Always a hello and goodbye when I stop by…read more Customer service is fantastic Open 6 days a week Big parking lot Highly recommend

I love this location. Always very helpful and never over crowded. This specific review is for…read moreJamie, teller who assisted me in a "massive" deposit of a piggy bank. Bills were not in order and not only was he super helpful, but super quick in getting things organized. Great asset to the company.

Just to be clear, this review is not about any particular Valley National Bank. It is about the…read morecorporate entity running the whole show. In early October, I received a letter indicating that VNB would be upgrading its systems, including those related to mortgage servicing. They changed the format of the monthly invoice for my mortgage (for the better). I received the invoice one day before it was due. This is not my complaint. Due to the modification, my quarterly property taxes, which would have been paid from escrow near the end of October, were never dispersed. After calling their service desk I found out that they are *manually* processing payments. It is now Oct 18 has I have received a notice from my town that I am delinquent. I am trying to work this out with VNB currently to ensure my credit rating is not damaged. Note to VNB's IT department: 1. Test your changes prior to releasing it. 2. Don't make a major change two weeks before property taxes are due. Sigh

I just made a deposit at this bank. The service was great. The tellers greeted me with a warm…read moresmile and provided fast friendly service with no waiting.

After being a loyal client for 13 years I was appalled by their Notary public yesterday. I went in…read morewith a simple affidavit to be notarized by an attorney. Most legal affidavits state that one is over 18, and of sound mind. Well, he refused to notarized my affidavit because he said, he could not say I was of " sound mind". I was furious. It's obviously age discrimination, lack of experience on his behalf. I went to FEDEX and thete was no problem. My attorney received his affidavit​. It was ridicules. I

Horrible Bank. Takes forever to get anything done. Very…read moreinflexible policies. Very limited ability to operate your accounts like you do at other banks. They should join the 21st century. Most of their people can hardly use a computer and they still use a heck of a lot of paper stuff (...what's e-signature??)

Chase does not stand behind it's customers…read more I have a business account with a Chase Ink credit card attached that I opened in this branch. I had a vendor scam me out of sales tax money that we are exempt from paying by over charging the credit card. I disputed the charge twice with Chase and was told that a NJ ST-3 tax exemption form does not guarantee that I am exempt. They won't recover the money that was not authorized by me to be taken.

First time visit No…read morelines at ATM Clean Quiet Open May return again Highly recommend !!

Wells Fargo is the worst banking institution I've ever encountered I'd trust my money with Bernie…read moreMadoff before I ever do business with WF ever again. 1 be prepared for fees up the wazoo, 2 the ATMs have more problems than Kia's and 3 they don't honor checks made out by their own institutions. Just plain and awful service do yourself a favor and avoid at all cost.

I used ATM machine to deposit check, my card went in wrong and became stuck behind the plastic ,…read moreclearly not in the correct slot. I went into bank to ask for help. A man in a suit told me it had to be serviced to get to card and that he had an appointment and could not help. After much frustration, a teller came to my rescue and opened it and retrieved my card. For the most part, no one was willing or able to assist me. It's when things go wrong do you see what kind of customer service a business will offer, and I am sadly disappointed in this branch

I made the regretful decision to purchase a CD (online) from TD. Upon maturity 6 months later I…read moresimply wanted to collect my funds since I had fulfilled my obligation. TD REFUSED to send me my money and insisted I physically go to a branch to complete the process. Why?? How is making a disabled senior citizen trek to a branch unnecessarily part of "america's most convenient bank". NOWHERE in any of their promotional literature or application for a CD do they mention that a branch visit is mandatory at the conclusion of the CD's term.

TD Bank is an absolute joke. opened a new account and deposited my payroll check. teller advised it…read morewould take 2 days to clear - they then placed a six day hold on my check for verification. They advised it was because the account was new. my friend opened his account the same day and his check from the same employer cleared the next day.

OMG! Have been customer for over 40 yrs. Finally at the point of disgust. Not only are they the…read moreslowest tellers, so many drive away due to waiting so long. I once timed them and waited for 28 minutes for 2 transactions. BUT how do you close on a Friday with a note in window saying their ATM is always open. Sorry but if I out my payroll check in the ATM it's not available until Monday after 2 with them. They just shut down without warning regularly. So that means no money until they open again. And don't get me started with them always screwing up the deposit by putting a payroll check in as a hold. Then you have to call and have it released. Find a bank that's with this century. Also there's no number to call after hours if you encounter ab issue. TD bank is available 24/7 7 days a week. Guess they care about their customer. @somersetsavings they're incompetent.

I tried to do a re-fi loan through this place. Total nightmare. They never sent the loan…read moredisclosure prior to the closing. Imagine my surprise at closing when my cash to closing number increased by almost $8000. On top of that, my customer service experience throughout the process was atrocious. Mortgage lending is highly competitive. Shop around to find not just the best rate, but someone who values your business and adheres to appropriate and legal business practices. I would recommend avoiding this lender at all costs.