José provided exceptional Customer Service. He explained how he was able to replace my card with…read moresame #'s (Thank You!). Then proceeded to help follow through with another transaction. At the end of my visit he asked if there was anything else he can help me with. I was very happy with my bank visit. Transaction went smooth & was in & out in 15 mins! So if you ever walk into this bank ask for Jose. Although the other tellers are just as kind & respectful :)

The staff at the Clovis Branch is World Class. However the customer experience issues with this CU…read moreis their reliance on 3rd party outside contractors for nearly all financial functions. Their website display and "general" function is one of the best in the industry. They enjoy a 4.0 5 Star customer rating compared to other local CU that are at 2.0 to 3.8. If this CU would hold their outside contractors to a higher standard of competence and service, they would be the Little leader in the industry.

Totally changed their online banking and it sucks!! My…read moredaughter's account, my money market account, and my 2 savings accounts ALL just merged together with my checking account. All my passwords changed and when I contacted Golden 1's live chat, I waited for an hour and a half before someone talked to me!! Told them to take my daughter's account OFF! The answer was, "there's the option to block it so you won't see it". WTF?? Told them "NO! IT NEEDS TO BE TAKEN OFF"!! So that's their new so called look that's going to make my banking easier!!! By merging my accounts (and my daughter's account that doesn't belong to me) together? When I logged in I saw my daughter's account balances and transactions, she didn't even get a notification that someone had just accessed her account. GOLDEN 1 YOU FUCKED-UP!! I'LL BE CHANGING BANKS!!

Horrific lines, terrible incompetence. I do Not recommend. I checked my online accounts to find my…read moreCertificate of Deposit had disappeared. They had placed it in another account! Then they told me that it was my job to see if it was back in my account. Btw, it's still not showing up in my account.

What a joke. I have spent most of this morning trying to get a live person for possible credit card…read morefraud and all you get is an automated system that doesn't understand. No problem, call the nearest branch, which is over an hour away from me and there is no answer. I have a ton of airline miles to use and then this card is cancelled.

The understaffing is not the issue with the employees or the bank in Madera itself. This is an…read moreissue all over every Bank of America as they don't care about you as a customer and can save money understaffing locations. Forcing you to use their online banking systems and saving money on wages and payroll taxes and insurance. This is Bank of America corporate that is telling you we don't care if you wait in line one hour because your time doesn't mean anything and we don't value you. If you are unhappy with the bank take all your money to a bank that wants it and cares about customer service.

Opened an account Feb 2026, they gave me a debit card which has never worked in the ATM's nor by…read moreusing the account number on the card. This is the worst of the worst credit unions. Tried 4 times to resolve the problem and called, forget it, none of them listen when spoken too. Then they try and spin it back saying the chip is damaged. Funny, I never used the chip side, I was trying to pay bills on line. Obviously, the 2 reps had hearing problems and are dumb as dirt. Sending a letter out to CEO corporate I am done with bad companies and incapable people to their job correctly, sad with so many needing a jobs, many would do a better job than these reps.

Well, after 120+ days, I found out that they took away my temporary credit and now I'm back on the…read morehook for the unauthorized charge balance. I didn't even get a card, evidence, or anything to notify me that my claim was denied again. In the end, I just ended up closing my account and taking the temporary hit on my credit score for closing my credit card with them because I would rather do that than bank with these CROOKS. I would highly recommend any current members to look into another institution because, despite their slogan, "Where you're worth more," these neanderthals do not appear to have your best interests at heart. I wouldn't be surprised if we saw them in the news being involved in shady scandals. They even deactivated my Zelle because "it can't be used to send or receive money." when that is literally what it is intended for.

A charge that was not mine and this bank closed my card. Then I ask to have it rushed to me but it…read morewas not and now a week later I am still waiting on debit card and my account is overdrawn because I cannot put money in bank as I am working during business hours and atm is only way for me to deposit. Incompetent and they are unwilling to accommodate.

I really enjoyed the help and assistance I received at the beach on Herndon and Fowler in Clovis…read more Their customer service was way better than the help at the branch on Shaw and Fowler.

Great staff. Very friendly, helpful & professional. Great experience from a small town big business…read morebank.

From the owner: Community West Bank has full-service Banking Centers across Greater Sacramento in the north,…read morethroughout the San Joaquin Valley and extending west along the Central Coast.