Literally,open your account anywhere else!!! I had checking account for 2 years and was compelled…read moreto use this location,since it's close to my home and I don't drive. Every question,sometimes very simple was denied. You have to make appointment for everything 1 week prior,but sometimes you have an urgent question,they told me I should leave and make appointment,same time they accepted walk in people who spoke their language . Very rude and ridiculous attitude towards regular customers,same time I never had issues when I called to customer service,over phone they are nice and helpful. So,all in all,just not this location. If you driving,use other places,maybe they are more normal. Here you feel like you are uninvited guest to someone's home.

AVOID!!! Run away, stay away!…read more Do you like not wasting your time? Do you want your bank to care about you? Do you want equal treatment? no discrimination? Do you want to be questioned whether you have a job and whether you even have knowledge about simple things like checking account? If you say yes to any of these, come here. if not, avoid at all cost. I wanted to open something as simple as checking account. They don't allow you to do it online. WHY???? Well, I tolerated that as it was special offer. They made me wait 20 mins only to say if I didn't bring my passport (driver's license isn't good enough, what, why???) they can't help me. How about let me know right away so that I could not waste my time waiting? or better yet, why not write on the flyer that I got in the mail that is what I need. I wold've brought it with me if they did! I strongly believe it was the racist Meerna lady made up that rule. Every bank accepts driver's license, global entry card and state ID. Only this lady said those were all not acceptable despite I had them all with me in person. She was even surprised I didn't carry passport with me. Who does??? She should be fired for her rudeness, judginess, discrimination, inability to do her job and lying about the requirement of the bank. I later called and inquired; Wells Fargo as a bank does NOT require passport only. She simply lied. She also looked at the man I was with and asked if I actually had a job or if I was lying and asked while giggling. Kept asking if the reason why I didn't have my passport with me was because I was not legally allowed to have one?! Like what?? Even police don't ask this! How sexist and racist is that? Let's also not forget WF as a bank has a documentary on netflix about how they have illegal operations milking their customers, so why would you wanna waste your time and money here? Friends, I am telling you, don't waste your time or money. Don't come here!

This was never a great branch for speed or service but the most recent renovation has made it…read moreabysmal. Took out all the teller positions and replaced with ONE tucked away in the far back corner. Everyone else is in an office so if you walk in and don't know where you're going, good luck finding your way. No one to greet you or help. Always a line for the one single teller.

Easily the worst customer service I've ever experienced at a bank, came here the day I lost my…read moredebit card to try to get out some cash and instead of letting me get it through a teller, the manager forced me to create a temporary debit card to try to get it though the ATM. The ATM proceeded to refuse my debit card that night and the bank closed without me being able to get my funds. Today, I went to the same branch on my way to work and tried the debit card again (thinking maybe it needed time to authorize when I created it), the ATM still wouldn't accept the digital card and I didn't bring my photo ID because the manager the other day had assured me I wouldn't needed. I've been a member of Bank of America for 7 years and I've never had a branch waste this much of my time without giving me anything I need.

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

Overall an OK bank until they bought Discover. Their new debit card is useless in various parts of…read morethe world. I am in Australia and networks so far do not accept it. I was able to do a work around with the credit card. That will cost money in interest accruing immediately To borrow a credit card slogan - Leave home without it.

Greediest by far of several banks I have dealt with. I mistakenly overpayed my credit card…read moreaccount, and the near $3000 negative (overpayment) balance resulting has been sitting more than a week, in spite of my several calls begging for a reversal of the payment. I know it does not take more than a couple of days to reverse a payment by ACH. Experience with Citibank, BofA, Schwab, etc. tells me that the task does not need more than a solid week. Years ago, also, Cap 1 declined to credit my use of an awards balance toward a payment-in-full of my credit card balance, and insisted it was "just policy" to assign me interest for the month although I'd paid off the balance in full. No other bank has the foul odor that Cap 1 emits...

I'm reviewing the Headquarters, because this is a weird issue that we've been dealing with…read more It happened more than once. When it comes to anything financial- related, it's really important, to stay on top of it, seriously. But man, why would the clerk on the other end verify the Mailing address? Only to have it go to our old address on record, which was identified as the Residential address? And this was an old address, we have not lived there in years, nine years to be exact. After the first loss, and the debit card floating around somewhere, got a letter stating that the debit card would be listed as "inactive". It had the last four digits on this letter. I am the Primary on this account, I use this account to pay all of the Bills, so I cannot have any issues with this account, none. I asked my husband to call on this issue. It wasn't my debit card, so I couldn't call on this matter. This happened twice. What the heck?! The reason behind my star rating, is that this Bank still accepts Zelle, my credit union does not support it any longer, the BillPay system is very good, and the APP is very good, very user-friendly. I love when technology works- so this is a very good platform. In addition the checking account has no fees, and the ATM's are highly accessible. And it is also connected to the Kohls credit card too. So, I can see all of the accounts on one page. It is convenient.

I was a long time Capital One credit card holder. I opened a checking account with a transfer from…read moremy bank account with another financial institution. I was the executor of an estate. I closed a bank account of the deceased person and had a cashier check payable to me. I deposited it into my recently opened Capital One checking account. Approximately 45 minutes after making the deposit, I received an e-mail from Capital One that read in part "One or more of your accounts have been restricted due to activity that is inconsistent with typical customer account usage, and we need to complete a review." The e-mail asked me to call. I immediately called and had a phone call that lasted approximately 43 minutes. I answered all questions asked of me about my background and the source of the funds. I was instructed to go to my local Cafe in the Los Angeles area with my driver's license and social security card. The following day I went to my local Capital One Cafe and showed the local representative my driver's license and my social security card. I was taken to a private room and the representative, and I called the 800 number again. The representative on the phone told me that my deposit was "under investigation" and that they wanted me to verify my identity at an actual Capital One bank. The closest Capital One bank was in Texas. I told them that was not going to go to Texas. I asked to speak with the person who was investigating my deposit. I was told that was not possible and they refused to tell me who was investigating my deposit. I was told that I would be notified of their decision. I waited for over two weeks without receiving an update. After about two weeks, I tried to access my account on-line. I was denied access. I called again and told the representative that I wanted to close my checking account. I was told that it was not possible because I was "under investigation". The representative told me that they would reach out to the person who was investigating me. They again would not give me that person's name. I called again the following week. I was instructed to return to my local Capital One Cafe to once again verify my identity with my driver's license and social security card. I did so for the second time. The local representative and I called the 800 number again. I was told once their investigator verified the source of the funds that I had deposited my bank account would likely be un-frozen. Later that day I received an e-mail that read in part "After further review, the decision to end our banking relationship with you has been reversed." My bank account was finally un-frozen. This was terrible customer service!

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

Impossibly slow service. Waited over 20 min to be seen and there were only 2 people ahead of me!read more

Nothing but hassles. My transactions don't post on time, and when I call for help nobody knows…read morewhat's going on. It takes them approximately 2 business days to track down a check, and unless you call consistently, you WILL be forgotten. Employees seldom call you back when they say they will, and when they do the response is usually "we're still looking into it". This is no way to be treating people's money. Now I have been driving a mile out of my way to go to the Vienna branch. I've had absolutely no problems with this branch. Why is there such competence in one branch and incompetence in the other???

The tellers are fine but etting customer service esp at Lee Harrison branch is a challenge. The…read morepersonnel behind the desk, are "we kick the can down the road, and are bank bureaucrats." They willl try to create corporate bank credit cards to stir up charges, and give you different answers when talking to different behind the desk people.

I am rating the ATM at this location. I went on a Sunday to get cash. There was no line even…read morethough there is only one ATM outside. I needed some $10 bills, but I didn't think I was able to get any. Surprise! This ATM dishes out $10 bills on odd multiples of 10s. There are not many ATMs that dishes out $10 bills. I was pleasantly surprised.

If I could give zero start definitely I would! Congratulations to the manager in charge of this…read morebranch. Manager presence this horrible time she didn't even say nothing util I explain her that's not a professional way to approach a customer, one of her employees treats the customer like if I am coming to ask something for free excuse me ma'am but you getting paid for what you doing. I can understand you guys having issues with system but that's not a professional way to approach a customer. She didn't even let the person at front finish her salute to me when the worker told her SHE NEEDS TO COME BACK COME ON! PLEASE DO BETTER.!

Cartoonishly awful PNC customer experience:…read more 1) opened new account under $500 promo 2) deposited several times the minimum requirements, but did not deposit into the correct account (spend, reserve, growth...tbh its confusing as hell, and the eyechart terms & conditions). My fault. BUT this T&C is BURIED in their disclosure (see photo). 3) went to immediately to the bank to close my account. Nice lady helped me, gave me my funds in cashier's checks. 4) after leaving I was called by the bank because they hadn't given me the appropriate documentation to sign. Asked me to return but I couldn't, since I was taking my kid to practice. I said I would try to come the next day, but I didn't know when because I didn't have my work phone in front of me. 5) bank called again and I didn't answer so they left a message. Said if I didn't come back next day they threatened to withhold my money by canceling payment on the cashier's checks. 6) bank called yet again a few minutes later. Kicked off the call with a friendly "this is on a recorded line" opening for legal reasons and reiterated the threat. Nice lady who clearly felt bad that I would have to come back, but hey, if I wanted my money, I'd have to waste more time dealing with them despite my good faith attempt to sever ties because of PNC's error. Worked in customer service many years. I know people make mistakes and I know rules exist for a reason. I was unfailingly polite when closing my account. PNC didn't need to threaten to withhold my deposits, but clearly if you don't follow their rules, they will use it against you, but if PNC screws up, you should expect to bend over backwards to accommodate them, even if its to get YOUR money.

I came here to write about VP Richard D Shu. My mother went to him today and would not stop raving…read moreabout him. She went on about how he was so sweet, and patient. He did not let her go until all her issues were solved and he was extremely thorough. He went above and beyond and my mother said he made her feel so welcome instead of dismissed. He recognized she wasn't tech savvy and made sure to walk her step by step so she wasn't confused when she got home. Huge shout out to this man for being awesome!

Trash HSBC service. I tried to close my account with their customer service, and they already told…read moreme that my account will be closed within 5-7 days, but NEVER did that. Instead, they keep charging me monthly fee again and again and don't refund my balance. The sixth time I talked with them, someone told me that there is a warning hold on my account that I have to call the customer service again for questions. When I called, it took me 30 minutes until someone asked me 2 basic survey questions like are you registered online, then that's is the warning...... Amazing trash service with traps. Still didn't get my account closed, and they said they don't have an expected time or tell me any updates. So never use their service. They will never give back your balance or let you leave.