There's no tellers here. Make an appointment online even if you need something simple like getting…read morea new card for an existing account. A joke.

Helped me open a checking account so fast ! Very helpful and professional I was in and out in less…read morethen 30 mins :)

When I was hit with a hack attack, Devan and his team at the Sammamish office of First Tech were…read moreoutstanding in helping me secure my accounts and get back to normal operations very quickly. Every step of the way, Devan was helpful and efficient minimizing my headaches in a very stressful time. Having visited the branch several times in the last year, Devan knew me by name, a rarity anymore at a bank and it was much appreciated. Props also to the 1st Tech team for catching the fraudulent efforts and drawing my attention to the problem.

As always super friendly super effective super quick. Great credit union, great branch ​​​read more

This location is in the Safeway and has the best hours EVER. They're open later on the weekdays…read more(until 7) and they're also open on the weekends - Sunday included. I cannot count how many times their hours have been a huge lifesaver because we're out running errands and I need to deposit a check and get cash. There is also hardly ever a line at this location, so I'm in and out quickly. The tellers here are really nice and quick. They'll chat with you if you want, or they'll wish you a happy day/evening/weekend and you're on your way to your next errand. Definitely a good experience each time. Between the convenience and the customer service, this is probably the branch I bank with most often.

THE best local branch you'll find!…read more The staff is outstanding, helpful and totally professional. During the recent snow, most of Sammamish was not drivable. The staff walked to get to work. Some, almost 4 miles. Though I have had frustrations with WF in the past, this team led by Kyle, has made a happy customer out of me. Bravo!

One star because the lady was very nice to me two weeks ago. She took her time and even added the…read moremoney in a envelope and asked me if there was anything else I needed. I came today around 3:50 and it was another story. The woman was short in her answers. I could hardly understand her. She did not even offered to put my cash in the envelope and showed me where they were. When I told her how I wanted my cash she interrupted me and gave me a paper to write my simple request. ( I think her conversational skills are intermediate level and can't understand. I am not sure). When I was done, I asked if there are any available boxes. She interrupted me and told me I don't know , maybe not. Unbelievable this person. I asked her if I could add my name in the waiting list she told they don't have one. I told her the one on 8th St has one and she told me all branches are different. I told her" Whatever" and left. She was rude and her behavior totally unacceptable. What I do not understand is that we are paying for a service and I did not get good service today. I got the type of service that you get in a McDonalds. This person should not be working in this type of setting. I wonder if I would have been treated differently if I were Caucasian. Bleh!

Ugg... this branch never fails to disappoint us. My husband and I have had several negative…read moreexperiences here. Our first was when my husband called to ask about the availability of safe deposit boxes and the person told him they have several available. When he went in to get one, he was informed that there is a long waiting list and he must have called the wrong branch. Nope. We just went in yesterday to make some changes to our account and nobody in the bank greeted us or seemed extremely personable. We will stick to a different Chase branch, if we continue banking with them.

We came to this Bank of America branch to have Fidelity documents notarized. After introducing…read moreourselves and presenting the documents, the notary simply said, "I am not comfortable," and refused to help us--without any explanation. We were left confused and frankly unsettled. There was no clear reason given for the refusal, which made the experience feel dismissive and unprofessional. When the manager came over, instead of clarifying the situation or offering a solution, we were told: "She is not comfortable, so please use another BofA branch or the public notary across the street. This is a courtesy we offer--we don't have to offer it to you." That response only made things worse. We went to a public notary across the street and were treated with respect and kindness--exactly what you would expect as a customer. Because of this experience, we are closing our accounts with Bank of America. I would strongly recommend saving yourself the frustration and going to a different branch--or even a different bank altogether.

Terrible setup. Confusing when you walk in with no clear place to check in. There is a desk in the…read moremiddle with no one there, creates confusion on where to go and you end up lined up in the vestibule or outside. Unless you have an appointment, you will need to wait 30+min to be helped - even to do something that takes 1min. Very unwelcoming and unhelpful. A simple check in kiosk would reduce co fusion.

I was running into so many issues with the Issaquah location with my old account. I decided on a…read moreTuesday evening right before it was 4:30 pm to give them a try. What a Godsend this location was. 1. Jesse and Dana - amazing. 2. Truly what customer service is. They made sure to call their corporate headquarters and figure out with their fraud dept why my old account was still stuck in limbo for the last 72+ hours. I walked in and told them I was incurring late charges on my credit card because my mobile banking was disabled. What an amazing team. They were able to get everything and I mean EVERYTHING done in not even 48 hours to be exact. I think it was more like 32 and that's only because I am giving their team the refresh of overnight system reboot or whatever. I love this branch. This is my go to now going forward for anything that I have with US Bank. The BEST one in all of this area that I have encountered. Super love and would give 10 stars if I could.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I always get great service and helpful information at this location…read more Thank you Kristi for always being a kind and helpful person. I wished more banking institutions had people like Kristi. Hopefully management there recognizes your excellent service and excellent attitude,and work ethics. I can't say enough great things about this bank branch and Kristis help. Thank you!

They don't have "tellers" anymore and put you in a waiting area to sit down and then they can't…read morekeep track of who is next. Then you go see a banker in a cubicle. If they remodeled to improve the bank experience, it did not improve my experience. Just made things slower... Also they open at 10am...prefer other banks that open at 9am.

I have no issues with the folks who work at the branch. My issue is with the bank it self. It's…read morepolicies are scams that work on defrauding people. 7 days to clear a Cashier's check? More like 7 days for them to pull interest into their own accounts. There's no reason to hold a Bank to Bank check from Chase for 7 days. What a scam bank.