Miriam Jenkins, Senior banker, is amazing! She is polite, patient, informative and understanding!…read moreThis is by far my favorite Bank of America. It was a great experience! Thank you!

The manager, Maria Cruz is so disgustingly rude I'm closing…read moremy account that I've had for over 4 years because of her behavior when brought to the office, the only time I saw her being nice ..was flirting with my husband making it uncomfortable to the point where it's sickening. She was so mean to her poor staff she did not even take care what I came in for instead just kept trying to sell me things that I did not need nor want this is horrible close this location down I will be going to another bank !

Since nearly nothing is perfect, a four star rating. Andrews FCU is as close as it gets. We have…read morebeen banking with Andrews for over fifty years. While other banks wouldn't give a young GI a car loan, this bank just asked how much. I pay bills through AFCU on line, The website is enough for most transactions. I have called a few times in fifty plus years with no problems. Courtesy and professionalism is the norm. I hope never to see the issues that were listed as one stars. What happened?

They get 1 star due to trying to keep my savings account money.Reguardless of your credit they…read morewon't give you a loan if its over 700.Disrespectful people to talk to and deal with.Avoid these people at all cost or you will regret it!!

This is my go to spot for anything when I need to go inside . They are quick and helpful.read more

Navy federal is one of the best banks ever. Great customer service, and great benefits.read more

I opened a Certificate of Deposit in August 2025, and every quarter since December 2025 I've had to…read morecall just to get the quarterly interest posted. It's beyond frustrating. Each time I speak with a customer service representative, I'm told they need to email the finance department so the interest can be manually posted -- and "ASAP" somehow always means two weeks later. Absolutely ridiculous. At this point, I'm simply counting down the days until the certificate term expires. Moving my money elsewhere will be the best decision I've made.

Right now I am so F'n pissed off it's Easter weekend 2024 and I'm locked out my account. It started…read moreoff trying to add money on my Smartrip $10 declined I thought it maybe the machine tried another one declined. So I used my cash. So I said maybe it was the machines. Next I said let me add money to my cash app now I'm in Red Lobster with a drink and wanted to order food. Tried $40 to my cash app declined. Tried to call them closed then tried the 24/7 number nothing but messages. Can't talk to anyone can't chat with anyone no nothing. This is ridiculous I left my Citizens Bank for this....

I love Industrial. I have been banking with them for a few years, but I've recently connected with…read moreTiffany and she has been amazing it helping me get all my questions answered!

Applied to this bank for personal, it's so difficult to get in contact with loan officer, and when…read moreI make contact with the person listed on their website I always get voicemail. The one time I did speak with her she initially denied me due to late payments on a loan that I paid off years ago, I was able to get that disputed and she said she would pull my file and begin processing my loan it's been two since our last contact and she haven't returned or answered any of my calls. I was trying to support black owned businesses but it seems you only get the runaround. It's beyond frustrating getting the runaround and receiving poor customer service! Stay away from this bank.

Professionalism is always key point The mannerisms of each…read morerepresentative has been excellent and the concern about the client is their number 1 priority

Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I…read morereceived a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .

If no stars was an option, that is what I would give this location and Branch Manager. I went in…read morelast August 2023 to pay off my Visa card in full. It was over $8,000. I never agreed to close my card just pay it off only. However, that is exactly what she did and never asked me whether I wanted it closed. I had over 41,000 points on that card. All of my points gone. I tried using my card and it was declined that's how I found out that my card was closed. I have made calls to ESFCU with no resolution. I am so angry at their negligence.