Went in to open a CD as advertised on the website. They have great rate. Alonzo helped me.read more

I just wanted to say that I could not be prouder of my banking relationship with CNB of Texas…read more Alonzo is our banker there. Alonzo always greets us with a smile and with the utmost professionalism. He strives to give us the highest level of professional banking while at the same time giving us a "small town" feel to our banking experience. Alonzo calls you by name and makes you feel very valued as a CNB of Texas customer. He is never too busy to make a connection and ensure that all of our banking needs are being met. We are thankful that we our part of the CNB of Texas Family as we trust that they always have our best interests at heart and regularly give us sound advice. We have both personal and business accounts at CNB of Texas, and we feel extremely well taken care of with those accounts. Great job Alonzo and the CNB of Texas Family!!! Thank you for being the very best resource for all of our banking needs!!!!! We are customers for life!!!!!!

I would not finance anything through them. they told me incorrect information and they don't have a…read moreCRM system. so there is literally no record of your conversations. you're on your own

I have been a customer since 1995. I would recommend them…read moreto anyone. Any time I have needed help with a need or a problem it would be taken care of quickly.

Horrible customer service! Shelly, the new branch manager is…read morethe worst! I had an appointment for 12:00..I arrive about 5 minutes to 12. She walked in around 12:10 and took another (Caucasian) lady before me, stating that "she had an appointment". I explained that I did too..that mine should have been her first..AND that I was here before her. She proceeded to say that she would have rescheduled my appointment "if she was somewhere w/phone service". This adds insult to injury as I am here to make them aware of a mistake that they made on my account.

Don't do business with this bank!! Regions bank financed our car a few years ago. They lost a…read more$2,000 payment we made. They didn't allow us to have online banking because we wouldn't open a checking account with them. I was forced to drive to nearby towns to make the car payments. It was either that or pay by mail. Thank God I paid at the bank because I was able to have proof of my payment. After they harassed us for non payment we emailed them a copy of our receipts and just like that the calls ended. I never got a call back or a response to my email to find out what happened to my money in the first place. I couldn't wait to pay them off and be done with them. After that experience I laughed every time the teller would ask me to open an account with them. This place is shady shady shady.

Everything needs improvement in this branch. 4 staff…read moremembers standing around , only ONE teller working. 2 people ahead of me in line , took me 34mys to get the only one teller to help me. BoA ZERO stars

If I can give them zero stars I would. Being helpful and kind is not that hard. My husband tried to…read morereceive assistance regarding a check deposit issue and the teller was completely rude. Didn't offer any assistance and refused to have a manager when my husband asked to speak to someone else about this. It's really disheartening that individuals who handle finances, working people's earned money and in this economy cannot have the decency to be empathetic and provide information about an account. How are you, a bank teller, unable to look into an issue regarding a deposited check. Provide a reason why something may look the way it does. Having literally ZERO answers is insane. And even more so, no compassion to try to explain something or allow for a manager to better explain? Do you not know how to work in a customer service driven business? Even if you are unable to answer a question, delivery is everything. We do not know what you are seeing, what you can and cannot. The lady who assisted my husband needs to be addressed on how to speak to people. Absolutely ridiculous.

Monica was incredibly helpful throughout the entire process and went above and beyond to make sure…read morewe completed everything today. She explained each step clearly, answered all of my questions, and made the experience smooth and stress-free. I truly appreciate her outstanding customer service.

Nicholas was over and beyond on everything dealing with my loan . My experience was more than…read moreexpected,Nicholas really took great care of me and my family! Burks family will definitely be back for a home loan .

I received a call from this place or allegedly from this place…read more I asked the representative with a heavy accent what his call back number is ans refused to give it to me. He said he'll give it to me only after I've been approved. I googled the number and it shows this Chase Bank. I called it and no one answer. Scammers.

The wait at this bank is way too long, everytime I come. If I'm seeing a banker or just a teller…read more It's always long. They don't usually have the people here qualified to do anything other than I'm guessing open accounts and make deposit and withdrawals. No notary, when I needed. No lender when I needed. I suggest the Chase in DeSoto on belt line. It's worth the drive.

Kamela really help me with getting my account strengthened out i appreciate her excellent…read more customer service she of kind hardworking gets it done don't hesitate she needs to be recognized

kamila at the Cedar Hill, Tx Branch was very patient, professional and absolutely amazing.read more