I'm not at all surprised that this place has terrible reviews. Not only have so many people have their identity stolen because of data breaches with Wells Fargo but their customer service here is garbage. I'm part of the American Legion and we came in about a month and a half ago to get three of us put on the account because two of our guys passed away. We all signed paperwork, brought ss card and 2 id's. We never heard anything back. We had to physically all go back in to sign paperwork because the people here are so incompetent they don't know how to submit paperwork properly so we have to bring in our ID And they still can't locate our information. Their bankers tell us to come in anytime. One guy went in on a Friday another on a Saturday and the people who were supposed to help us out weren't working so they told us Monday. We came in Monday and those people still weren't working. Apparently there's no communication at this branch. I told them it's been over a month and this is outrageous that I'm the treasurer I have to have access to the account to pay bills. So another lady helped me that supposedly was gonna call me by day three and no later than day three and give me access to the account. Been over a week I still haven't heard anything and I've tried calling numerous times and you cannot get a hold of a person. read more

This is my home branch. I've been a happy customer for five years. It's a half mile from my home, super convenient. Customer service is 5 . I'm just not happy that they shortened their Saturday hours. There is a San José branch on San Carlos St I can go to for emergencies, which is nice. read more

After 30 years of banking with Wells Fargo, I think I'm done. I have 6 accounts with Wells Fargo and all of them in good standing. I recently got notified that ach of my checking accounts and savings accounts would now have monthly fees. I went straight to the bank to try and speak to someone and they told me I would have to make an appointment. So I as we were looking for an appointment I kept asking what I needed to do to not be charged monthly fees and I was told I needed to have $20k in my accounts, I told her there was no way that was going to happen. I said I don't want to waste your time or mine making an appointment if that is my only option. was assured that they had other options for me that would not have fees associated so I agreed to the appointment. Today was my appointment, I was a few minutes early, I came in with an open mind and being hopeful. Well after 5 minutes of my appointment with Rashell I left. She told me that I would have to change all my accounts and carry a $500 minimum monthly in order to avoid fees. So I repeated to her that she is telling me I need to have a total of $1500 in my accounts that i could not touch or use for anything otherwise I would get charged fees. i told her that this was unreasonable. She sat there and said would you like me to close all your accounts? I said so my only options are give you money that I will never be able to use ever again or go to another bank? She said yes. I left and went straight to my car to call customer service. The first person I spoke to got an earful from me but much to my surprise they told me that my some of my accounts were attached to my mortgage and therefor there would be no fees. So why is it that the branch operations manager didn't give me that information? All she wanted to do was close my accounts after 30 years of being a customer! Honestly how does someone with such poor customer service get to be in the position she is in? Avoid her and the 10th street branch at all costs. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Gilroy, California

My favorite bank. Customer service is beyond great and the lines move quick. I always all alot of questions and the tellers are happy to help. When i need a large amount of money i just go inside to the new large quantity amount ATM's. Is really convenient for me. The security is always cool and the parking lot is decent. read more

By far the worst Wells Fargo in the entire Bay Area. They have no problem taking advantage of peoples valuable time by having customers stand in line for up to an hour. They are also still social distancing inside which is no longer mandated by the county which creates even further problems as far as standing outside in the cold for an unknown amount of time while 1 teller works inside. Very unpleasant experience, I'll drive to another city before setting one toe in this Wells Fargo again. They should just close all together and quit wasting people's VALUABLE time read more

I have no idea why this place has such bad reviews. I received a check that had wells fargo on it so i decided to go cash it at the same bank. Since usually they do not charge you if its a check produced by their bank. The day was Friday August 26th around 2 pm. When i went i was treated with excellent customer service. Right away the security opened the entrance door for me, then two women ( dressed very nicely ) welcomed me in and asked if they could help me with anything. I let them know that i needed to cash a check, so she maneuvered me to a clerk that was available. Right away the clerk was a pleasure. She didn't hassle me about opening an account like all banks do. But she did ask me politely and i replied I dont trust banks and she laughed. I handed the clerk my ID and my credit card as two forms of identification. Wells fargo aslo asks you to stamp your thumb onto the check after signing it. The manager oversaw the clerks while i was there and she was just as polite as everybody there. It took almost no time. I was in and out in 5 minutes. Im soo happy to share my experience here and give them a great review because of it. read more

This location is garbage! Went in to open my daughter her first checking account. The teller I spoke to has no customer service skills at all! He didn't give me any info on the basic stuff like what checking account would suit her, how much money she'll need to open an account or how to avoid the monthly fees. I had to ask all the questions. Only to get half ass answers from the guy and "you'll need an appointment and I'm available tomorrow." The fuck?! First of all please let me know when the next person that will be available because from this conversation I sure as hell don't want his ass helping me. I guess this branch is only open for withdrawals and deposit. Anything else it's appointment only "due to covid" they also have you waiting outside in line still... Wells Fargo you just lost a customer! I took my daughter to CHASE! Went right in. The teller told me she'll have someone to assist in about 10-15 mins. We waited less than that and was greeted by a nice gentleman. Ask how old my daughter was then went into full details of what accounts they have to offer. I didn't have to ask any question because he covered everything. Point of this review is screw Wells Fargo go to CHASE. No appointment necessary and customer service is awesome! read more

I understand that we were all working under restrictions during COVID but not being able to go to band and take care of a 15 minute transaction is absurd and ridiculous. Furthermore not being able to call the bank branch and make an appointment with the local branch is frustrating and poor business practice I bank at a local branch I should not have to go online or be transferred to a phone bank to navigate anything but user friendly services. After 35 years I am fed up with WF What banks or Credit Unions do you all like read more

Nice location and large branch office, friendly staff, no waiting at 9am. Plenty of parking, a couple atm machines. The main issue I have with Wells Fargo is that the local staff has to rely on an internal call center to do anything beyond basic banking. Additional training and local ability for the banker to handle transactions without having to call their internal support. If Wells Fargo want to observe a well run branch, goto my former branch on Castro Street in Mountian view. Never had a problem, even for complex transactions and notary services. Wells Fargo Management: This is an easy fix, train more often and empower local branches to take care of customers. The issue I had was; it was not easy to cancel a reoccurring wire transfer, that a San Jose branch setup off of Montague, that confirmed it was canceled a month ago - but was not. It also appears the central call center is not aware how to process transaction either and we were passed from Support to Wire Operations who provided conflicting guidance to the local banker. Phone support needed to explain how to fill out online form to the local banker, which required several calls to the wire transfer supoor To get a 5 Star, train and empower your team to really take care of customers and train your central support teams to understand there is a customer sitting in front of your banker. Bankers who need to call support for all but basic items is not Customer focused. You have a brick and mortar branch for a reason, if I wanted to work through a call center I would move to an online bank which I am considering at this point. read more

I originally made an appointment on the 27 of july in 2022 and i changed it to the next day saying Thursday of the 28th because my supervisor at work wanted me to make a 2 weeks notice. And the day and hour i came they said it was the 27 when i clearly told them that i wanted it moved to the next day read more

This branch sucks! Almost 20 minutes before i was initially even acknowledged then when i asked if i could open a second business account the banker copped an attitude telling me my accounts would be closed since i did not have a fictitious name statement. My business is MY NAME. I dont need one! I checked in with the santa cruz branch where my other account was opened and was told my accounts were fine. When i asked for a manager i again waited and waited then walked out. I guess they did not want my $21,000 check! Maybe they just dont want my business..... read more

Customer service is pretty bad, either that or someone was having a bad day. For the last 6 months I've been able to look up my husbands account to make car payment with no account info just SS. And DOB...now all of a sudden I cant do that and he must be the one to come I'm to make the payment. On top of all the extra fees they have taken out of my account 6 months of fees for monthly service, fee to transfer money, fee fee fee seams that a all they want to do is charge fees...thank God I still have my loyal amazing bank at chase. Canceling everything here at Wells Fargo just bad service all around. Never again read more

If there were negative stars I would do that. This bank made a huge mistake on my retirement account that is costing me $4000 to the IRS. I spent an entire day in the branch, hours on the phone, 2 trips to fax more paper work, and a month later it's still not fixed. I'm moving all my accounts and contacting a lawyer. read more

I had two bad horrible experience from two different tellers from this location. One teller talks to you like a kid and the other teller she pick and choose the customers i guess you have be spanish to go to her. read more

I am completely disgusted after my experience at Wells Fargo today. I've been banking at Wells Fargo for a long long long time. This branch is horrible, the people are rude, and very unprofessional. I made a large deposit of cash today and was treated like a criminal. I was I also asked by the teller where I got my money from! As if that's any of his business?! I will never come back to this branch again! I am so insulted, and sickened by the behavior of the people at this branch! How dare you treat your customers in this unprofessional manner. read more

Wells Fargo is Wells Fargo, and there isn't much difference between each location. I stopped here to use an outside ATM on my way down south. The ATM machines seems old and ghetto, but I got my money, so it did it's job. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Gilroy, California

I always get the most friendly and helpful service. Erika, Avalina, and Sulema make going into the branch a fun chore. Thank you Ladies for making my job better. read more

The female employee (I went back to get her name and was told it was probably Leslie) I encountered, tall with mid-length dark curly hair is extremely unknowledgeable about Wells Fargo authorization policies although she acts like she knows and is unwilling to do research to help the customer. I went in to get a basic printout of my fathers mortgage terms and still have not been able to get this resolved so I have to make another trip down there this week? I realize there are privacy issues HOWEVER my father and I signed a third party authorization form with their mortgage department a few months ago just for this purpose. When I asked her to please check the account as we have an authorization form on file she declared that there is no such thing with their bank, that I was wrong and that the only way for me to get information on the mortgage is to take actual possession of the mortgage in my name. She was adamant that there was no such thing and flatly refused to help me. I went home and found the original document plus did a basic google search for "authorization form wells fargo" and it came right up. This proves she had no idea what she was talking about even though she acts like she does and is helping customers this way, horrible service. I took the documents to the branch and showed them to her. After reading she insisted the document was not in the system and that she couldn't help unless my father came down and signed another form. The purpose of this form is to avoid this as my father cannot just easily come down to the bank. I went home and called the mortgage department and guess what they found the document in the system easily and gave me the date it was entered in the system. I will be going down there for a third time this week with the date of document entry hopefully this can be resolved this time, but I am not counting on it. EDITED TO ADD: I went to the other Wells Fargo branch in Nob Hill in Gilroy and they helped me and were able to get me what I needed with a smile on their face, very happy with the 1st street branch. read more

2 management gossiping line out the door not a care almost turning heads when accidental eye contact.

I called up Porsche financial to make a payment on my car I gave them my debit card number and I was told that it didn't go through so I gave them my bank routing number and my account number well when I looked at my Wells Fargo account this morning there's two transactions for the same amount....meaning that I'm to be double charged because the poor's financial guy said the debit card didn't go through I went to Wells Fargo and told him the story and they said the only thing they can do would be to call Porsche so I called Porsche and they said they issued a letter saying that in by five business days that transaction will be voidedthis is unacceptable they can take payments in nanoseconds why can't they make gate in nano seconds why can't they negate at all Wells Fargo you disappoint me and I used to work for you read more

I opened an account at this branch a couple of years ago with $100. I didn't use the account, and found out today that they had been deducting $8 a month, leaving $2 in the account. Sounds like robbery to me. read more

I've been banking with Wells Fargo for over 10 years. the ATM's tell me Happy Anniversay and Happy Birthday, its pretty cool :P... but last week I went in and when Alison called me up I got a very important call and she was totally understanding of it. she whispered to me everything and got the whole transaction right even though I was severely distracted. She's always so friendly and nice when I go in there and that goes for all the tellers. read more

I recently worked with Gelda Lopez on a home equity line of credit and had a great experience. After a few days in the process she softly handed me over to someone in charge of the loans but anytime I had a question she made me feel comfortable calling to get answers. She was very personable making me feel at ease throughout the process which can be stressful I would definitely recommend her for any loan or banking needs read more

Today 3/23/2014 9:18 AM, I ask my husband to make deposit to Wells Fargo, Gilroy branch and the same teller/banker named Evelyn that took the transaction as well as the previous transaction. The previous transaction, my husband was able to take cash back. Today he did the same but she completely change and told him he can't do it and my husband said I was able to previously and ask her to look for that transaction history because it wasn't too long ago but she refused to do it and acted so unprofessional. No consistency of the process. It sounds like this Evelyn didn't have proper training or probably is just having a bad day but if you are working in customer service, no matter if you have problems at home or having PMS don't bring it to work and have other people suffer for it. You might as well change career. You don't belong there, Evelyn. To Wells Fargo also, the checking account is for both of us. We just added savings account to our kids. If this Evelyn turned down the cash back, my husband can still do it because we have checking account. Again this shows she doesn't know what she is doing. What kind of bank is this? And also, credibility of this branch sucks in terms of customer service and doing transactions. They are not doing the right thing. It happens so many times but today is the WORST ever. I'm sorry but that's the truth. Wells Fargo will lose business if your people continue this kind of poor service. read more

I was very pleased with the service at this bank. Very friendly and professional staff. Thank you for making my daughters second banking experience a good one. read more

Wish there was a 0 or a minus. This review relates to the branch on 10th st in Gilroy. Customer service is very poor. Their attitude is a 'don't care' attitude. I had a complaint about their manager or assistant manager, and went into the bank and registered a complaint with another assistant manager(?). There was no courteous greeting, no smile. She took the complaint and its been more than two weeks now. Guess I need to move my assets to another bank. Unfortunetely, these people at the local branch represent a good bank, Ive put in a call ti the District Manager. read more