I love BECU in general, they have always treated me well. This branch, in particular, is top…read morenotch. With out all the details, my ex husband had been using a credit card I was the primary on since our divorce (we owned a business). Long story short, instead of having to come in to the branch monthly (since I no longer had access to this account). They emailed me monthly to let me know. Payment had been made and the amount for about a year until it was paid in full I really appreciated not having that one thing to do every month!

The BECU in Thrasher's Corner was straightforward to find and navigate on my visit today, Monday 24…read moreMarch 2025. Parking was shared and normal spaces were marked with a 1 hour limit in paint on the pavement of each spot. I was depositing cash and both ATMs (center to left of the entrance) were occupied, however it was a short wait before one opened up. The transaction did not take long and I was on my way. The other side of the entrance, right, was quiet and a check-in kiosk was located towards the front.

Today the manager was gracious enough to cash my paycheck without putting a hold on it. The other…read morebranches of Chase I went to, including my home branch, wanted to put a hold on my paycheck for 24 hours and only let me have $200 of it. I mean, seriously. This is a paycheck. The money is in the bank. There should be no need to hold it, especially when I have things to do and things to buy. Very nice manager, open, friendly, and she came out of her office to help, instead of ignoring you like some other banks do when there's a line forming.

This branch has alot of great people employed here...they are friendly, courteous, caring, hard…read moreworking. They make this the best bank in town.

They are always so helpful and kind. I have never had a problem with Chase bank anywhere. They are…read morealways so nice. Don't go to Bank of America.

Gloria is the most amazing representative of Chase bank that I've ever worked with. She is sharp,…read moreclear, concise, and just a great human being overall!

Opened up a child bank account today and was very well taken care of. Service was friendly and fast.read more

I love this neighborhood bank, the ladies that work there make it the BEST. I especially love…read moreVicky Smith who always greets me with a smile and dog treats (not for me...seriously...I bring my dogs in there). They are so customer service oriented I don't ever have to fill anything out to get my money, they do it for me and I just sign. They also notarize documents for me at no charge which really helps on the occasion I need that service done.

Branch in Bothell, Wa. Personnel are excellent. But, parking is a total nughtmare. I circled for…read moreover a half an hour. No such luck!! I dont do banking in line. I triwd to pay my heloc payment by ohone. Akso, no such luck!!!

i do not suggest this branch if you are on any sort of time constraint. Typically there is just a…read morelong line to come in and make a transaction, which is inconvenient, but understandable. today they met me at the door and said there was no one to even take a payment. she wasn't particularly rude about it, but neither was there a soothing explanation (i.e. we're short staffed today.. etc) to make me feel any better about being shooed away . this poor review is in reference to this branch specifically and their poor customer service, not to the parent company or those who have been helpful over the phone with my Alaska card over the years.

I wanted to deposit a check for a large amount as I was doing a real estate transaction. The nosey…read moreteller kept asking me what I was going to do with the money, and I finally said, 'this is personal'. This is with people behind me waiting - and probably listening in. When we're doing our banking, everything is personal. Remember that!

Everyone was very helpful. Opening a savings account for my parents and they were are very kind and…read morepatient with them.

Firstly, the bankers I worked with were unerringly nice, available, and eager. Pleasant and I think…read morethey truly wanted to help us. We opened a business account but there have been a couple of mistakes that cost me money, They fixed the issues, but I suspect their need for profit outweighs their desire to please customers. But it may also be a case of high turnover and low pay for the employees. The bank employees are so young, there doesn't appear to be anyone over 40 there. I'm not sure what the reason for the mistakes are, but I keep cutting back on services so that I don't get extra service charges. It the bank is listening, don't sell me stuff that costs me money. My one man shop has a small profit margin and many years, no profit. So unnecessary costs are quickly apparent. Make sure your bankers know what works for the small business customer, we need more banks to buy into this.

Multiple inexcusably bad experiences here; 1) Tried to…read morechange to this specific branch. I opened a checking account in the 5 figures. My personal checks took too long to arrive, so I called customer service. The woman rudely insisted three times that I had to provide her with my FULL social security number to get help. She told me I could not get help with just the last 4 digits, my address, number, full name, etc. I then told her I was recording the call and asked for her full name and the full name of her supervisor. She then admitted she could help me with the last 4 digits of my social security number. She eventually tracked my personal checks and admitted they had been sent to the address of one of the tellers at this branch. I closed the account, leaving only my mortgage with US Bank. 2) I went to this branch recently to pay into my principal in the 5 digits range. I had my checkbook on the counter. Somehow they made the assumption that I had that much cash to apply to my principal-only payment. I was given a BS excuse as to why that assumption happened and so tried to go ahead with the payment. Somehow, they couldn't find me in their computer. I then related my previous experience there and the teller/manager tried to assert that what happened before probably removed my records from their data system. More baloney. This is a bad place. I've had very few dealings with this bank and only my 10K principal-only payment a few months ago went well. All else verges on ineptitude, deception, or possibly attempted criminality. How could my checks have been sent to the teller who opened my fat checking account? Why did the customer service staff fish for my full social security number? Why is it that such a high percentage of my interactions with this bank were awful?

There was this very nice lady named Dorma Karimi at the Bothell location, who helped set up my…read moreonline banking which I've been trying to do for a very long time.

This bank is a little too reliant on making appointments but the staff were great and so far as new…read morecustomers two months in, BofA is doing just fine. We felt welcomed and taken care of. Thanks Claudia.

if i could i'd leave zero stars. horrible bank, horrible service. no respect for customers…read morewhatsoever. i would love to say something nicer but avoid at all costs, save yourself some time and go to Bank of America by Mill Creek Town Center :)