The following rating of Wells Fargo is my opinion and based on facts that I believe to be true. These statements do not neccessarily represent the views and opinions of Yelp.com, it's employees, or investors. These statements are not intended to discourage doing business with Wells Fargo, the other banks listed below, or any/all of their affiliates. Furthermore, I have based my expressed beliefs of Wells Fargo by banking with them for over 5+ years. Is there a 0 stars? 0 stars for consistent Customer Service that ends up costing me money. 0 stars for NO Consistency in their policies. 0 stars for not letting you spend your own money when you want to. 0 stars for charging NSF fees for their mistakes. 0 stars for their lame feel good commercials. They should show a bunch of people in tears pleading about bounced checks that were a result of 3rd party issues. 0 stars for the HASSLE that you have to go through to fix their mistakes. I've never given such a bad rating to any institution before, and it's safe to say that WAMU, BofA also fit into this category. The customer service at this bank is nearly as bad as Washington Mutual and B of A. I don't care how many clever marketing campaigns and feel-good advertising spots I hear/see, Wells Fargo doesn't let you spend the money that you deposit into their bank unless certain facist-like critera have been met. Additionally with the new "terror" clauses even more of our rights have been taken away and banks are eager to CASH IN on this by simply stating that it's part of the "Patriot Act". People this is simply bull. Through no fault of my own, Wells Fargo rejected a very large paycheck of mine coming from an account that had millions in it. As a result I had so many bounced checks that I lost count. They refused to pay them. I am still fighting with them about this. They are saying my employer should pay them, when WF is the only institution that has rejected the check in the first place. While I think this issue will get resolved through enough kicking and screaming, the default for Wells Fargo is to STIFF THE CUSTOMER. I know, I know... this is big bank business, but you should know that the convenience of their online checking and services is far outweighed by the consistent rejection of good large checks all written from different sources. I will be closing my account with them this week. It's time to start my own barter system and my own currency. Anyone want to join me? read more

Something about this branch just screams inefficiency. There's too much empty space and the interior setup seems difficult to navigate for the bankers themselves. Then the customer service: I don't know if it's because the California branches (in Davis and Berkeley) are so much more efficient, but they were so slow here. It took about 45 minutes to accomplish 2 tasks: close my accounts, and getting a cashier's check. I really think they can get rid of some staff if they were more efficient about what they do. I miss my California bankers :( read more

ATM has been broken for weeks. Manager tells me to call 1-800-869-3557. The Wells Fargo employee at that number tells me to talk to the local manager. Rinse and repeat. I've been playing this game about every other day for three weeks now. I should have known that when opening my checking account at this branch took nearly two hours that I should have gone to a different bank. read more

this is a review of wells fargo in general, not specific to the branch. I just applied for a HELOC with Wells Fargo. they explained that my ratio didn't qualify for what I wanted, but would not do the HELOC for the lesser amount that does qualify. they were extremely rude as well. mind you - I have an excellent credit score and phenomenal debt/income and everything... and still could have qualified for lower HELOC. the woman i dealt with was just rude, rude, rude from the start - like she could not be bothered. I will never ask anything of wells fargo again. read more

This is not about this branch per se, but I had to pick a location and this is the one nearest work. Dear Wells Fargo, I've had a simple checking and savings account with you for years. Last month I called to see if I could get a better interest rate on my savings account. The rep told me yes, but that I would need a new savings account. I didn't want a new savings account as the one I have provides overdraft protection for my checking account. Then the rep told me that I'd need a new checking account in order to get the best interest rate. I didn't want a new checking account because my paycheck is deposited into the one I have and my bills are automatically paid from it. So now I have four accounts instead of two, just to get a better interest rate on my savings. This doesn't make any sense. At the end of our conversation the rep told me I'd be receiving new check cards in the mail for me and my wife. I said no stop, I don't want new cards I have automated payments set up with the ones I have. She said I had to get new cards. I asked if I could just keep using my existing cards and not use the new cards, she said that would be fine. So there I was with four accounts instead of the two that I wanted, as well as two additional debit cards that I don't want sitting on a shelf, but at least I have a better interest rate. Fine I guess, but not what I wanted. Fast forward to this weekend, I stop by the grocery store with my family in tow on the way home from church. When I go to pay for my groceries, my card is declined, twice. So I leave without my groceries, embarrassed and infuriated, having no other way to pay for them. We go home and dig through the cupboards for dinner and I vow to call the bank in the morning. So I call the bank the next day to see why my card was declined at the grocery store. The rep asks for my account number or debit card. All I have is my debit card. I give that number and the rep says that card is deactivated. I said I know that's why I'm calling. The rep says he can't talk to me since the card is deactivated and that I will need to provide my account number. I don't know my account number, but I have my debit card. The rep says goodbye. Now I'm really starting to get ticked off. I later realize that I can log onto online banking from work and find my account number, so I do that and call the bank back. The rep says we deactivated the cards because we sent you new ones. I ask why since the expiration date is not for another two years and explain that I was promised I could keep using them. The rep tells me that because they sent me new cards that I have to use only those. Whatever. I now understand that I will have to activate the new cards that are sitting at home on the shelf. Of course I can't stop by the grocery store on the way home because my debit card doesn't work. Did I mention that I live 20 minutes from the nearest grocery store? I get home from work last night. I immediately go get the new debit cards from their resting place on the shelf. They are still sealed in the envelopes that they came in. I open them and call the number on the front of the card to activate them. The automated voice tells me that these cards can't be activated at this time, says goodbye, and hangs up on me. I try again, same result, I get hung up on again. I still need groceries. I'm beyond pissed now. I'm angry. I dig through my files and find all the paperwork that came with these damn new accounts to find a phone number to call. I call the number, wade through the automated prompts to get to a rep. I tell the rep what happened and he says no problem we can activate the card now. I said no, not THE card, two cards, I have two cards here. He says, yes but only one is in your name. I can only activate the one in your name. I remind him that if I was calling the automated system I could activate both cards. He puts me on hold for 5 minutes and then comes back and says that he can only activate my card at this time. My wife will have to call back to activate her card. So I get my card activated and this time I do the hanging up. Later my wife gets home and I explain that she'll have to activate her own card. She dials the number on the front and it works fine for her. Note that it didn't verify her identity, etc. Just activated the card based on the number entered. This morning I'm now ready to change banks, and I still don't have any groceries. One unhappy customer, Tim Pearson P.S. While I was typing this to you online, my banking session expired and I had to retype it. P.S.S When I hit submit after retyping it, it said I'd exceeded the character limit. Now, I don't know how to send this to you. read more

Wells Fargo deserves the terrible reputation they have, it is a reputation they earn every day and have no serious intentions to fix it. The customer service is horrific, their business model is to squeeze the customer at every turn, never correct mistakes, and make customer experience as painful as possible. Very Sad once was a fine company, now all units are a travesty. read more

I came in here 10 minutes to close. Usually any other bank would hurry me through. But I cashed my check and then had a question that only a manager could answer. She was happy to look up the info I needed. She held a polite conversation and acted like I was the most important person ever. I ended up resolving my issue and leaving 10 minutes after the bank had closed. It was great to see that. read more

Don't use Wells Fargo, they have ruined my day. I got my car loan through these people, and the staff that handles customer service are more like a collection company than a bank. For the past 5 years I have made on time payments, and now I have fallen behind less than one month. I have become a student in school, and my next student loan check will be coming in less than one month. I called to let them know I could bring my account back into good standing, and they responded with saying that my car will be repossessed. Not only did they not listen to me, they were argumentative and uncaring. I further asked to talk to a supervisor, and they responded in the same manner. I now have to go talk to a lawyer so that I can find out what my rights are. They are completely unhelpful, and rude. read more