Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.

My partner and I got fed up with USAA so we re-established our account here at this Chase Bank. We…read morewere greeted as soon as we entered and only waited for about 10 minutes to talk to a banker. Eduardo Hernandez was very professional in assisting us with what we needed to do. He addressed all of our questions and made us feel at home. I am happy that we found this location and now have a really great banker to assist us with all of our needs and goals. Thank you Eduardo and all the other staff members at this location!

They do not answer calls at all.. only way to ask a simple question is to drive your self there…read morewaste time asking a question that could have took a couple second to answer.. yes or no..

I received my tax return via mail and went to deposit it at my local TBACU branch. Because the…read morecheck was made out to my name AND my wifes name, we both had to be account holders. In an effort to streamline the process, I opened a new savings account with TBACU with my wife and I listed as joint holders. Upon depositing the check into the account TBACU put a hold on the check which is very understandable. The manager at the bank printed me a receipt of deposit stating that the funds would be available on March 24th. I contacted my CPA at TBF LLC, to inform him that he can expect his document preparation fee of $2850, will be sent via wire transfer on March 24th. On March 24th I went to the Richey street branch to make 2 wire transfers, one to my CPA and one to another account of mine. I verified with the employee that the funds were available, and we processed the wires. I was to receive confirmation in the early afternoon that the wires were sent. By 1600, I had not received a call from TBACU. I called and was told the employee that handled my wire process would call me back, he did not. I called again at 1650 and asked for an update. The operator informed me that the funds had been withheld for an extra two days until March 26th. I asked for a reason why and was told "accounting does that for some reason, I don't know why". I then called my CPA to inform him on the delay. My CPA then sends me a delinquency notice of 3% of my total tax return cost of $600.57. Because TBACU quoted me 3/24, that is what I quoted my CPA. If TBACU had quoted me correctly, or maybe notified me sooner of the extra 2 day hold, we would not be in this predicament. I went back to the bank on March 26th, to finally make my transfer and to present the delinquency invoice as well as the receipt of funds available given to me by a manager at TBACU, and spoke with Keily. While Keily was helpful and understanding, she needed to take this matter to her VP of Branch Management. Keily called me today, March 27th, to inform me that TBACU will not be covering the invoice that that they themselves caused. TBACU told me "were sorry for the miscommunication, unfortunately we are unable to assist in this matter". Texas Bay created the delinquency fee by giving me false funds available date, and now are unwilling to assist a branch "member" we rectifying the delinquency cost of $600.57.

they hold your tax return days after it posts to the account. they make their own rules here so…read morethey will hold your money from you if they want. they legally bind you to everything do not sign their contracts you literally sign your life away

Please do business with any other credit union. I have not missed a single payment and after…read moredealing with a natural disaster, I had to use a lower insurance policy for 2 months. I am now having to pay another $1300 dollars on my loan, which they have converted into an additional $113 per month on my notes. No questions asked. No empathy about what I had to pay for which caused me to not have the full coverage insurance for only 2 months. I never missed a note despite what I had going on and they decided to screw me over anyway. I spoke to their support over the phone and they had attitude and told me the decision is final. Shell Credit Union "When you're with us, you're family". You are the worst family ever.

Okay. I love this bank but I hate the drive thru. They take forever. I sat in the drive thru lane…read more45 min. Only 1 person handle all the lanes. Horrible

I had a girl name Kibby helping me and she is very efficient with her work I would recommend you…read moretry to get her to help you.

When I first got there I asked to speak with someone who speaks Spanish for my mom. We waited until…read moreone was available. My mom is older and needs assistance she asked for my help in front of the teller. First she told my mom she was not going to give her the withdrawal because her signature didn't match her previous signature. I told her that's ridiculous. You have her ID this is her social what's the problem. So she went to speak to the Bank Manager she came back and said she wasn't going to be able to give my mom her money. I asked her if I could speak to her supervisor she said she was in a meeting and asked me to have a seat. I told her no I'm going to stay right here. The Bank Manager came and acted like she didn't know what was going on then basically accused me of forcing my mom to withdraw money and asked me to step aside. I'm there to help my mom I don't understand what the problem was this is how they run the bank now? My mom needed the money to pay the guy that is putting a new roof on her house. It was outrageous how she just told my mom she can't give her her money because her signature didn't match. So people can't change their signature? I have never been to a bank that denies someone their money and treats the person that is there to help so bad. The teller started smiling and laughing while I was explaining what was going on to the Bank Manager. There was nothing funny about the whole interaction I had to go to 3 banks 2 hours wasted when it should've been an in and out thing and had to call my brother for assistance. My mom will definitely be closing her account here and it is this branches fault. There was no explanation given. I had to ask the question's ridiculous the second bank at least gave me options. Very poor customer service Iris needs to be fired immediately. She has No patience or compassion. I'm outraged.

Angela Duarte always helps me at this location! She has wonderful customer service and is always so…read morekind!

Visited my regular Telephone Road location. From the security guard, who also assists with…read moreproviding bank slip and pen, to the exceptional customer service reps, this bank takes care of its customers. Today Angela assisted me with my money order request. Highly recommended!

Terrific Credit Union…read more After numerous problems with Chase Bank, I am seeing if there is a way to move my accounts here. They seem to stress customer service, the opposite of Chase Bank. I do prefer the old name, JSC Credit Union.

poor customer service no loan officer to talk to all done online i was trying to help my son get a…read moreloan no help just emails to who know where they are i am closing my account fing one more local.