ATM is always down, which means you have to go inside and wait in long lines. That's only if it's…read moredown during business hours, because if it's after 5pm or before 9am, you're out of luck. Throws to exchange currency and was told they do not do that here and maybe try Bank of America.... Try a competitor bank? This is truly a terrible location.

I love this bank. Everyone is kind and friendly. They do have to follow the rules dictated by Chase…read moreManhattan, but for me, with my small accounts, their friendly, welcoming attitude means a great deal. 10/10 in my book

Friendly establishment and was quick and easy to create an account. Loving it alreadyread more

IQ has been my bank since 2016 and I've always had a good experience. Their cards have awesome…read moredesigns, the tellers are always helpful and efficient. I felt the need to leave a good review because their rating does not reflect my experience here.

My husband has his account through US bank and I bank with OnPoint. We decided to get me on his…read moreaccount so we went to the location on main street at the Albertsons in battleground. We got I think Brittany to help us out. She was really nice and chatty. She told my husband and I that OnPoint is a "sister company" her words, so that I don't get charged at the ATM with my OnPoint card. That's false, she also stated that the external transfers are immediate, which is also false. She then asked if she wanted us to get a debit card ordered since I'm now on his account I said yes and she said okay ordered. Flash forward a week I went to pull cash out using my debit through OnPoint and got charged $3. I called a US Bank branch in orchards and the guy said my account and my husbands are two different companies so I'm going to get charged to withdraw cash. Not a big deal as I have a joint through my husband. I then asked where's my debit card since it had been a week. He stated no card was even ordered or created. So he had to go through the motions of getting it created and ordered. He even went and asked what style card I wanted! I complained to Kyle at the Albertsons branch about Brittany and he informed me she's a senior banker. Why she gave me that information that was wrong I do not know. Just be careful what bankers tell you especially at this location

Friday 5:30 pm 1 teller is ridiculously poor planning and an affront to customers. I waited as…read morefirst in line for over ten minutes for teller, Linda Sanchez, to complete a simple check deposit. The assistant manager or head teller saw the line growing and just ignored us.

Their commercial account is very inconvenient. Ditto for their credit card. If I set that all up…read moreagain I would go elsewhere.

This was an excellent bank five years ago, I have been banking with them for over twelve years…read more They are nothing like before, poor customer service. No way to call the local branch, the 800 number always has a 45 minute wait no matter when you call. I am searching for a more friendly and customer service centered bank. It is NOT "the worlds greatest bank" no way!

This branch used to be the best in Battleground, in the past 4 years, or since "Rick the Manager"…read moretook over it has continued to decline to the worst in the area, hours of operation are not to be relied on, very sketchy, the teller is usually with a bad attitude, because they seldom have 2, even though the manager will just stand there, not say good morning or even help, Funny when he is made to work at other branches he HAS to greet people. Atleast when I go to Chase there are ample help, always cheery and there hours of operation are solid.

When your hours online say 6pm, stay open til six. Is it incompetence or does BOA just not care…read morethat people show up and get upset because you're closed. Fix it!

We have been customers of Peoples CCU since they first opened as Clark County CCU and have dealt…read morewith pretty much all the branches over the years. I cannot fully express how well these people have treated us all these years. I can truly say I have never had a bad experience with this business, whether it be utilizing their savings, checking and money market accounts or having CD's with them, Christmas Club accounts and numerous loans. You won't get better customer service or more professional service anywhere else.

Hello, I was verbally attacked and told to "shuush!" from…read morethe manager at the peoples credit union. I was asking some questions, then the teller rudely interrupts me and starts raising her voice at me. I told the women to calm down, and she says "NO! we have a lot to do" and shoves the piece of paper regarding my question and tells me she cant help me. I was astonished at the lack of customer service. I would never put my money where people treat me this way.

If you think this is a good bank to work with its probably only because you have never had any sort…read moreof 'tricky' situation to deal with. Sure, you might have a 'nice' teller and the money you deposit is still there the next time you check on it...the basics are easy. My branch on Mill Plain has ATM's that are down half the time I go there, and their fees are as high as allowed by law, I'll just mention that first. My main complaint with them is a ridiculous joke of an experience I've recently had when setting up a Guardianship/Conservatorship account for my mother. The corporate wheels at this company are insane-- there are forms to be submitted 'up the chain' that all result in delays that have no definite timeframe, from what the branch manager tells me, and the employees themselves can't even figure out how to exactly navigate it all. They have wasted many hours of my life in the last few months and even lawyers that I've dealt with have told me that Chase is the worst bank they have ever had to deal with as well. I now bank at Riverview Bank on Mill Plain and it has been great...it reminds me of the 'old' days, where you walk in and they know your name, and the Guardianship/Conservatorship account was set up in ONE day, with ONE appointment. Their online banking is also simple and clear. I have done almost 1000 reviews for Amazon over the last couple years for products that I receive as compensation for them, but this review here is on the house--It's just an attempt on my part to save even just one other person from having to deal with this corporate nightmare of a bank. I highly recommend checking into a credit union or that Riverview Bank that I mentioned, because it will be too late to switch once you find yourself in a situation that goes beyond the normal banking that you do and find yourself having to deal with a huge corporate entity that literally doesn't need your business and doesn't care one bit about your life and time.

I had cashed checks with this location a handful of times and never had any issues as a non account…read moreholder. Now when I come to cash a check they say they are unable to because I'm not an account holder. I went to another location and they cashed my check with no issues. The Bank Tellers are friendly but I don't appreciate being lied to.

Customer service is beyond slow. Every time I call I am on hold for a min of one hour. Not good…read morewhen I have businesses to operate.

Maggy was great to work with for our HELOC and credit card application process. I would definitely…read morego to her again for any of our loan needs

Using this bank as a lender for an auto loan was a terrible decision. I never missed a payment, or…read morehad any late fees; this bank is just extremely unprofessional. I started my loan and received a stack of invoices (approximately 1 year worth). After I ran out of invoices, I repeatedly asked for more each month. Eventually they decided to send my another stack, but they had another persons information and account number on these bills. Long story short: During my 3 year loan, the only correct correspondence received from this bank was the first stack of invoices, and then offers to skip a payment during holiday months (for a $75 convenience fee)

They were very helpful during the sign up, but I wanted to be able to deposit money into this bank…read moreand transfer it to my previous credit union, where I keep most of my savings. Columbia Credit Union requires you to wait several days to set up an external transfer, while they put 2 small deposits into your other bank account. Then you have to go through a bunch of steps to get that account attached to your Columbia Credit Union account so that you can transfer. After waiting several days to be able to complete this transaction, which was larger than usual, I still could not get it done. I had to contact them 3 times on the phone--I couldn't find a way to contact them via messaging--and had to wait a long time on hold. At the end of all this, they couldn't transfer my money because they have a $2000 per month limit on what you can deposit. The lady who was helping me kindly tried to help by having the receiving bank pull it out as a bill pay, but that didn't work. She said my only option was to go into the bank and get a wire transfer (which they will charge me for), to wait for the checks that I have ordered and send the check by US mail to the other bank, or to slowly drain out $2000 per month to complete the transaction that I needed to have done in one piece (so that it will be recognizable). I needed to have that done today, in one transaction, and I don't think I should have to pay to transfer my own money. By the time I had been on extended holds with them for 3 calls, it was closing time for them, so I did not even have the option of going to their bank and physically getting the money or getting a cashiers check. I am very frustrated with them and am considering changing credit unions, even though I just opened this account. I need it to work for me, and it isn't working so far. I must say that I doubt that the problem is with this particular branch. I think that the problem is with the whole institution. The people who assisted me throughout the whole process were helpful and polite. They just were not able to overcome the policies of their employer to meet the needs of their customer.