Called for service. Lousey service. Tried to dispute a charge. Took 15 min and no helpread more

Don't really have much to add... they open the lobby at 10am even though when you look them up it…read moresays 9am. Besides that it's a hit and miss, they do always seem to have people waiting.

José provided exceptional Customer Service. He explained how he was able to replace my card with…read moresame #'s (Thank You!). Then proceeded to help follow through with another transaction. At the end of my visit he asked if there was anything else he can help me with. I was very happy with my bank visit. Transaction went smooth & was in & out in 15 mins! So if you ever walk into this bank ask for Jose. Although the other tellers are just as kind & respectful :)

I have been a member of PSCU since 2006. The staff is amazing and customer service focused for all…read moreyour banking needs. Megan has advised me on many financial matters. Ashley & Gina are the most valuable subject matter experts I have encountered in my financial endeavors. They always greet with a smile and personal interest to all the members. I highly recommend PSCU for your financial services. PSCU is a great asset to the financial industry and community.

Totally changed their online banking and it sucks!! My…read moredaughter's account, my money market account, and my 2 savings accounts ALL just merged together with my checking account. All my passwords changed and when I contacted Golden 1's live chat, I waited for an hour and a half before someone talked to me!! Told them to take my daughter's account OFF! The answer was, "there's the option to block it so you won't see it". WTF?? Told them "NO! IT NEEDS TO BE TAKEN OFF"!! So that's their new so called look that's going to make my banking easier!!! By merging my accounts (and my daughter's account that doesn't belong to me) together? When I logged in I saw my daughter's account balances and transactions, she didn't even get a notification that someone had just accessed her account. GOLDEN 1 YOU FUCKED-UP!! I'LL BE CHANGING BANKS!!

Horrific lines, terrible incompetence. I do Not recommend. I checked my online accounts to find my…read moreCertificate of Deposit had disappeared. They had placed it in another account! Then they told me that it was my job to see if it was back in my account. Btw, it's still not showing up in my account.

Opened an account Feb 2026, they gave me a debit card which has never worked in the ATM's nor by…read moreusing the account number on the card. This is the worst of the worst credit unions. Tried 4 times to resolve the problem and called, forget it, none of them listen when spoken too. Then they try and spin it back saying the chip is damaged. Funny, I never used the chip side, I was trying to pay bills on line. Obviously, the 2 reps had hearing problems and are dumb as dirt. Sending a letter out to CEO corporate I am done with bad companies and incapable people to their job correctly, sad with so many needing a jobs, many would do a better job than these reps.

Well, after 120+ days, I found out that they took away my temporary credit and now I'm back on the…read morehook for the unauthorized charge balance. I didn't even get a card, evidence, or anything to notify me that my claim was denied again. In the end, I just ended up closing my account and taking the temporary hit on my credit score for closing my credit card with them because I would rather do that than bank with these CROOKS. I would highly recommend any current members to look into another institution because, despite their slogan, "Where you're worth more," these neanderthals do not appear to have your best interests at heart. I wouldn't be surprised if we saw them in the news being involved in shady scandals. They even deactivated my Zelle because "it can't be used to send or receive money." when that is literally what it is intended for.

The staff that works here is simply amazing. The two women behind the counter always go above and…read morebeyond to provide the best customer service. They are friendly and professional. I look forward to seeing them every time I have to head over to the bank!

worst bank ever hands down. closes at 5 on weekdays, closed on weekends, customer service over the…read morephone ends at 5. No internet banking. Walk down the street and you'll find a union bank

From the owner: Founded in 1987, United Security Bank is a state-chartered independent community bank headquartered…read morein Fresno, California, and is the wholly-owned subsidiary of United Security Bancshares (NASDAQ; UBFO). The Bank operates thirteen branches, three loan centers, and several ATMs and ITMs in Fresno, Madera, Kern, and Santa Clara Counties. And employs more than 100 people. United Security Bank was established by local business people to provide banking services to businesses, professionals and individuals within the Central San Joaquin Valley. The Bank offers an array of loan and deposit products designed for individuals and small to medium sized businesses. In addition to commercial, real estate, and consumer loans, the Bank offers a wide assortment of complementary services for its customers. As a local independent bank, United Security believes strongly in the principles of community banking - prompt response and superior customer service. Our staff is comprised of talented professional bankers who understand and appreciate the challenges facing businesses in the local community. Expertise in commercial real estate and construction lending, as well as small business financing, enables United Security Bank to provide quality service not commonly available. Our independent community bank structure allows us to respond quickly and provide consistent quality service to our customers.

Great bank. Great service. But be prepared TO WAIT. Not as long as you would on Shaw but still…read more Always only 2 tellers open but 5 people sitting in offices that cant help. Happens quite often.

The level of service I received from Jose Archan on my visit yesterday deserves high praise. I went…read morein to open an account, not a big deal but what was a big deal was how welcoming Jose was. The whole time he was conducting his business, he made great conversation that made the opening of the account seamless. Five Starz well deserved!