This branch has been my go-to branch since it's so close to my home. I have always had a positive…read moreexperience here whenever I would come in. They provide fast and friendly service. If there was a wait, it wasn't that long of a wait. The location is in a quiet and safe area and offers different services that normal bank branches do: withdrawals, deposits, money orders, ATMs for convenience, etc. I like Navy Federal, and I have been a banking customer for a very long time. I have been to bigger branches, and it's pretty much the same. The only thing I think I'm really disappointed by with Navy Federal is that they don't offer services for getting foreign currency. It would be so convenient if they offered this service because I travel a fair amount. I do understand it may just not be in their best interest based on current demographics of their clients, but I don't know for sure. anyways, pretty solid branch that offer a pretty solid service.

Credit cards by third party is poorly managed. Fedex doesn't work with NFCU in a timely manner.read more

Quick and professional service, I was there for cash withdrawal and I finished in no timeread more

Went to Bank of America Opened a savings account and got approved for a credit card. Mr. Arnel…read moreAngeles was soo pleasant, kind and professional. I would recommend you see him for all your banking needs.

I came to this location for the first time since they opened. I'm glad they opened this location!…read more The staff was super friendly and very accommodating. The branch is slightly smaller than other locations, but still functions the same. Parking is available (10 & 60 minutes) in front of the NWFCU and surrounding businesses.

From the owner: For more than 70 years, Northwest Federal has provided valuable financial products and services for…read moreour members. As your lifetime financial partner, we'll be there for you when you need us--from your childhood savings account to financing your college education, first car, family home and retirement savings. You can count on us to make a positive difference in our members' lives and in the communities we serve. Our Why Statement Together, we serve and inspire to transform lives. Our Mission To create quality financial relationships for a lifetime by providing valuable financial products and service that exceed members' expectations. Our Vision Northwest Federal will be the lifetime financial partner for our member-owners.

It's been more than 20 years now that I've been a Citibank customer, and most of my complaints with…read morethem are issues with corporate policy, but this bank location has a few problems that are unique to this location. Starting with the positive sides: this is a outpost of a global financial institution, and as such, has the services you would expect to be available at a large institution. They mostly can handle fairly complex transactions and/or requirements *eventually*, but finding the right combination of people and offerings can be tortuous. The people at this branch don't appear to have more than marginal knowledge of what their employer can do, and anything complicated will require spending time with their global help desk to get the final say. They can do international banking, and wire services - at a price. On the negative side: do *not* even consider any of their added cost business services such as payroll. We tried their payroll service, which was ok while it was in-house, but has since passed through three outsourced providers of varying levels of competence, and it cost us almost a year of cleaning up issues with tax filings, penalties, and late payments to get everything back to normal. Access to back data from the various players is almost impossible to get, and expensive if you can get it at all. Another issue is that *everything* has fees attached for business accounts, even stuff with *incoming* transactions. Wire transfers have a substantial fee imposed, which makes it not very cost effective to use -- I mean, they can see that we have the money, just do it and don't charge a percentage to securely transfer cash to places. The nickel and dime thing is pervasive; sometimes the branch can override some of the fees, but they add up fast. The people do try to be helpful, but they can't do much about general policies. Their small business guy hates the sight of us because it invariably means that Citi has screwed something up and it's going to take a fair amount of work to sort it. Overall, they get a C for effort -- the people really do try, and it's the closest global bank office to us that can handle what we need to do, but if you need someone whose employees will work for you, this is probably not the place.

Thank goodness I don't bank at Citi...you may ask 'how can you provide a review then??' Well, let…read moreme tell you how I've been introduced to the inefficient, poor customer service here. A parent (unfortunately) banks at Citi so I've been roped into dealing with this sorry excuse for a bank. You have to make an appointment for almost any transaction. When you make an appointment you may have to wait anyway. They tell you they will call to follow up and never do. They have limited staff so be prepared to wait. Perhaps I am spoiled because I bank at another institution and I can easily walk in and accomplish what I need to do with friendly, courteous service. I am biding my time till when I am able to pull all funds from Citi. Stay away...

Was in bank to make a deposit and less cash withdrawal.. a banker made me feel like a common…read morecriminal the way he questioned me like it was his money ! I am authorized to make deposits and withdrawals this is America right ? Just had a medical treatment done feeling bad as it was ! My immune system was low and extra sensitive when treated harshly due to treatment . Thinking how did this guy get in banking customer service? The account will eventually be closed out due to this episode . WF not exactly known for customer service, I found out first hand !! Find a bank that knows how to treat people right !! This branch does not !!

The overall rating for this place is more of a 3.5 star rating. I mean I don't have major issues…read morewith this place because it is pretty empty when I go and when I enter there always seems to be someone there to ask me if I need help. However, here lies the reason I give this place 3.5 stars out of 5: Although this place is practically empty when I go they typically only have about one teller working the counter and one working the drive-thru. Now this wouldn't be a problem if the customers in front of me didn't have such complicated transaction and the tellers moved with a bit more haste. Now don't get me wrong the tellers are typically nice and respectful people but at times they don't always move the fastest. So having just one or two people in front of you can sometimes feel like you have 4 or 5 in front of you. Honestly, this place isn't bad and it is typically empty. And although, this is the case I don't feel this will be the case much longer since the Ashburn area is growing at a pretty fast rate I expect this Wells Fargo bank to increase in the amount of customers it gets on a regular when all the new homes and apartments are complete in the area. My closing words are as of now, when you go in hopefully you are the first person in line or the teller assisting you has a bit more pep in their step. That way your visit will be pleasant and quick..

Very friendly staff, especially Tariq and Cecielia. We needed a new bank and wanted one close by…read moreafter realizing USAA was too big to care about us anymore. We are so glad we found this bank and branch after a month of research. Always friendly and they treat you like family. So convenient and transactions take minutes not days. Best bank we've been with in along time.

I've been a customer of this bank for over 20 years. They really declined when they started the DEI…read morehiring bigotry. I tried to send a wire, but a muslim employee refused to read the wire instructions because they had been sent to my phone! I called the bank at 1pm on a weekday and no one answered. I left a message an an hour later no one had returned my call! Several more incidents of this kind of incompetence prompted me to give these creeps one star.

Like most banks now unfortunately, this bank refuses to help anyone who doesn't have an account…read morewith their bank. I came into the bank after withdrawing cash from their ATM and asked for smaller denomination bills. They refused. I won't be using their ATM again.

Hadto visit this branch to open up an account and unfortunately did not write down the young lady…read morethat patiently took the time to get everything done when we left. The way to have someone's attention is to make an appointment online. Found that out and will continue doing so.

If you are considering using Crapital One think twice - actually just don't do it. I have tried…read morefor three months to close my account because their online system will not allow me to log into their automate online check paying service. As a result the bank continues to pay for services that i have canceled. The only way to resolve this is to close my account - however, they continue fail to do that because they say there are pending payments - of course there are - I can't stop the checks because their system won't allow me to log in. I have gone to the branches several times - I have spoken every idiot know to man kind at Crapital One and they simply cannot understand that this is going to continue indefinitely until one of them. If you care about customer service - RUN don't walk away from Crapital One.

Bank of Clarke has been my bank ever since they opened in One Loudoun. Everyone there has been…read moreextremely helpful! Recently I needed 3 Wire transfers. Mr. Malik the Assistant Branch Manager did the 3 wires which where perfect! I had another wire with another bank and it failed, and then was lost. Bank Of Clarke really shines in a competitive Banking environment.

Our small start-up business recently started working with Zulkurnain at Bank of Clarke and have had…read morea wonderful experience. We appreciate the responsiveness to our requests and small-town feel of the bank. You can get fast, in-person answers to your questions, which is very refreshing after dealing with large institutions!