had good care there but was disappointed with the dismissive nature of the staff when told them I had been waiting a long time. It would've made sense after 30 minutes for someone to come in and tell me that there was going to be a delay but no I just sat in the room waiting and waiting. Finally left as I had other appointments that day read more

Came here for a covid test w my boyfriend. There was no line and was ez checkin. The desk attendant wasnt very pleasant at all but maybe was a bad day. Other staff was nice & maybe three different people came to see us (?) seemed overkill. What was odd is that they took us through a battery of health things- questions, blood pressure, eyes ears nose, weight(?).... For a COVID Test! At the end we finally got the test I realized why they did all this last week when I got a bill for almost $400. They are doing outpatient visit health checks and tacking it on to the bill. My insurance doesn't pay this as they are not in network. This in my opinion is akin to fraud. I havent even contacted them & forwarded the bill to a legal service that handles these things - ive wasted so much time on things like this. I once had to fight a $400 bill for 3 years to get it resolved and out of principle- I will always fight these kinds of bills. Its just not right. I would give no stars but the two are because the nurses were sweet & its not their fault they work for a company that has less than noble business practices. If you go here, ask to see a breakdown first of all billing things and what is covered and not. Dont let some grumpy receptionist pressure you to move on or go home. You dont want to sit on the phone for 2 hrs like I did to resolve. The irony is that if these companies realize how much time and labor they waste in resolving billing issues, they would see that they are losing money or breaking even at best. It defeats the purpose. Whether someone from the office responds to this review or not, I have zero desire to interact with them. I got it resolved on my end. it's pretty clear that they are not transparent with patients. Any the only resolution that would suffice for me is a statement saying that they have updated their practices and are being clear with patients from the very beginning on what they're coming in for and what charges to expect. If we walk in for a Covid test, we should JUST get the Covid test - simple - and it should be covered by virtue of nationwide healthcare in a pandemic. People should not be getting a bill for $400 in the mail read more

Will never take my child there again. My kiddo has croup (second go around this season) and I took him in after he was really struggling in the AM. Looked him over and gave me a prescription for a med that I specifically asked them not to give (it's super bitter and impossible to flavor and give a fussy toddler). Called back to get a more suitable med and was told they wouldn't change it. This is for a kiddo who was a NICU baby who struggles with lung problems- a kid who woke up with blue lips and finger nails his last go around with croup. Maybe it's fine for adults but not a place to bring kids. read more

I would like to make an update on a previous review I made. My husband and I had a visit/billing issue with WelllNow in Streetsboro, OH. I seriously did not think I would get any response or resolution to my posted complaint and was surprised when I was contacted by Nicole with WellNow. After learning of the problem, Nicole understood, agreed and resolved the billing issue promply. I felt heard and also that Nicole really cared about a parients experience with the facility. She said she will get with her staff and train to make sure an issue like this does not happen again to anyone. Thank you Nicole read more

Amazing care from all staff members. I went in with very odd symptoms and the nurse and doctor made my feel at ease and diagnosed me quickly! In and out in under an hour. I would recommend making an appointment. Thanks WellNow!! read more

Terrible customer service! Be VERY careful what you sign. They took out the payment that was owed without my consent from my bank account. When I thought I was signing authorizing payment for my visit, apparently it was for ANY payment. They refused to refund the money to my account. read more

You would think that someone working in a place designed to help people feel better would get pleasure from doing so, but this couldn't be more false. Both front desk attendants were incredibly unpleasant and rude. I walked in and was greeted with a crass and cold attitude that set the tone for the rest of the visit. When I was actually seen by a nurse she was also very rude. Everyone working here clearly did not want to be there and made it abundantly clear to each customer. Another patient walked in while I was being checked in who was also greeted with a very unpleasant attitude. I would recommend avoiding this place unless absolutely necessary and I would recommend the employees of this establishment to find a job that brings them some sort of joy. Would give 0 stars but it's not an option read more

The PA was amazing. The reception is AWFUL. Children of parents beware apparently they don't let two adults in the room with a child even if you need help holding them down for god forbid a procedure. Would never recommend. The front staff ruins the whole place. read more

My Boyfriend went to Urgent Care on December 2,2022. When he got there, they informed him he had to make an appointment!! When he returns, he wanted to be checked for the flu. They decided not to do that test, they decided to give him a Covid test!! He wasnt there for symptoms of Covid!! He was there for symptoms of the flu!! I also witnessed a young Mom with her obviously very ill small child, they also told her to make an appointment!! This certainly isnt a URGENT Care facility!! Were there even any Medical Professionals in the building!! No vitals were done on my boyfriend, just a swab for Covid!! This place needs to be shut down!! read more

Care quality was awful at this location. Dismissed what was a simple diagnosis. People rely on information from medical professionals and this was a huge obvious miss on their part. That combined with the questionable professionalism of the staff would keep me far away from this Urgent Care. Go to the hospital and see a real doctor. It's the same copay. Disappointed! read more

isma if I would give negative 5 I would, this place is all about them making their money, I called ahead to see if the will treat my case they were quick to say that I should come, the NR did not give me any medicine at the end of the day I walked out the same way I walked in moins the $25 copay and 2 hours of my time read more

Utilized the WellNow Urgent Care in Alpena Michigan when I seriouly injured my foot. I was in great pain and had to go to WellNow to obtain referral to an Orthopedic Clinic. Absent the referral I would have had to wait a month to get into the Clinic. When I entered the Clinic I was in a large boot and on crutches. I had to shoulder my way through their double doors as they were not electric/automatic (strike one). I thought that was odd for an emergency'urgent care facility. In spite of the fact that I was in great pain, in a boot and on crutches, they did not make a wheelchair available when I inquired about one. On the contrary, the lady that I spoke to stated, "I'm not sure if we have one". I was therefore required to hobble to the examination room, to the x-ray room and later. out of the bulding (strike two). After my x-rays were taken, nobody discussed the results with me. Nobody told me what was to happen with the records. They just handed me a "referral" for an Orthopedic follow up. (strike three) The next day I called the Orthopedic clinic and asked them about setting up an appointment as soon as possible. They indicated that they could not do so as they had no referral or records. I gave them the name of the WellNow Urgent Care facility that I had visited. They contacted the WellNow facility and called me back that afternoon to inform me that WellNow had not yet provided them with records. (strike four). I followed up with WellNow and was told that their "fax machine was down" and they were unable to transfer my records, (strike five). I explained to them that their fax machine problems were not my problem and that I would personally have the records driven over to the orthopedic clinic, if need be. The clinic was a mile and a half from the WellNow Center. They said they would discusss that to see if it was permissible. I did not hear back from them that day. In the meantime, I'm in serious pain. The following day I contacted the Orthopedic Clinic to find out the status of the document delivery by WellNow. I was told that someone from the WellNow Clinic had just hand delivered the documents and records by "throwing them" at the receptionist through the glass window.(strike six). Unfortunately, the records that WellNow delivered did not contain my xrays, nor was the system that WellNow uploaded my xrays to, compatible with that of the nearby Orthopedic Clinic - a cllnic that was associated with the ONLY Medical Center/Hospital in town. As, such, when I visited the orthopedic clinic the following day, they had to take a new set of xrays. (strke seven) Finally, when the Nurse Practitioner at the clinic reviewed my new xrays, I was informed that, contrary to the conclusion that WellNow had reached and noted in their records, there were indeed anomalies appearing in those xrays that were indicative of bone spurs and arthritis (strike eight). While my experience may not be representative of the quality of care normally provided by WellNow, it was sufficient for me to conclude that if someone is dying and I am transporting them near a WellNow Urgent Care facility, I will bypass their facility and seek out the nearest veterinarian clinic in hopes of saving their life. read more

75 minute wait this morning for a routine Covid test (arrived at 9:30 AM) Results had been promised today. So far nothing.

Really long wait lines for COVID tests. I would advise finding another place

Home page of website clearly states in bold red letters that COVID testing is available on walk in basis. No appointment necessary. Was told upon arrival testing is by appointment only and no appointments were available for the next 48 hours! Totally irresponsible! read more

Brought my daughter in on a Saturday because she was kicked in the head at soccer on Wed and coach wanted her seen before she played again. Wellnow seen her, did exam and said they couldn't clear her until she was reevaluated again 5-7 days after her incident. They gave me a paper and it said to come back on said date. Returned on said date and they called us in. Did exam and then says we can't clear her, only her primary care physician can do that. I said why was I told then on Saturday to come back on this day to have her reevaluated if you couldn't clear her? They said let me look at what was written when you were here Saturday. They left and came back and said regardless what was written we can't clear her. Why did they do the exam and charge my insurance of they couldn't actually do the job they were suppose to do? Wasted two visits for nothing and can't even get clearance from her own doctor because he can't see her until the 15th and soccer is don't on the 18th. Totally unhappy with while experience!!! read more

Professional, friendly, and efficient! Very clean and modern, staff was great. Kyle the PA was courteous and very knowledgeable. I went in on a Thursday afternoon and there was no wait. Will definitely go out of the way to come back here if ever needed, was very impressed compared to the hassle of dealing with other medical offices. read more

If I could give 0 stars I would! Waited outside for a covid test starting at 8:30 am. Got a call at 9:30 telling me it was almost my turn and that I would be in within 40 minutes. I called back at 10:30, got hung up on 3 times. Finally got through and was told I had 2 people in front of me, and I would be in by 11. I called back at 11:30, they told me I was next, and would be in by noon. Here it is, 12pm, and I'm leaving. I can not waste my day anymore. Worst covid testing experience ever!! read more

If the PA, Tara, is working, go somewhere else. She is rude, doesn't listen, and puts little effort into understanding her patients individual needs or concerns. I've been to this wellnow a few times and usually it is a pleasant experience but the last 2 times, with this particular PA, was a disappointment at best! read more

My insurance refused to pay for a Covid rapid test. Then wellnow refused to let me pay out of pocket for the test, telling me it was fraud to do so. They are putting my health and safety and that of my family at risk to satisfy a deal with the insurance company. read more

I got fast professional medical care for a tick bite, an excellent service for our community. Thank you medical providers!

This Urgent Care needs to get their act together. I had to get a yearly health assessment for my job so I decided to try this Five Star Urgent Care that recently opened in my area instead of going to my primary, which was my first mistake. When I arrived on a Wednesday round 3:00pm, I gave them my name and I told them that my job had already faxed them the information they needed for my health assessment, they had no idea where it was or what to do. After filling out A LOT of paperwork and seeing a nurse practitioner, who was very nice, I was instructed to come back any time on Friday to have my PPD read. I came back Friday morning and had it read and received the paperwork on the results. A few hours after I left I received a call from them that they read the results too soon and to come back in any time after 3:00pm. Even though I had a lot of things to do, I made it a point to stop back in. When I got their, everything was fine but then they say I had to wait until after 4:00pm to have it read. I told them I was told to stop in after 3, which I did and I have a dinner date with my Father for his birthday and I am NOT waiting an hour. They are so unorganized and mis-informative on proper procedures that it makes me wonder if proper care is being given. I WILL NEVER go back and I will never recommend this place to anyone. read more

5 Star more like half a star, absolutely worst mistake of my life was coming to this place. I went with a second degree burn to my right leg, I arrive only to get my burn scrubbed with alcohol not once but 2 times. Then given no antibiotics and wrapped Without any burn cream. Needless to say my legs now infected. read more

Prompt, professional service. Love the fact I could reserve a time, and sit home and wait for the 20 minute 'warning' text and not have to sit in a waiting room with my daughter who had 102 fever. From check in to check out was approximately 30 minutes. Would not hesitate to return if needed. read more

Disappointing covid testing experience on Friday 11/20. I need to make complex and urgent decisions about caregiving for sick parents and thus need to know my covid status ASAP. I explained my situation to reception and two nurses; only after the swab was done did the PA mention that, because it was Friday afternoon, the samples wouldn't go out until Monday so I won't have a hope of the rapid results they promise on their website of 2-3 days after the sample was taken. Had I known this, I would have sought out another testing location. You should seek out another testing location if you need rapid results. P.S. Took an hour and cost $120 with my insurance copay. read more

Had a terrible experience here. My son was referred to get a Lyme's disease test and for a month they said they hadn't gotten the results back. Then when our insurance asked for the doctors referral notes to justify medical necessity for the testing we were told that they couldn't do that?! I called multiple times trying to get a straight answer and was told something different every time. I wouldn't ever recommend this place to anyone read more

Very very pleased, check in was quick, i was in a room, nurse came in, helped out doing what she had to do and very pleasant in doing so, then Dr Ungerland came in to see me ( I felt like I was on a soap, everything was so perfect including Dr U! ) He was very compassionate, listened, I could not have been treated better. I would def come here again. This place rocks ! Props to Dr... read more

Probably the worst experience I've ever had at a doctors office made an appointment and they kept me waiting literally over a full hour. Every time I asked when the doctor will be available they just said soon. Avoid at all costs. read more