This is not a critique of the branch but of online banking. I have had my mortgage with Chase for…read moreyears. I recently moved to Bloomington and tried to open a checking account online. BECAUSE I already have a mortgage with them, I cannot open a checking account. Hours on the phone with customer service and the result is "only by visiting a branch can you get cleared to open an account" For a senior citizen, living in assisted living without a car, visiting the branch is, to say the least, challenging. Chase touts their accessibility, but that is all talk and no action. I was told years ago, in business to "under promise and over deliver" Chase online banking does just the opposite. They overpromise and under-deliver.

Chase Bank partners with crooks. Businesses that have F-minus ratings with the better business…read morebureau and do not allow for ratings (because the reviews would be dismal). I have learned about this the hard way. Was cheated by a business operating out of who knows where -- they said Florida but the defective item was sent from So. Carolina -- I challenged the charge because the company sent me a piece of junk-yard auto part that was both the wrong part for the make/model and model requested AND was not remanufactured as contracted. Chase Bank, rather than losing a sketchy business client, told me to go pack sand. Ha! Ha! I had to fax all the details and copies of correspondence. (Who uses fax anymore? what is this, the stone age?) To collect all these documents was like filing federal taxes. so 3 hours of waster time and massive frustration. Thanks Chase! Thankfully, where are many credit card companies eager for my business. AVOID CHASE. They are and enable crooks. tfs

I am not even a customer here but bank with a different Federal Credit Union (they are the best…read morebanks!) in California, so there are no branches of my bank in Indiana. I had to get a rather obscure and confusing financial document certified and the wonderful folks at Member's Choice were totally willing to figure out what needed to be done and help me out and did not even charge me anything for the service. I can only imagine what great service they must offer the people who actually bank there! Thanks MCFCU!

The people who work there generally seem nice, but on an administrative level this credit union is…read moreworse than any bank I've ever done business with. There have been multiple occasions in the last few years when I've been charged an insufficient funds fee of $30 when I have, in fact, had more than enough funds to cover the bill in question. Usually this has happened when I've just been paid and the amount has shown up as being in my account when I logged onto the website, but somehow the money wasn't there when I paid whatever the bill was. This just happened to me again this week. And on both occasions when I inherited money after my parents died, they took an inordinate amount of time, several weeks, to release all the money from large checks I received. Do NOT do business with this institution. You're better off with a regular bank or some other credit union.

Online banking down, again! This time for "scheduled maintenance." Why would you schedule that in…read morethe middle of a regular business day? Stupid and totally inconsiderate of your customer's needs. But that's typical for IUCU, I have found. Rude customer service agents (over the phone only... I have found the in person tellers to be very professional), excessive fees, piss poor loan rates. After nearly 20 years, I'm tired of this crap. I'm switching banks.

Old national Bank are full of fraudsters, including supervisors…read more They deserved to be sued in class action lawsuit for ripping people off. May be OCC should dissolve them and return to loyal customers their monies. They won't let me transfer my money to my external Chase account. They don't care about the customer at all. They need to be prosecuted. They put on hold the monies on my and my wife account, with the false premises of nor being able to verify. Letr public beware of those horrific crooks.

Quick, friendly, with updated technology. Very caring, and professional. Thanks for being speedy…read moreand executive in you're manager. God bless

IUCU has been nothing but amazing for me since I moved to Bloomington. If I ever have a question…read moreabout my account, everyone I have worked with has been knowledgeable and kind. I would specifically recommend Elyse Beebe if you are looking into getting a mortgage ! She helped us every step of the way and even pointed us to an amazing realtor.

We bank with another online credit union. Yet IU Credit Union allowed us to deposit money. You…read morehave to go inside. The teller was extremely helpful.

IUCU helped us create a new account after we were victims of a hack. Our information was…read morepotentially compromised so we had to close the account we had with them for about 50 years. They put our account on hold and in two days had a new account set up. The customer service was excellent and provided us with all the information we needed about who to contact to provide our new account information. They also set it up that any ACH debit and credit accounts that we used would automatically be honored on our new account for 60 days, giving us plenty of time to make the switch. We have always been treated with friendly, courteous service and recommend them to everyone looking for a credit union in this area (Indiana).

My account was put on hold and I called them to find out what happened. So, they asked about the…read morelast check I tried to deposit, asked if I got any profit and how I'm going to spend MY money. (Dear IUCU, that's not your business, how I'm going to spend MY OWN money!) They told me that my account was locked because "the check I tried to deposit was returned". So, I called to the company that sent me that check and I was told that they have no any problem with their account, there is much enough $$ to pay and they didn't have any problem paying their other checks. Despite this, IU CU is still holding the check and unlocked my account only after my 2nd call!

The staff is amazing! Great customer service is great. This bank does not like to loan money. I get…read morean excuse every time my family or I apply for a loan. 815 credit score, 28 year customer, and steady job. This bank is not loyal to their customers.

I've been banking here a long time because I believe it is the best bank in town. They have free…read morechecking. Lots of locations all over town. Every one I've been in has been very attractive, and everybody has been extremely friendly. Also, it is a locally owned bank. If there's anything you don't like about your bank, you should check this bank out.

Crane Credit Union is the best of the best from my experience. We moved from Centra Credit Union…read moreabout 5 years ago. We have good financial capability and Centra treated us like a child. We moved our banking to Crane and it was seamless. Mike Jackson in Franklin, IN is the best. We walked in, told him the deal, opened our accounts, told him what we needed and it happened with no BS. It was a great process. We were treated like Centra should have treated us after 25+ years. Crane has been great, I would highly recommend Crane and Mike Jackson. Great job Crane!

Auto loan rate is good, but there is no easy way to pay it. The branch closes too early to get…read morethere after work every day except for Friday. You go in on Friday like all the other working folks and the line is out the door.

Only good experiences here. Julie Mann is the branch manager and she's always super kind and…read morehelpful! Makes bank trips quick and easy!

I was in the 3rd Street Chase bank this morning with a friend and had one of the best customer…read moreservice experiences ever. Scott Mitchell sat down with us for over an hour, sorting out a fraud case. My friend got all his money back, Scott opened a new account for him, helped him sort out automatic deposits and withdrawals, and couldn't have been nicer. It was such a relief to have this case taken care of by such a competent, friendly professional.

I absolutely love this bank! We switched here many years ago and the customer service has been by…read morefar the best we have had at a bank since the day we started banking here. My current favorite is Stephanie, today when I walked in she was very friendly, addressed me by name and asked how mutual friends were doing. I know they were super busy but she took the time to actually have a bit of conversation. She then proceeded to direct me where to go for proper assistance, she was training a teller and taking care of the drive up window at the same time. All while remaking pleasant, didn't get flustered and handled it all extremely well. Customer service can be lacking sometimes, not at this location! I They have a private parking lot and drive through window-making life easier all the way around!

Beware of this bank. Do your research. If you are the type that has plenty of money I guess it…read morewould be ok. However i sometimes live paycheck to paycheck. This bank will leave items pending(meaning they take the money , but its pending) so none of the total balances add up. NEVER. Then if you overdraw $4.75 (four dollars and seventy five cents) it could cost you 8 overdrafts at $35 bucks each. They will not work with you. GO TO ANY OTHER BANK!!!!