The last few weeks have been difficult to say the least with several errors. That being said they…read moredid make it right all around. Thank you Rachel Carpenter for stepping up and making the tough decisions. Being the VP of a company that size is not easy especially when the errors are completely out of your hands for some of the parts. For a company that promotes standing by a small community for small business and hard working individuals they struggled this time around but have made every effort to fix it. I appreciate your efforts in fixing this error. We came to this bank because of its reputation and will stay because of the work you put in to help us actually feel valued. Business is business when it all comes down to it.

I worked with Jerry Moynagh in the Mendota heights office when I needed help obtaining a PPP loan,…read moredue to covid. The PPP loan is this thing that sounds great, and leaves all involved with many questions and uncertainty. Like any other banker working on those loans, Jerry had piles of work on his desk, and he still managed to respond to my emails. He was Leaps and bounds more helpful than the large bank I WAS with for 8 years, who would not allow me to even apply.

I recently moved to Minnesota from Alaska. I wanted to open an account locally to help keep money…read morein the community. So I had to have proof of residency, with I had to switch over from the Alaskan driver's license to Minnesota, but waiting for the hard copy. Next, I had to show my physical address. So I had to find a bill with it on. So showed my phone bill. But I still can't open account because I don't have a hard copy of my driver's license. So I will just go to the bigger chain banks and refer my family and friends to do so. They didn't want my business so I will not send them any as well.

I have been with them for 15 years. We know the tellers and love banking there....except. This past…read moreyear no one answers the phone. Ever. We are now out of state and it has become so difficult to reach anyone that we are considering leaving.