I really like the wells Fargo Bank system. I have been served only in this Bank in the USA for a…read morelong time. I ended up in Ogden for work. I needed to open an account for my LLC immediately. I was very worried because my English is not very good. I came to this office. The employee of this office, Stefanie Godinez, explained everything to me very well. I knew right away. This is a very professional employee. Thank you very much!

If you want to be lied to, cheated, treated like a number, disrespected, hated, and leave pulling…read moreyour hair out, then Wells Fargo is your kind of bank. I wouldn't bank with Wells Fargo if they were giving away free hundred dollar bills. The rude, nasty customer service agents are the worst in any industry or business I have dealt with.

The atm shorted me $120. It was after the branch closed so I called customer service to get help…read more Customer service informed me I need to go back to the branch to get my money during business hours. I do not have an account with bank of utah and customer service knew that. After taking off work early and driving to the branch they could not do anything for me. Very negative customer experience.

I just recently closed on a home in the Sugarhouse area. I've used Bank of Utah since I was a…read moreteenager (many years ago). I never thought I'd buy a home, but when I approached several lenders I saw that the interest rates were low and I could actually afford a small home. That being said, NO lenders could beat Bank of Utah. I tried credit unions and other companies but Bank of Utah still came on top. The best part was that were able to offer a conventional mortgage while others only offered FHA. Mike Medsker was my agent and though he works in Ogden he came over to meet me in a Salt Lake branch. Not even the Salt Lake offices with other lenders were willing to make the effort to see me. All my calls were returned, and emails were responded within a day, (usually hours). At closing I was worried I'd be hit with a surprise fee but it actually cost roughly $400 less than what I was quoted. Could not be happier and will continue to bank with Bank of Utah.

Ben is one of those rare individuals that approaches his business with thoughtfulness and love. He…read moregenuinely cares and tries to help people get into nice homes. He is also great to speak with and extremely positive! Ben helped us in getting a loan on a home in Utah. The deal eventually fell through because of a problem with the house. Our loan, however, was ready to go and we had a competitive interest rate. Once we find our dream home, I'll reach out to Ben again! Thank you Ben for you kindness and help. Diana and I really appreciate you:)

Ben was recommended by our realtor and I'm so glad we went with his service. Our experience was…read moregreat because: (1) Ben was there for us and super responsive throughout the process, from showing up to look at multiple houses with us to calling sellers agents to advocate for us to taking care of all the mortgage paperwork and being patient to explain the details to this newbie. And he had all the processes and paperwork set up efficiently and digitally so there weren't any hitches. (2) Being a first-time homebuyer made me feel very vulnerable generally, so I especially appreciated feeling like I could rely on Ben -- that he was honest and capable and would know what to do when and lead us through the process and get things done the right way the first time and for our benefit. (3) Trust was rewarded when everything went well with the loan. We got what other people tell us is a great interest rate and impressively low closing costs, and that despite there being some atypical aspects to our situation. And it all got done in just 18 days from offer to settlement. I'm very pleased and thankful.

These people are idiots. I wanted a simple checking account and the manager opened a line of credit…read morein my name without my permission. I specifically said I did not need another credit card. They opened one anyway. I would suggest finding a bank with honest people.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Shae provided an absolutely phenomenal experience. She was incredibly friendly, easy to approach,…read moreand demonstrated outstanding professionalism throughout the entire interaction. Her social skills are exceptional, and she made everything feel comfortable, seamless, and even fun. Shae was not only knowledgeable, but also genuinely helpful.. taking the time to ensure I understood everything and felt confident moving forward. Her positive energy and kind spirit truly stood out and made my day better. I'm so grateful for her patience, especially with my jokes and lively personality--she handled everything with grace and genuine kindness. I would 10/10 recommend both Shae and the role she's in. She is a true asset and an amazing human!

Don't apply for a credit card because even when you send them full pay check stubs they still…read more"can't" see them it's pathetic and even though they claim they only need two paycheck stubs for applying for a credit card they still won't work with you it's pathetic.

I had been with America First for 35 years and have been happy. I called them today and spoke with…read moreTyler - what a great customer service rep - very easy to talk to and handle my process quick and easy / haven't next steps all while being very friendly - 5 stars for Tyler!

Quite a number of years ago I opened an account with America First. In the beginning they seemed to…read morebe so much nicer in the branches than other plaes I had done business, financially. I have continued to do business with them of and on for 20 + years, however things began to change in the past 5-10 years. Employees were not as friendly or helpful. I thought Mountain America was the the big, ugly orgor of Utah, but now America First is ranking close. They make mistakes with no genuine apology. It is weird but when customers make mistakes they see that we pay for it financially, but when they make a mistake there is no recourse. Recently I made a payment on a loan, then I get an email saying they are missing my payment. However, I made my payment at the drive up window, and I had told my son I had done that over the phone just after I paid it. But it is very difficult to prove because they hold all the information. While I should have kept the receipt, it got lost and now I have NO PROOF. Could the employee have misplaced it or taken it, I don't know, but I know I payed it and the proof is up to me. I will somehow prove it, but meanwhile I am looking for a new financial institution. Have you found one that is truly there to serve their customers and support them? if so I want to know about it. I know financial institutions are not what they were 20-30 years ago, but it would be nice to find one that still cares about their customers.

Had a great experience, as soon as my sister and I walked in Brandon, and Juliet I think that's her…read morename, the two front tellers were so welcoming and very friendly, outgoing and funny. This is how i want to be welcomed to a bank, i felt like i should be there and that it was safe and comfortable. They made us feel welcomed hands down, right away saying hi, asking us if we needed anything; and welcoming us. I forgot my mask and I asked if they had any and she was like yes of course here you go, and I felt happy knowing that they had mask for their customers. We both were waiting for a customer service agent to come take us, and I had Janet, she was amazing, very friendly, understanding, she explained everything to me and on things worked and told me some things on how to better myself. She definitely made me feel safe and loved. She was asking me how i was doing, where I was from, i was asking her questions, we had a great conversation like we were family or something and that right there made me love this bank and branch so much more, I will definitely be back and will definitely be coming to Janet, anytime i need help or advice. She even told me she will always be their to assist me and help me with anything that she can. This branch is so clean, beautiful and whoever designed it was amazing, it's laid out very nicely and with detail, I really enjoyed my visit and i can not wait to come again. Thank you all for everything, and for making our visit a memorable event. To thank branch manager, thank you for Janet, she was outstanding and because of her i will be a member for life.

Terrible customer service. Constant issues with online banking and apps not working. Most…read morerecently forced all accounts into one access... work, personal, kids... no opt in or out... Special ordered silver dollars for grandkids... checked back after a month of waiting - no record, missed gifting them for graduation... Look for another CU.

I don't bank here, but I've visited several times with family and the staff is always friendly and…read morehelpful! They have notaries on staff, and will notarize documents for free for members! Depositing checks is always a quick process, and they have bowls of dum-dums at the desks. I snagged one because hey, they're the perfect size treat.

They changed their name to "Ascent Credit Union" because they are absolutely terrible and they're…read moretrying to hide that fact. Next week they'll have a new name! Their app and website is so unbelievably awful they're actively trying to make it difficult to pay bills so they can hit you with late fees. That's their MO. Do NOT bank or deal with these people. I would call them a pile of s#it but manure actually serves a purpose. They are a predatory lender, they are a pay-day loan office wrapped up as a credit union. Want to pay extra principle amount? No...sir your payments go towards interest. I cant stress enough don't deal with these people. Unless you love the answer of "I don't know" and "I'm not sure" and "please hold" You'll love this pay-day loan center.

I love this specific Bank of America location because everyone is super friendly and knowledgeable…read more They are willing to help you if you have any banking questions. I want to give a special shout out to Yaneth and Arturo!

Customer service could be a lot better. I will drive out of my way from now on and not go to the…read morebranch that's four minutes away from my house. I will go to the Brigham location or the Layton location. I go in there with some quarters and they will not take them because they are not rolled. I find that to be very very lazy. I got told by the other branches that they can do it they just choose not to do it if they are lazy about it so for that reason, I am not coming to this bank again.

Make sure you ask how much everything is going to cost down to the penny. Was told ordering checks…read morewould be about $20. They charged me $101 for 3 boxes of checks. The teller was not clear at all on a total cost for this. Unprofessional and maybe more training should be given so that one is not shocked when they see this charge coming out of their bank account.