Sun east went way downhill after covid. All staff in the Nottingham district need fired. Piss poor…read morestaff and customer service. They even caused me to lose my job because they took so long on processing a loan for me and I never got a response back from them. I got loans from them in the past without any issues. All I had to do was show proof I was working. All new staff makes up their own rules and I have had issues with them illegally taking money from my accounts to pay for paper statements while using online banking. Without my consent! So definitely illegal and they are lucky I didn't sue them. Here recently I applied for a loan. A small loan so I could keep my job. $2,500 is all I needed so I could repair the van i just bought. Needs a transmission and the van is what keeps me with a job. Unfortunately sun east needed way more info than what was necessary. So much that they also wanted info from my other credit union where I cash my checks since sun east wants to give me a bunch of bs cashing my checks. Who cares if you have a personal check or personal company check? A damn check is a check and shouldn't be held for any amount of days as long as you have an open account! They refused to cash any of my checks without the hassle. So I went to my other credit union to cash my checks. They don't care what kind of check it is. As long as you have an account with them they're gonna cash your check and send you on your way with a smile on your face. Not sun east! After covid I've been having more issues than I've ever had with any bank or credit union. So yes, all staff needs fired. Especially in the loan department. Thanks to sun east for taking such a long time, longer than need be to get a small loan that caused me to lose my job. So when I get what I have left on my loan I plan to close all accounts and I'll NEVER return to sun east. Hoping soon they close their doors for good and nobody in that place has a job for back-up. My true rating is a 0, but yelp won't do that unless you give at least 1 star. Smfh, go to hell sun east

In the past I have been critical of Sun East, but when you receive great service, I think it should…read morebe acknowledged. All in the same week, I received excellent service from the drive-thru teller at the Aston branch, from a teller at the Chichester branch, and from the manager of the Concordville branch. I don't know if SEFCU has a new training program, but something has changed and they should be praised for hiring and training such knowledgeable, kind staff. Thank you!

I went in to deposit a check on 6/4/2026. I was in a serious car accident back in February and have…read morejust received my settlement check to cash in. I walked in and was expecting to see a teller and fill out a deposit slip to deposit the check since the amount is very large. The lady with the black hair told me "Oh no you can just deposit it over at the ATM" and we asked her "will it accept an amount this large?" And she replied "Yes" so I proceeded to make the deposit. An hour after making the deposit, I got an email directly from wells fargo ATM service telling me that my check could not be accepted. I called and they said that the check was flagged and that I have to wait (at least a week) for a "certified copy" of the check to be printed and mailed. Mind you they aren't sending the original check and told me that if I tried to go back into the bank to get the original check it would take even longer. And this is frustrating because I don't even know if they will accept this new "certified copy." Mind you I was already waiting on the original check through the mail and was anticipating having money available by tomorrow with the rest of the money coming June 10th. The wells fargo ATM service people also told me "if it is a check from a new issuer then you are required to see a teller and you can only deposit checks into the ATM from an issuer you have received a check from before" The lady with the black hair did not tell us this information whatsoever and I am beyond baffled now that I have to wait an additional week for the check to mail and a total of an additional two weeks just to get the money cleared that should have been cleared immediately if she had done her job the RIGHT way and taken me to a bank teller like I had originally requested. Your service and your employees' lack of knowledge just costed me precious time while I still have to manage copays, bills, and physical rehabilitation of some very traumatic injuries. Do not trust a word the employees say here unless they are actually the bank teller themselves. I am beyond frustrated and pissed off now that I have to wait EVEN LONGER (I already waited 3 and a half months since the accident back in February) to get my money and I genuinely have no words for the utter confusion and inconvenience I have been caused. I am leaving ONE star and WISH that I could leave zero stars for what you have just done to me. I wouldn't wish this on my worst enemy but you have costed me yet again more time and suffering on top of all that I have already been through. I do not trust your service or your employees anymore and it is very obvious that you guys do not care about doing your job. You would rather push me off and send me to the ATM than actually doing your job and accepting my check. Even after seeing me walk through the door with a walker struggling to make steps. So seriously, do not trust these employees. This is beyond rude, inconsiderate, and lazy of you all and I hope you read this review and tell your employees otherwise because this is absolutely unreal.

Not the easiest access to this branch, but it's okay...read more

Here's a thoughtful and professional review you can write for Paula at Suneast Federal Credit…read moreUnion: --- Exceptional Service from Paula at Suneast Federal Credit Union I today I had the pleasure of working with teller Paula at Suneast Federal Credit Union, and I cannot express enough how kind, patient, and helpful she was. Paula took the time to answer all my questions thoroughly, ensuring I fully understood everything we discussed. Her attention to detail and genuine care made me feel truly heard and valued as a customer. I must also take a moment to reflect on a previous interaction I had with Paula, which unfortunately led to a negative review. It's clear now that it must have been an off day for her, as today's experience was nothing short of exceptional. Paula's professionalism, warmth, and dedication today have completely changed my perspective, and I sincerely hope all her days are more like this one. Paula is an asset to Suneast Federal Credit Union, and I highly commend her for her outstanding service. Thank you, Paula, for going above and beyond--it's employees like you who make banking experiences truly positive.

I had a car loan with Sun East since 2021. I never missed payments so I would get Skip-A-Pay…read moreoptions once a year around my birthday. My car was totaled in October of 2025. I had GAP coverage so I thought I was good, but I wasn't. I was never informed by Sun East, verbally or thru Disclosures, that in the unfortunate event of a total loss, that GAP insurance will not cover the Skip-A-Pay's that was offered due to good standing. Not only was my wife injured in the accident that she did not cause, we were forced to get another vehicle out of pocket, we have a new car note, and now we have additional payments for the Skip-A-Pay's that were out to the back of the loan. When i asked Assurant GAP Coverage, they stated they are responsible for the contractual deadline amount. Not the Skip-A-Pay's that were deferred. Sun East failed to disclose that factor. Now I have more debt and a negative impact on my credit score.

Virtual wallet is confusing and so are the fees. The iPhone app has issues ALL THE TIME. Hours at…read morethe branch are very limited. If anyone knows of a better bank with simpler accounts, please tell me.