It took this branch until Wednesday night to clean the Baltimore Avenue sidewalk. The cleaning started at approximately 9P.The ATM walk way has not been cleared. Shame on you, Wells Fargo. read more

Leon who works here is the reason for a high score of 4 stars. He offers excellent customer service always helpful with a smile. The other teammates are better than the past years but still have a way to go. The lobby is generally clean and clutter free. This location downside? there's always something going on with the atm. Either it's rebooting or no money etc. today it's armed deposits or withdraw?? read more

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Very disappointing experience. We walked into the calm and serene lobby in Lansdowne and I was looking forward to a pleasant experience with my 93 year old mom. Mr Haywood yells across the room may I help you while still seated. I walked over with my mom and said she wanted to review some accounts. He immediately mumbles: " You could have done that on the phone." I sit my mom down and explain what we need. He begins researching the problem and telling us what to do in the future. Ok that sounds great. He explains he has to call someone to rectify the problem. While he is on hold, waiting for a representative he tells us he has. 2:30 appointment and let's hope he gets through before then. How rude! I just stare at him because by now I have found him to be too unprofessional to waste my energy responding. Well at about 2:35 he gets through to someone and they help him correct the problems with my mother's accounts. We are finished by 2:40pm. Never ever have I experienced a rude/ unprofessional employee at Wells Fargo. Mr Haywood acted as though he really didn't want to be bothered even though it's his job. Most bank representatives are kind and patient when dealing with seniors. Do better sir. read more

If I could, I would give this bank a minus 10. Wells Fargo tendencies towards older minority people seems suspect to me. My mom have been banking with Wells Fargo when they was CoreState. Unfortunately, her experience started last year June 2023 when we went into the branch on Baltimore pike, because my mom card was declining when we tried using it. On or around June 8, 2023 around 3pm we sat with a black mid age male. I told him what was going on. I gave him my mom bank card , and ID. He went on his computer, and said there is a block on her card. I asked why, he said let me check. The bank representative stated there's a hold on her card. I asked why? He stated, let me check. I had to enter my mom pin number into a key pad. The representative then said, do she have cashapp? I stated no. He stated that's why, it was unusual activity on her account. He began to ask questions: who live with her, do she know a person by the name Diamond. I answered my nephew, his daughter. The representative ask do they have access to her account, or card? No to both. The representative stated several cashapp attempts were made, they didn't go through so he don't have to file fraud because no lost was made. I stated, ok, as long as my mom is not out of her money. He went to the back, bought her out a new card because he said the card was compromised. I sat the card on his desk, slid the card towards him and asked could he destroy it. Fast forward to February 2024, I saw an entry on her bank statement for $12.95 reoccurring charge for AOL. I called AOL they told me to take it up with the bank. I went to this same branch and spoke to the same male representative. He looked at her account he asked questions about that entry along with 4 other entries. I didn't recognize 3 out of 5 reoccurring charges that have been coming off the card that was suppose to be closed out on June 8, 2023 because it was compromised. On February 2024, I found out that $1100+ was taken out of my mom account in cashapp transactions, along with reoccurring fees from the old compromised card the bank representative was suppose to close out on June 8th 2023. I found out from the bank manager that my mother compromised card was not closed out until Feb 2024. The bank representative dropped the ball. I was told that Wells Fargo liability policy is if you receive a lost they will only cover up to 60 days. My mother is out $1100 cashapp, over $2000 in reoccurring fees that was still allowed to come out of her account due to the negligence of Wells Fargo representative. When we were in the bank on June 8th 2023, if the bank representative would have done his job, my mother wouldn't be faced with that substantial amount of lost. I am working, and it is hard to keep up with this. But, I am going to fight to get my mom money back. The 60 liability policy wouldn't be an issue, if their representative would have filed a fraud case on June 8th, 2023. Wells fargo wouldn't treat there loyal , long-term customers like they are if my mom was a different race and gender. That's my belief. Accountability is what Wells Fargo should be showing to their negligent employee, not penalizing my 80 year old mom (disabled), who is the victim out of this. read more

I waited in line over 30 mins to make a desposit. There were two tellers , one guy was new and being shadowed. i believe his name was Tom , he was caught up in an unfortunate situation. After waiting 30 mins I was informed of a new policy. I asked when the policy was started . The branch manager rasheedah Hatchett became very argumentative and disrespectful . My tone did not change the entire time throughout our interaction. I never used foul language nor did I make any threats . she said she has the right to refuse me service ... she never gave me an explanation. then when I asked for one she said she was calling the cops on me . I waited for them to come due to I knew I did nothing wrong. The same tone I spoke to her with was the same tone I spoke to the police with . I was never charged with anything and nothing was done by the police. this was a complete misuse of power and judgement. she is unprofessional and disrespectful . Upon leaving I closed my account with wellsfargo that I have been a member since 2004 since they were Wachovia. this woman needs customer service training and wellsfargo I am questioning your judgement by employing someone like this . DO NOT go to this location. I don't know if she was having a bad day or what... they lost a customer due to her . read more

Writing a review of a bank on Yelp? Sure! I don't have much to write about Wells Fargo in Lansdowne. I've had a few loans with them. They serve me well. They all know my name when I go in. They always smile. They make me feel appreciated. Service is usually fast and they are usually patient. I've never had a problem there. Good banking and it's close to home. read more

Hello everyone!!!! I am writing this review to give a shout-out to one person only. Rasheedah Hatchett/Branch Manager/Assistant Vice President. This young woman deserves a lot of commendations. I had the pleasure of meeting this young lady yesterday, Monday, August 5th. When I arrived at this branch, I seated myself and waited for someone to assist me. I waited for only a few minutes, when Ms. Hatchett approached me and asked if I needed assistance. I said yes and she escorted me to a desk. She asked, "How may I assist you today", with a smile and I proceeded to explain to her my concern. Ms. Hatchett addressed my concern. It was related to my auto loan with this institution. She patiently called the proper department and patiently waited until whoever had her on hold was free. It was more than a few minutes, but Ms. Hatchett continued to wait patiently. She definitely has more patience than me. I asked could I ask her something else, since she was on hold and she said yes. I had another issue with feedback. I wanted to express positive feedback about a Wells Fargo employee and she said it would be better if I called because I couldn't email the correct department because I do not have a checking or savings with them, only a vehicle loan. I couldn't use the same user name and password that I use in my online banking for my vehicle loan to submit feedback. This I feel was simply odd and Wells Fargo has this business card that says Your feedback matters - Share your compliments and complaints so we can better serve you. Then it gives you a # 1-844-931-2273 - Call 1-844-WF1-CARE, or talk with a banker at any Wells Fargo banking location, visit us @wellsfargo.com/feedback or write to us- for addresses, go to wellsfargo.com/addresses. I called the 1-844 # and was placed on hold for a time period and I spoke to one person and then the first person put me on hold because I was not in the right department and then they transferred me to another person and they said they could not address my concerns because I wanted to commend someone at a branch and not the auto loan department so they could not assist me. They then said that I would have to call the executive offices because they no longer handle positive feedback. I was on hold for the third person for about five minutes. My phone was making funny beeping noises and then the connection was terminated. It amazes me that Wells Fargo had these options on a business card and when you utilize them, it cannot be accomplished. Talking to a banker is not going to go anywhere because they will just politely listen, try email only if you have a checking or savings account or the last option to write to Wells Fargo for addresses is a waste of time, because you can goggle and get the addresses. So I am impressed with Ms. Rasheedah Hatchett, not at all impressed with Wells Fargo! read more

This is the WORST BRANCH EVER! Their one and only ATM runs out of cash all the time, especially on weekends & holidays. It makes no sense why they can't manage their $$$ better. When I went inside to get cash, no one apologized for the inconvenience of the ATM being down, despite my noting it to the teller & Mgr. In addition, tellers seem to have zero urgency when they have a long line. This branch really needs to get it together! read more

Well Today I went in on 7/1/19. The Indian woman bank teller made me feel really uncomfortable for me to draw my money out, but not only that but she was arrogant as if I'm a kid doing a transaction. "Let me see your card" so I gave it to her. Let me see that one too. Well just ask for all of them at one time... I can't read minds!!!felt like she was trying to get the last word over everything...so I reacted arrogant cause of feeling annoyed. I came in that place with a positive vibe and ended up mad and confused. I'm very intuitive so she must thought I was young I'm 41 raising 4 kids and with an adult child. Then she says how much I said all of it of what I had in. She said "you want all of it out." Yesssss!!!!! It's the first of the month. My RENT over 1,000 and utilities needs to be paid!!! Plus it wasn't even my Wells Fargo account that needed to be withdrew!!! It was my disability card I came in there with. I'm never going back to that one again. I'll stick with the one that doesn't hate for you to take your money off the card and question you like it's hers. read more