Business Account - Canine Health Care - Fast Setup - Easy in and Out - Friendly…read more I needed to open a business account for a canine health care company I direct, Universal Canine Health Care Company. We find Camp Verde vet visits for canine residents. We have a lot of accounts but no easy free means of depositing cash so this was a good solution, and will be used for more in the future. The representative was kind, helpful, honest, and didn't try to burden me with a bunch of decisions that were good or bad for me as a customer. Once we identified what I needed, she gathered necessary info, and we completed account opening. I'm from California, so I was expecting to give a dissertation for each product feature I would decline. Thanks NBAZ.

Absolutely the most personable and kind customer service. Friendly, helpful, prompt. On several…read moreoccasions we have needed them for more than just basic teller services and they totally pulled through for us!

As a bank, they are average but I have gotten several notices about my information being part of a…read more'security breach' which is unacceptable.

The branch and the people are great, but they are not really empowered to do any more than you can…read moreon your account that you can on the computer or App; Phone help is even worse, its awful, even terrible, I would call it terminally useless... I have made 4 calls, with 2 hours wasted having my account locked (without explanation) because I had the audacity of sending Xmas cash to my son and granddaughter. In the calls I made, I had to provide my phone, my card number (full number) I mean all of it, incl. exp date and the CVC code, my SSN (last4) and then respond to a texted code 4 times. I was never told what the issue was, after the 4 calls and the account being finally unlocked the final answer was..."sorry we cannot assist you, wait a few days and try again?" The phone service was not unkind, they said all the prescribed training they were told to say, like I am sorry over and over...but that said they were not able to do anything other than unlock the account. My uneducated guess is this issue is in the systems being run. I feel being human interacting with Chase Bank is seen as a risk to "the bank," is the feeling I get... It does not matter if in the branch, or the phone room, or being the customer themselves, its all the same, to Chase Bank is what I am now understanding... Your money is their money, until otherwise said by Chase Bank. Denial of access to your money is not fair when the reasons are deeply hidden. Now I am an older person, a few miles under my shoes, that said, this I have learned now passing it on here... The better and shinier the brochures, with the very expensive ad campaigns everywhere, the larger the real truth that nobody wants you to see. You might need a bank, ok, this one is as good as any, but I am looking now for a better one. Just saying. Harry (100% old person, 100% human)

Brad k was very helpful with my account and didn't just brush off my concerns he took it a step…read morefurther and made sure my account was handled appropriately

My debit card didn't work for several purchases so I went into the cottonwood branch and they told…read moreme that a hold had been put on my account. I wasn't notified of this and they couldn't explain why thi was done. Luckily I had other cards otherwise I would've be screwed. A couple weeks later Zelle wouldn't work and I use it regularly. No notification again.

We moved to National Bank two months ago and went to meet the staff from this branch. my boyfriend…read moreand I are delighted with the costumer service that we received from them. Specially from Conchi that provided us with a lot of information about our accounts and treated us with respect. The branch manager is an excellent person I offered us any assistance that we need in the future. We are very happy that we moved from WF to this great banking.

Roz has replaced Debbie who retired and she was very helpful with my banking needs. I had a lot of…read morequestions, and if she didn't know, she immediately called and found the answers.

I left Chase because of checking account fees after my account dipped below $1500 without direct…read moredeposit, and I was enticed by the idea of a small-town bank with "Totally Free Checking." I knew going in that this small bank would not have all of the bells and whistles of Chase, but I did not know all of what I was getting into, and I realize I made a huge mistake. Not only are they closed on weekends, but there is also no one manning a customer service 1-800 phone number over the weekend. In addition, the website went down on Saturday afternoon into Sunday, making even the website inaccessible. Furthermore, Zelle payments that used to be available in my Chase account within minutes of being sent have been "Pending" since Saturday. It is now Monday morning, and although my account has theoretical cash, none of it is available to me. Due to my lack of knowledge about this bank and having no back up cash, I have been without ANY food or gas since Saturday. HUGE MISTAKE!

The nicest people in the world. My mom lived in this town. The bank had many names but it remained…read morethe same warm people. She always talked about the lovely and helpful people here. It wasn't just a bank it was a community. This bank is banking with a soul. Love it.

the customer service is not very great they told me that my money transfer wouldn't be an issue and…read morewhen I tried to transfer it they flagged it as fraud and when I called them they pretty much told me that I didn't say anything

The bank sucks. Their people are elitist, uninterested, unknowledgeable about the answer to ANY…read morequestion you might ask, and uncooperative. The Cottonwood, AZ branch has a woman mgr who told me, herself, that she doesn't like men. She said when men talk like men, she refuses to to deal with them. The corporate office wanted to make a big deal of it, gender harassment or something, but, perhaps because I am a man, I told them I didn't care about that; I just wanted to get my banking done. Recently I wrote a check that was, admittedly, large for me. So I didn't get upset when they sent me a text. I texted back "yes" as directed, but that wasn't good enough. I called the bank. Every time you call a bank, they make you prove your identity, so there shouldn't have been a problem when I instructed them to go ahead and honor the check. I told them I was investing in a friend's business, told them the amount of the check, the name of the friend and even that he was trying to deposit the check in their bank--I even had HIS account number. They didn't even have to move the money, just change the name on it. But that wasn't good enough for the bank. I called the bank three times and talked to five different people and told them all--after proving who I was--that I wanted them to honor the check. But that wasn't good enough for the bank. After 3 frikking days and all that communication I had to go down to the bank and talk to the mgr. I remembered the man-hating mgr. She told me again she just didn't talk to men who talked to her like men. I wonder at women like that, who will tell you they demand it as a right that they should be allowed to compete fairly with men in the business world, but then they try to change that world. It's not competing if you have to change the rules to play. Men in the business world--at least men in the traditional sense of the word--don't complain when men talk like men. If a little "goddam" slips out, or if you just complain about some aspect of the service you have received or are receiving at that moment, a man doesn't go all to pieces about how rude and threatening you are. Really, he doesn't even notice. But it doesn't work that way at wells fargo bank. That's not good enough for this woman mgr. So I'm pissed at the bank by this point, rightfully, and I'm an outspoken guy when wronged, so I tell her, "You're not going to like the way I talk to you this time, either." So she called some young guy to deal with me. I guess she thought that would intimidate me. It didn't. I'm not afraid to point out stupid truths to people in power, including their own failure to to do an adequate job. Here's the problem in a nutshell--and see if you can answer the question. Why in the world, when I'm standing eyeball to eyeball with the bank mgr, her young guy she called over, and every other bank employee and customer in the building and tell that mgr that I wrote the check and I want her to honor it, why can't she then just process the check like every other check, the way they should have in the first place? Why, after all this trouble, do I still have to go through some long paper process of writing a cashier's check and moving money around, and then physically depositing it into my friend's account? I went through all that crap, days of wasted time and frustration followed by a face to face process that defines stupidity and lack of customer service, and 5 days later I'm still getting texts from the bank's fraud detection dept. And I'm still getting emails telling me that my balance is below zero. Of course it's not. I withdrew every penny except 35 cents, and when I go online, that's the balance shown in my account. So then, I guess in retaliation, the bank mgr called the police on me to tell me I will be trespassing if I go on bank property. This is the bank that, theoretically, has my money, but I'm not allowed to go into the bank to straighten things out. In the meantime, they are stealing my money. They only credited a little less than two thirds of my recent Social Security check. So let's review. The bank jerks me around on the check I wrote to the point where I still don't know if the money is safely transferred or not, tries to trick me into depositing more cash to cover a non-existent shortage in my account, steals part of my SS check, then calls the cops so I can't go to the bank and get answers to my questions and can't get my money back from them. Let's all remember, it was only a few years ago that Wells Fargo was caught stealing from their customers. I gave them a chance and they failed badly. It's serious to steal a person's SS money.

They gave me a chance and refinanced my car loan, making my payments affordable. I have never…read moreexperienced better customer service from ANY establishment. Kay is a true asset. Hold onto her. So personable yet professional. Thank CUW

20 years as a member with Credit Union West. Have used a few different branches as I moved around…read moreAZ. Past 5 years doing business at the Cottonwood branch. Always happy with how friendly and helpful they are with needs large or small. Thanks Daisy and Amber for your help today. Robert B.

We are new to the area - Cottonwood and are shocked by the fact that we have tried for 3 days to…read morecontact them by phone and all we get a recording telling us they are with other customers and to try our call again later. I tried scheduling an appointment on line and it says the site is not working. We are very disappointed that a National Bank is handling this so poorly. We will now have to go there to schedule an appointment and make another trip.

I went in on Tuesday November 24th around 1 pm and the teller was beyond rude . Didn't ask how I…read morewas or said hi , I had to . Was super passive aggressive about little things like shoving my card in the card reader. She gave me the wrong amount of money back and when I told her this she said it was my fault and didn't even offer to fix it she just starred at me .