First they are always friendly and helpful whenever I go there. This has been my bank for close to…read more12 years and it dosent take anywhere that long for them to get to know you. The tellers are quick and professional and the account folks are awesome. typical small bank atmosphere totally awesome. Last time I was there and the teller Klarisa was very helpful when i had some issues with my account. They took care of my issues quick and easy cant ask for more.

Bad business practice by Citizens State Bank Onalaska. I am a senior citizen who is a custodian for…read moremy kid's account there. I am paranoid about going out during the pandemic. They charged me a service fee for not getting to the bank in time to take care of my kid's account. When I asked the manager to waive the fee, she was disdainful and inflexible. It wasn't even all my fault; they could have called to warn me about the penalty. I wasn't clear on the ramification or the date for action. In sum, it's not all about the money, it's not all about the rule. It would just be a decent thing to do to show a little kindness, caring, help or courtesy. She has none in her. Not sure if she's just a bad apple, or a fair representation of the bank.

I've been with AFCU for almost 30 years now. While service has somewhat declined, overall, it's…read morebeen a good experience. I have a credit card through them, have had five vehicle loans (one currently), and three home loans with them. Every time, they've been great. During one very dark period of my life, they were able to work with me to adjust monthly payments on a loan that best suited my financial situation (that was Dave...I'm not sure if he's still there, but my God, he was the best!). However, I currently find their customer service condescending. I know they're all younger than me now, but I don't need to be spoken to like a child. I also don't like the lack of urgency and the lack of doing all they can for the customer. Many of those I speak to seem lazy and uncaring. I truly hope they can train this new group of employees to behave and respond to customer needs like their previous generation. Maybe it will come with time. I've considered leaving because of the current culture but it's been such a good experience through the long haul that I'll probably continue with them.

After going to three other banks to open a trust account, Scott at Altra was able to help us! He…read morewas friendly, considerate, and extremely efficient. He explained the process to us in detail and answered all our questions.

My banking is done in the cities, where when I called to pick up a cashiers check, was told I'd…read morehave to request it in person. I went to Altra where a few weeks ago I opened an account with $10. I explained to the rep my situation and I was hoping to write out a personal check for their cashiers check? No surprise, they couldn't do it. A gal came out of an office to tell the rep to find me a shared branch. As he was searching we discussed my account. He informed me my bank was a shared branch w GECU, I would be able to obtain a check there! His co-worker said she thought I could write out a personal check for a house closing. I didn't want to risk it, I'd rather get a cashiers check as I was instructed. But THANKS Altra for the team effort in getting me what I needed and in such a timely fashion. Much Appreciated!

I've asked Altra to put my past due payment on the end of my loan. They denied me. Years of service…read moreand nothing out of their pocket, but they don't care about our struggles. I don't make enough money and just a number to them.

I've only been to this branch, located in a Festival Foods Store, once, but I wanted to give them…read morecredit for 5-Star Customer Service. Here's the story...I ran in their door about a minute before they were closing on a Saturday because my ATM Card wasn't working. The Teller was extremely nice and helped me fix the problem. As we were chatting, my recent move came up and we realized that my new address wasn't in their system, so he fixed that too. I had use the ATM outside the bank to reset my password, but I could not see the screen well enough to complete the process, so I waved at the Manager who came out and cheerfully helped me. At this point it was at least 30 minutes past closing time and they still treated me like a valued customer. Unfortunately, I have forgotten their names, but I will never forget their kindness and patience!

I've had quite a few issues with this bank mostly stemming from their database and it's inability…read moreto give real time, up-to-date, accurate accounting of transactions. Mobile banking in particular. This, I've found to be significantly difference from other banks such as Wells Fargo or Coulee Bank. You get used to it and things usually sort themselves out within a few days. So you live with it. But when you find yourself in "panicked" situations where there's appears to be chunks of money missing from your account it's a bit nerve-wracking. Only to be made worse when you call for an explanation and your local branch tells you "you can't count... but they'll be happy to teach you how..." Yea the condescending nature of such remarks while the mobile banking has failed to account for chunks of your money is enough to stress a person out. Any way after doing my own research on my laptop I discovered that the bank holds certain portions of check deposits for a certain time period. I called back to advise them of this and they told me "I'm glad you found your money." Yea, me too! Except I don't work for US Bank and it would've been nice to get some sort of customer service where this was simply explained to me instead of being told how stupid I was. But I guess the point is that they didn't know know where my money was at the time so you can't advise a customer of what you don't know ‍

The tellers are not pleasant. I have been going there for ten years, and there is no courtesy, no…read morefriendliness. They are stuffing their mouths with food (Copeland), while I'm waiting in line. Just an unpleasant experience. So when it's my turn, the dark-haired teller has her mouth full (a lot).... Really? Unprofessional. I'm paying on a credit card; why do I need to state my dob?! I give her the card! A new policy?!

I have tried to find out why this bank wants to alienate itself from its older cliental. For years…read moreI have done almost all my banking and getting my account information through their automated phone system. In the last 4-5 years this bank's IT team has made this banking system impossible to use. I have a line of credit that if I used it, I would use the automated phone service to pay it back. Over the last few years the IT department made it so that you can not do this anymore. The first change in the automated system took out the interest which was due on your overdraft amount. So you had to be on hold until someone got all your info, told you that amount and made the transaction. Then the IT department would not allow you to completely pay down the overdraft owed without a customer service rep completing the transaction. After you are on hold, go through giving all your account info so they can get in to your account. Now there is no option to transfer any money within your own account to pay anything on your overdraft. So once again, you get put on hold, then the customer service person would put you on hold again so you can get a person qualified to do this transaction. I have brought this to the attention of 3 different branch managers and a customer service manager on the phone. Here is the lip service I got each time. QUOTE I, the person I told this to will forward this to the proper people to get back to you to try and make your banking experience better. This update was to come from their IT department. 3 years later and no response, not even an acknowledgement that they care and I tell the customer service person I have had it being on the phone for 25 minutes to do a 1 minute transaction. A customer service manager calls me back yelling at me about respect and to take whatever business at ALTRA I have and get out. LEAVE! where does he get off looking for respect when this bank could care less about its senior citizen bankers who have brought on ongoing problem to their attention. This fool does not have a clue of what his automatic banking system does and does not do anymore. If you want respect then show some to your customers especially your senior citizens and see why the complaint was made in the first place. For those thinking online, well my account was purged twice so I do not bank online and now forced to get a paper statement at $3.00/month fee. A way to charge another fee. Bottom line is don't banks want to collect money as easily as possible or do they want to continue to make it more and more inconvenient for the customers who rely on the automated phone service to pay them back. Glad to see that this customer service manager researched this before he told me to get lost and take my business with me.