I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

The staff here is nice, friendly and helpful…read more The online and phone customer service sucks. No one is ever going to respond to any request over the phone or online. They do have loans with good interest rates though.

This is the worst WF location I have ever been to. The teller was rude and disrespectful to me. She…read moregave me a hard time about making a simple deposit. Then she called a supervisor to approve my deposit. WHAT??? Maybe I am too old school, but I remember when a bank would fall over themselves if you were making a deposit. The teller acted like she were doing ME a favor by allowing me to make a deposit into my account. The next time I have a problem with WF I am taking all my money out and moving it elsewhere, somewhere who will appreciate my business.

I've never had a good experience at this location. Each time I've visited, the drive through and…read morethe walk up ATMs are out of service. The lines inside are long, and it just makes for an overall bad experience.

I had no idea the credit union was even there, after all these years in Irving. I finally joined…read more After only a couple of months, it has been a great experience. Kendra, Jeff and Maria are a wonderful trio to work with. Every time I walk in the customer service is top notch!

Great credit union! Wouldn't trust anyone that said…read moreotherwise. 25 year customer Always friendly. Great rates

It had been years since I had visited this branch. It was remodeled, so it looked really different!…read moreAs soon as I entered, an employee immediately greeted me and asked how he could help me. I appreciated the wonderful customer service! Be directed me to the bank tellers toward the rear of the bank. One employ was training someone, so it took a little bit longer, but that was ok and I understood. Both were friendly and personable. Great experience!

Compared to other branches this one of the better ones…read more It's a smaller branch, so space is tight which has positives (cool ATM configuration outside: they have two in one driving lane!) and negatives (they don't have safety deposit boxes). Customer service is friendly but I have had varied interactions with bankers in terms of helpfulness. The hours bookend traditional business hours and include Saturday's, and the location is convenient so I visit this location frequently.

I'm getting more and more frustrated with this credit union. There's issue after issue. Maybe it's…read morebecause I am expecting the speed of a big bank but so many things here move slower than molasses. Often times I have to email multiple times to get my questions answered. Transactions randomly won't go through, weird transactions that they don't explain until you show up in person, app and website is down so I basically can't do anything. I haven't left because of their good interest in savings accounts. But if i can find another place with similar rates, I'm going to try to switch.

I went to the Irving branch and i must say they are understanding and they care about their banking…read morefamily Christian the manager is outstandingly the most trustworthy and ethical, logical person i have met in todays banking system thumbs to this location and Texans bank over all anybody looking at this review I'm standing on business this the #1 Bank For Dallas Tx.

This location at one time was actually a full service branch, complete with tellers and the…read morerequisite staff. I don't recall exactly when it was converted into the "lounge" concept but I would say during the onset of Covid-19. What this meant was the removal of most services, tellers in general, and a widespread reduction in staff. Basically they have limited access to cash, usually only one banker and one teller adjacent individual working at any given time. If you're a Chase Private Client customer, some of things you might be accustomed to, like free Cashier's checks, can take quite a bit of time to process here. You essentially walk inside to a freestanding desk, fill out the corresponding paperwork, and then wait for a clerk to run it into the back office. This office is literally behind a white unmarked door, which you can't see beyond. I personally find this somewhat jarring as they might have several intimate documents of yours etc. There are some generally disturbing practices that I have encountered here. One time when requesting a cashier's check, a manager protruded from the secretive back area to question me as to why I was withdrawing money from my account(s). As if that was any of her business. I explained politely that I was very perturbed by her line of questioning and that she should perhaps learn about tact and decorum, especially when dealing with the public. She grunted and returned to her liar, later reluctantly returning with my cashier's cheques. With all of this under consideration, I still find this location to be convenient as it's right next to a major postal hub. So in that respect I hope they don't shunt it, but it really wouldn't surprise me if they did.

Great service, very professional environment. They treat you very well and don't have to wait…read more Binod always remembers your name.

We've been customers of Frost Bank for some time. The staff is friendly. I am not the most tech…read moresavvy old man, but their website is easy to use for me and understand. Our line of credit is easy to access and they actually have decent customer service line which goes a long way with me.

Left chase for this MUCH MORE PERSONAL banking experience. It's wonderful to be able to know…read morepeople's names that take care of your money! Refreshing

The guy at the front is very rude and it's obvious he doesn't want to be there, (it's not the…read morecustomer's fault that you don't like your job) very over the top he thinks he's better than everyone, very annoying. He was also rude to another customer before us, the customer was talking and he just continued "yeah..." and basically ignoring him. I made an appointment with an Associate to open a new account, I don't know why he didn't let me talk to him.

The most horrible service ever ! They are very rude and don't care for the people that bank with…read morethem . I had an appointment they don't even want to help me with my problem! It's just an horrible bank . I was in line for a teller to with draw all my money to close my account i was in line for 20 minutes I decided to leave and just go to an other bank ! The tellers are very slow . It's ridiculous ! I would not go to this bank ! If you have an account with Bank of America i suggests close it and go to capital one .

Very useless and rude staff unwilling to provide simple basic service, maybe it's because they were…read moreclose to closing but save your time and go elsewhere

Very rude staff! I've been a co-tenant in the building with these chase employees for 14 months and…read morehave been nothing but courteous to them. Today, I asked them to notarize a simple form for my out of state bank in Virginia. They refused because I didn't have an account with chase. There is no state law preventing a notary from helping a non customer. This is very poor service. My wife will be cancelling her business account effective immediately! Learn how to treat people, especially your neighbors!