I really want to give this branch a negative 5 rating after my encounters here!…read more I've visited this branch several times regarding some issues I've had only to have received NO help. I spoke with a teller who wasn't able to help, however he tried getting a representative at the branch help me in which the teller was told to send me to the manager Jevin, who was absolutely no no help at all. This was my second time meeting with Kevin and I had the same out come as the first, being misguided, mislead and given a print out to basically do an investigation myself, oh and he also stated I should call the number on the back of my card as he was unable to help, I've expressed that when I call the back of the card I barely ever get a rep from USA and he said "when it's night here it's daytime in the Philippines. This is why we're transferred over seas, but oh, we are all trained the same. " I found that statement to be not only rude but very unprofessional as I didn't mention any countries for that statement to have been made. Also, I asked Kevin to assist me with changing my card as well as changing my passwords on both visits, which again he did not help with. These visits basically have convinced me to take my banking elsewhere, Chase banking is not what it used to be years ago.

This particular Chase Branch in Hillside NJ, has a Manager on site who is never available, not…read morewelcoming, does not offer their customers an ability to inquire upon entry and is very aggressive and nasty with her approach after hiding to conceal her "availability"! "Stephanie" the Manager tells you up front, even with a visible mask on myself, "you seem sick!" and "you need to stay 6 feet away from her". Tells you she "feels threatened" after she dismisses you, and upon asking her for her name and then full name and/or business card. From the beginning, Stephanie is dismissive, despite several attempts to gain inquiry on various days over the course of a week. She makes herself as well as her accompanying staff, unavailable each time without offering another option, such as a simple appointment for your inquiry. She will ask you to leave your name and phone #, however the follow-up has not and will not occur. I found her behavior uppalling! as she attempted to reverse her aggression and play victim, stating she feels threatened unnecessarily. I find it necessary to share this scenario here in addition to calling customer service to escalate the matter as well. Her behavior as a "Manager" is shameful to the Branch and it's location that serves a majority of underserved residents. Disgusted client!

with the current wells fargo fraud crisis you would expect the bank to have great customer service…read more unfortunately, the new manager and staff have not got the memo! the manager, danyelle sledge and banker 1 staffer jene irving, are very unprofessional, rude, condescending and disrespectful on the customer service level. i was treated unprofessionally by ms irving as a pmi customer and had security called on me for asking business questions. when i requested to speak with the district manager; the request was ignored THREE TIMES in contempt by the manager ms sledge; who also called security. i kid you not, i am a 58 year old male educator and conduct myself in a professional manner. however, this community does not respect such. calling security to avoid business is pathetic trick to turn the tables; just for asking direct relevant questions they want to avoid. currently, i am communicating with upper district management to resolve this wells fargo fiasco. how they handle problem staff will determine if i close my pmi accounts and move to a more professional bank without a shadow of fraud controversy. i do not take business disrespect in my community lightly in the slightest way! dysfunctional banking must be addressed immediately. *i will update this review asap when they reach a resolution and requested apologies. be aware! JCB UPDATE: WF RESPONDED QUICKLY ONLY AFTER THE DISTRICT MANAGER WAS ACTUALLY NOTIFIED OF THE PROBLEM,,,, DM SHAKIRA GREEN CALLED WITH MANAGER DANYELLE SLEDGE TO OFFER AN APOLOGY FOR MY PATHETIC HOSTILE CUSTOMER SERVICE THIS WEEK. THE ATTEMPT TO MISCONSTRUE THE STORY TO MAKE ME THE BAD GUY WAS NOT WORKING, I TOOK AUDIO! ALWAYS PROTECT YOURSELF WHEN YOU KNOW YOU ARE RIGHT IN BUSINESS. ACCEPT NO BAD SERVICE EVER. MAY CLOSE ACCOUNTS NONE THE LESS, DAMAGE IS DONE AND THE BANK REPUTATION IS SOILED.

Frist time at Wells Fargo....hmmmm it's looks like any other bank...but in red... They were kind…read moreand somewhat friendly... With Smiles on their faces... It's a pretty nice enovemnt...not that over cowered so that's good! Theres a seating area...about five six chairs for people waiting for a certain bank teller...Came here on a Sunday there's a huge parking lot behind wells fargo bank... Asked a few questions took them forever to understand that I was asking And what i needed... There was about two people helping with my issues... They were trying there best to acomendate my every needs...but I wish they were better at there job...hoping for more efficient people...but they came to with blank faces and wasn't so sure what paper work or what the email meant ... It took about thirty five minutes to fill out paper works ...sighhh

The drive-thru is ok except that, in order to get in to the drive-thru or the parking lot you have…read moreto cross two roads as they merge (Newark Ave and another road I forget the name of) which is hard to do if you're trying to make a left-hand turn. Also, people often PARK inside one of the drive-thru lanes, which boggles my mind! I've only been inside of the bank once and it seemed nice and the teller was nice, professional, and helpful.

The wait was ridiculous. There was only one teller open and instead of helping her the manager was…read morewalking around asking people to use the automated kiosk.

Ridiculous bank! Always have a problem ATM, only 1 people work sellerread more