Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.

My partner and I got fed up with USAA so we re-established our account here at this Chase Bank. We…read morewere greeted as soon as we entered and only waited for about 10 minutes to talk to a banker. Eduardo Hernandez was very professional in assisting us with what we needed to do. He addressed all of our questions and made us feel at home. I am happy that we found this location and now have a really great banker to assist us with all of our needs and goals. Thank you Eduardo and all the other staff members at this location!

Literally writing this review as i wait in the lobby area for over an hour to do a very simple…read moretransaction. When i called yesterday they told me that no appointment was necessary and yet here i am ... waiting for over an hour! I also just was notified that i was "accidentally " passed up . This is completely unacceptable!!! This location needs to do better !!!

First time here when we came in everybody greeted us, we met with our banker Lorena who was very…read morecustomer service oriented, she took care of all of our banking needs and was very knowledgeable with no waiting, our overall experience was great !!

This bank is GREEDY. Times are hard people are barely making it & then here comes greedy o'l Texas…read moreBay charging you over draft fees TWICE in one day. Clearly you must learn your lesson not to let you account over draft for a DAY. & good luck trying to get anyone to be compassionate and actually "fill" out paperwork so you can potentially get a refund... I've disputed these before and was told a form had to be filled out by the representative and I would receive a copy of my request. I never received it nor did I receive any updates on my refund. This is RIDICULOUS. Bank anywhere else but here.

Please do business with any other credit union. I have not missed a single payment and after…read moredealing with a natural disaster, I had to use a lower insurance policy for 2 months. I am now having to pay another $1300 dollars on my loan, which they have converted into an additional $113 per month on my notes. No questions asked. No empathy about what I had to pay for which caused me to not have the full coverage insurance for only 2 months. I never missed a note despite what I had going on and they decided to screw me over anyway. I spoke to their support over the phone and they had attitude and told me the decision is final. Shell Credit Union "When you're with us, you're family". You are the worst family ever.

Okay. I love this bank but I hate the drive thru. They take forever. I sat in the drive thru lane…read more45 min. Only 1 person handle all the lanes. Horrible

I had a girl name Kibby helping me and she is very efficient with her work I would recommend you…read moretry to get her to help you.

When I first got there I asked to speak with someone who speaks Spanish for my mom. We waited until…read moreone was available. My mom is older and needs assistance she asked for my help in front of the teller. First she told my mom she was not going to give her the withdrawal because her signature didn't match her previous signature. I told her that's ridiculous. You have her ID this is her social what's the problem. So she went to speak to the Bank Manager she came back and said she wasn't going to be able to give my mom her money. I asked her if I could speak to her supervisor she said she was in a meeting and asked me to have a seat. I told her no I'm going to stay right here. The Bank Manager came and acted like she didn't know what was going on then basically accused me of forcing my mom to withdraw money and asked me to step aside. I'm there to help my mom I don't understand what the problem was this is how they run the bank now? My mom needed the money to pay the guy that is putting a new roof on her house. It was outrageous how she just told my mom she can't give her her money because her signature didn't match. So people can't change their signature? I have never been to a bank that denies someone their money and treats the person that is there to help so bad. The teller started smiling and laughing while I was explaining what was going on to the Bank Manager. There was nothing funny about the whole interaction I had to go to 3 banks 2 hours wasted when it should've been an in and out thing and had to call my brother for assistance. My mom will definitely be closing her account here and it is this branches fault. There was no explanation given. I had to ask the question's ridiculous the second bank at least gave me options. Very poor customer service Iris needs to be fired immediately. She has No patience or compassion. I'm outraged.

Angela Duarte always helps me at this location! She has wonderful customer service and is always so…read morekind!

Visited my regular Telephone Road location. From the security guard, who also assists with…read moreproviding bank slip and pen, to the exceptional customer service reps, this bank takes care of its customers. Today Angela assisted me with my money order request. Highly recommended!

poor customer service no loan officer to talk to all done online i was trying to help my son get a…read moreloan no help just emails to who know where they are i am closing my account fing one more local.

Great Credit Union.Great products , loans. Love the hours and new atm. Great service.read more