Great customer service in branch! Danielle branch manager goes above and beyond to help!read more

walked right in, was able to get a new card and was greeted with friendly and attentive staffread more

I've been a member at Viriva Credit union for over 25 years. American Heritage took over a year ago…read moreor so. I couldn't be happier. The staff is just as accommodating and always friendly and always go above and beyond at the Horsham branch.

I have been a member of American Heritage Federal Credit Union since 2009. For the few times that I…read moredid have issues (check card was compromised, ATM transaction incorrectly posted), they were resolved quickly and professionally. The staff is friendly and knowledgeable. Excellent customer service every time I've had to call. Online banking services are easy to use. Mobile app is great too. Although I will miss the convenience of the branch that is located in one of my company's buildings, I do look forward to visiting the new Maple Avenue branch soon.

Leaving this complaint here since they make it so difficult to get in touch with the branch…read moremanager. Tried making a simple withdraw from my business checking (I'm a 10+ year business customer with millions of dollars of transactions through this bank) at the drive-thru Friday, Feb 21, and it took almost 15 minutes of fumbling from the woman at the window to get my cash. With a big smile, I managed to ask "why did this transaction take so long?" and she mumbled..."uh, cuz your debit card expired" (it did not, it's still valid. She can't read.) I then pointed out that my debit card has nothing to do with a cash withdraw from my business account for which I had filled out a slip. Then she said "uh, cuz it was a large sum of money and my manager had to override it". Really? $2000 on a FRIDAY, from a BUSINESS account is a "large sum"? (The window limit is $5K by the way) Absolute nonsense, and unfortunately, this is becoming a hiring trend I'm seeing from TD Bank across several branch locations. I applaud people who learn English as a second language, and master it. But if you struggle so badly to speak that everyone has to ask you to repeat yourself constantly, you're not ready to serve the public yet. Simple as that. It also helps if you understand numbers, and which month we happen to be in currently. I'm considering moving to another bank. I think the $3billion money-laundering suit TD Bank went through recently has damaged them from an operations perspective as well. It's sad because I used to love this bank.

Go there frequently and they are so friendly and helpful. Never thought to write a review but all…read morethese one star ones came up when on Yelp which I find hard to imagine. Just want to say most happy people do not write reviews - I just did today because what I saw written was simply unfair to the workers there. I own a business and trust me, the customer is NOT always right. If someone comes in with an attitude, it would try the patience of JOB, but I see them handle the more challenging customers in a professional manner.

For those interested in finding a bank who actually cares about your banking experience, go to…read moretrumark. I have never been to a bank where the staff is so honest, transparent, friendly and flexible as they are. I came to this branch with my aunt and observed how friendly the staff is. I am not a customer yet, but I will in the upcoming future! They have very competitive interest rates for loans especially mortgage loans.

I like the people there, but their Corp processing for lost or stolen debit cards is horrible. I…read morewas told 7 to 14 days for a stolen Debit card? Who makes customers wait that long these days for a stolen or lost card? I had my wallet stolen and I got all my credit cards within 2 business days of reporting it except these nitwits. Then, when I decided to go get the card in person after waiting a few days painfully, they said the system was down and couldn't activate the new card I received at the branch! Hours later, I call them and the system is still down. Are you kidding me? A Bank, or CU Down for more than a few minutes? I told them if I didn't have it up by end of day I'd escalate. This is my escalation. Maybe one day they will learn to get it right!

Great Neighborhood Bank. I enjoy going in because everyone knows my name. Its good to have that…read morekind of connection with your bank.

The employees at this bank were friendly and helpful from the first moment we walked in the door…read more We were immediately helped and everyone was friendly. Would recommend.

Bank of America in Willow Grove, or technically Horsham, always has excellent customer service…read more Each interaction with all staff members has always been pleasant. A staff member who I believe is the manager ( mid-aged bald guy) always greets customers with a smile upon entry. I met with another staff member to open my first credit card and he was extremely helpful and nice. Unfortunately, I can't recall his name. It might have started with a D and I think he may have been Asian? Their drive thru ATM is very convenient. I almost never go inside. The ATM occasionally will be out of order but not too frequent. The website is easy to navigate and comes with a lot of neat features like the track your spending tools. The website and app also make transferring money quick and easy. My only complaints are the annual/ monthly bank fees. Many other banks either have cheaper fees, or none at all.

None of Citizens Bank employees in grocery stores are polite. NOBODY ever says "thank you". I have…read moregiven them plenty of opportunities, said, "You're welcome" to which I got "Have a nice day." I've complained to branch managers and even Charles Barby, the regional manager. Barby said, "Thanks for bringing this to my attention." And nothing was ever done about it. I have never dealt with so many ignorant people! I have taken all my money and gone to PNC BANK. So far they are really nice people. PNC BANK can't do enough for their customers, and even people who aren't their customers. Before I was their customer, I walked into a PNC to get change and they gave it to me with a smile - and a "thank you"!

One star just because they open but I tell you is the worse location I have visit this tellers…read morealways sound like they don't want to do the extra for there customer's I don't feel like this tellers don't care about my business there.I am taking my account and business to another citizen's back.Even in the ghetto they are more pleasant and try to help with no breathing like I am bordering them.

I'm a client of the business commercial real estate group. Rory is my contact. He is great, and…read moreeven gets in a good joke every once in a while.