Frost Bank is an outstanding bank! Their service, the staff and the benefits are like no other…read morebank! I would highly recommend Frost to anyone! The staff is very professional, friendly and go the extra mile to help customers.

This is my second time joining Frost Bank and they always make sure you feel welcomed. Plus, you…read morealways talk to a person, it's simply amazing. I walked in, and was offered a bottle of water and we got right down to business. The whole process of opening an account took less than 20 minutes, which was very timely in my opinion, and everyone was very courteous.

My wife and I opened up 3 accounts at Pinnacle Bank. We had Joanna Perez help us with the process…read more She was exceptional and covered all the service you were providing. If you looked at a Webster Dictionary under professionalism you would see a picture of Ms. Perez. Thank you again Pinnacle Bank, and Ms. Perez for such wonderful service.

Pinnacle Bank in Benbrook has been wonderful to work with. As a small business owner, it is crucial…read moreto have a bank that understands your business. They do. They are reliable, responsive and their customer service is top notch. Thank you for being my bank!!

I went here to pay my loan and the Security Officer hid in the corner of the Foyer and then popped…read moreup and said hello as I walked by. He scared the crap out of me! Then, when I was opening the door, I could see his reflection and he was checking me out from head to toe, so awkward. I felt so uncomfortable. I had a question for the Front Desk Attendant but she was occupied on a phone call. She was giving the Customer her account balance. Thats not private if you ask me. That makes me feel uncomfortable too. I went up to the Teller and I told her, I'm going to get my change from my SUV so, I can use the Coin Counting Machine. She said, ok, but their about to close that down soon. So, I went to get change and used the Machine. Then while I was using the Machine that they were getting ready to close. So, I felt like she was wanting me to leave right away. Also, I made a hefty payment on my loan and they put a hold on my Savings Account. I felt really insulted by their choice. I've been a loyal member and never missed a payment on my loan. Overall, I was able to take care of business but, did not like how I was treated.

Susie Johnson was extremely patient with me. She went above and beyond what I needed. Susie took…read moreher time and explained the situation to me multiple times. I am hopeful that things stay the same for the better for all customers.

Expect thus bank to hold your checks that you deposit for 4 days, and then 2 days after that with…read morenew accounts. First it was because of the new account. Second was for not enough money in account when their was and then be told it was because that they don't know what a check looks like. Be prepared to be treated as a convict when they do not know what they are doing.

I would ordinarily never rate a bank on Yelp. I've hardly done a couple of restaurants. Having said…read morethat, there are very few reasons to go into a branch when you have direct deposit, so I only go in once a year to this location. There is a guy there named Francisco, and he greets me at the door when I come in once a year. He asks about my wife and kids, calls me by name, etc. I already know that he could say "Hey Patrick what's up", but still calls me Mr Johnson. Consummate professional. He's the kind of cool dude that makes you want to go to him after conducting your business and saying "thanks fransisco see you next time" but he's always with another customer already. Awesome service as always, thanks!

I've been banking with Wells Fargo for years and this branch (White Settlement, TX) still has the…read moresmall town service. From the tellers to the Personal Bankers: Johna M., Francesco and Michelle, I've had superior service with opening new accounts, ordering checks and explanation of transactions. It's always a pleasure when I'm in town to stop by and say hello to these very kind and very professional people. The personal service at this branch is the best! You won't find a better group of dedicated people.

Opened my account on line made my deposit .... Customer Service was 10+ Benbrook Branchread more

Love the people in this bank. Everyone cares about the person they have come thru the doors…read more Regulars are addressed by name. Have a problem and they get it solved. lf one person cannot solve that problem, they get a person that can. Never have had the feeling that l don't matter. ln fact it is just the opposite. l always feel that l am very important, unlike some other banks l was a part of. l have been a Chase customer for almost 40 years. need a great bank--go Chase.

Went in and was greeted by Emily. She was friendly, kind, quick and very helpful. Very smooth and…read moreeasy bank visit.

If you want soulless corporate bureaucrats who will screw you over with Catch-22 situations, then…read morethis is the bank for you! Their technology may work for you, but if you ever actually need a person to solve a problem, these people absolutely suck! They have cost me and my parents money. This particular location is the worst BofA location I have ever dealt with. If you want a good bank, look elsewhere!

After lunch, my friend was driving to drop me off at my residence. Knowing this branch was nearby,…read moreI asked if we could stop by for a few minutes. Don't usually use this location. Once out of the vehicle, I stepped inside to use the lobby's ATM. Another employee quickly greeted me and made yours truly feel welcomed and valued. Once finished with the ATM transaction, I was on my way to whatever the rest of the day may hold. Please use this branch. The staff are very friendly.