I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.

Well located within quick check location . There are 2 ATM terminals and not that crowded . Loved…read morethe quick access .. parking is awesome ... liked this location ...

Kavitha Jolitza Carlton excellent Helpful I also go to TD…read morePNC But they are not pleasant

Would NOT reccommend. Customer Service in Corporate office is useless. If you have a question, you…read morecall main number, they switch you around, then tell you to contact branch. Called branch, they were helpful (they at least tried) and ended up having to contact Corporate themselves. They asked Corporate office to copy me on back-up I needed and instead the sent branch , having me rush to get to branch after work before they closed. I am still waiting for a call back (this is 3 weeks later) for another issued Customer Service was unable to assist with. Customer for over 25+ years, they could care less, presently looking to move my accounts to another bank.

I had to wire money before 5pm, and it was late afternoon. Valentyn helped to get it done just in…read moreTime! He was patient, professional and polite!

Asma working there is so rude and disrespectful would give zero stars if I could, the staff opened…read moreup a credit card for me when I didn't approve and she was telling me indirectly I must have said yes and got very aggressive with me

Pretty much what Beeswax said. Just want to add that their online banking never worked for me. I…read moretried to get the issue resolved for months and months but Marcia at the bank was of no real help and never followed-up. Eventually I got frustrated, gave up and closed the account. Membership with Affinity does give you free access to financial counseling services from CCCS of NJ. There are other outside services you can utilize as well. So I did receive some benefit from opening an account there. It was just terribly inconvenient.

Almost impossible to get someone on the phone.leased a car and they were the finance company even…read morethe dealership won't use them anymore

I had an amazing experience working with Victoria Lugo to change my name. During the process she…read morewas personable and friendly and helped me through the unique situation related to my name change request. Would highly recommend this branch!

Very convenient location with 2 ATMs outside for 24/7 use. Usually haven't had a problem here I've…read morebeen using this branch for many years. But more often than not recently every time I go the teller will remind me that I could have completed this transaction at the ATM. It's one thing if they're saying it out of consideration of my time, but usually it's in an annoyed way. I'm sorry but I prefer to bank with a real live person and most of the time there is no line anyways...