It's been more than 20 years now that I've been a Citibank customer, and most of my complaints with…read morethem are issues with corporate policy, but this bank location has a few problems that are unique to this location. Starting with the positive sides: this is a outpost of a global financial institution, and as such, has the services you would expect to be available at a large institution. They mostly can handle fairly complex transactions and/or requirements *eventually*, but finding the right combination of people and offerings can be tortuous. The people at this branch don't appear to have more than marginal knowledge of what their employer can do, and anything complicated will require spending time with their global help desk to get the final say. They can do international banking, and wire services - at a price. On the negative side: do *not* even consider any of their added cost business services such as payroll. We tried their payroll service, which was ok while it was in-house, but has since passed through three outsourced providers of varying levels of competence, and it cost us almost a year of cleaning up issues with tax filings, penalties, and late payments to get everything back to normal. Access to back data from the various players is almost impossible to get, and expensive if you can get it at all. Another issue is that *everything* has fees attached for business accounts, even stuff with *incoming* transactions. Wire transfers have a substantial fee imposed, which makes it not very cost effective to use -- I mean, they can see that we have the money, just do it and don't charge a percentage to securely transfer cash to places. The nickel and dime thing is pervasive; sometimes the branch can override some of the fees, but they add up fast. The people do try to be helpful, but they can't do much about general policies. Their small business guy hates the sight of us because it invariably means that Citi has screwed something up and it's going to take a fair amount of work to sort it. Overall, they get a C for effort -- the people really do try, and it's the closest global bank office to us that can handle what we need to do, but if you need someone whose employees will work for you, this is probably not the place.

Thank goodness I don't bank at Citi...you may ask 'how can you provide a review then??' Well, let…read moreme tell you how I've been introduced to the inefficient, poor customer service here. A parent (unfortunately) banks at Citi so I've been roped into dealing with this sorry excuse for a bank. You have to make an appointment for almost any transaction. When you make an appointment you may have to wait anyway. They tell you they will call to follow up and never do. They have limited staff so be prepared to wait. Perhaps I am spoiled because I bank at another institution and I can easily walk in and accomplish what I need to do with friendly, courteous service. I am biding my time till when I am able to pull all funds from Citi. Stay away...

If you are thinking of applying for a job with their company, don't. they made an offer to me for a…read morejob I didn't even apply for and then pulled the offer without a clear explanation. I have reached out to them multiple times and they won't return my calls or emails. So save yourself the trouble and don't even bother with them.

I just signed up with his bank today and I opened a brand new checking account. I found out about…read morethis bank in sort of an unusual way. While walking down P street in the city I noticed their ATM and I though hmmm I've never heard o such a bank. I had already known that so needed to open a new account and the sight of this ATM put my thoughts into action. A couple of days later, I came back to the same location of where the ATM however I soon discovered that there is no branch there. So I looked the place up online and found out yet again, there's really no branches anywhere, except for one! I thought to myself- This is perfect! I called first before I came to ye branch in Tyson's Corner. Get this- the person who I spoke with is the same person who is helping me setup the account some three hours later. Over never experienced that kind of service at any bank in my entire life. I have a good feeling that things will go well with my new account!

So this branch is located inside of the Giant at the Fox Mill shopping center. There is teller…read moreservice available the staff seems quite friendly as I couldn't help overhear the conversation between an older gentleman and the teller as the man talked about he uses the old fashioned methods of banking. Side note I couldn't help but chuckle because up until a few years ago my dad wouldn't use an ATM card. The ATM is next to the teller window the great thing i do love about PNC in general is that you can get smaller bills from the ATM you can withdraw in multiples of $1 which comes in handy because when you go to places where you need smaller bills to tip it's easier thank asking to break a $20. Granted the branch is small it's nice to have the convenience to do your grocery shopping and banking in one stop.

This local bank has excellent service, especially to small businesses…read more Sidra, at the Tysons corner branch has gone beyond to give the best service considering the recent COVID restrictions. For managers, Sheldon Turner in Reston, has gone the extra mile to help small businesses.

After years of using big banks and feeling like a number, I decided to look for a bank that…read moreprovided better customer service and more personal attention, as well as competitive rates and good banking options. I found exactly what I was looking for in John Marshall Bank. Everyone on the team knows who you are - which makes walking in the door to my local branch a great experience. The people at John Marshall Bank take time to learn about you as a person as well as your business interests. You know that your short term and long term needs (personal and professional) are on their minds. In addition to the personalized customer support and friendly atmosphere, I also have been very pleased with the advances they have made in their digital services. At their heart, they are a community bank that is committed to the local region. But they know that in today's world, our personal and business interests extend well beyond Northern Virginia. They continue to make advances, which is a great sign for the future. Over the last few years I have steadily expanded my accounts at John Marshall Bank. As my business interests have expanded, I know I have a reliable partner that can help me along the way. I highly recommend John Marshall Bank. Step into a branch and open an account. It is a relationship worth starting.

The best bank i have been with. I have businesses and use many banks but I find that M&T is the…read morebest. The service fee is low or nothing, the manager and the staffs are very attentive. The only down side is that they don't have the branches in some cities otherwise they will be the only bank that I will use. AAA+

I'm a 30 year customer of Bank of America. In the past year, and as recently as this week, the…read morebank has infuriated me with their fraud protection practices. My husband and I have a joint account, nonetheless, I'm the CFO of the family - I pay the bills, hire contractors, manage our money.... Lately when I've written checks to contractors, the fraud dept reaches out to my husband asking if it's okay to process the check. This is unacceptable! I wrote the check. I should be asked if the check is valid. BTW when he writes a check or makes a large purchase, they don't call me to validate the transaction. If it continues I will terminate our accounts at BofA and move our money elsewhere.

There is no drive up teller, and despite multiple bankers walking around or sitting and doing…read morenothing there is typically one teller dealing with a line of 10 people, moving at a pace of 5minutes per person. Id rather have all my teeth pulled without anesthesia than deal with this branch. This is a damn joke.

I've had my fair share of the "too big to fail" bank accounts in the past. Never again…read more I had been searching for a bank that wouldn't charge me fees, would always greet me with a smile, offer a lollipop to my kid. It just seemed like they didn't exist. Then I met Tom, and he introduced me to this awesome super-bank. This has got to be the best-kept secret in the entire DC area. Not only does this bank do what the others do better (no fees whatsoever, great customer service, free check card), they gave me a check scanner for free. When I have an issue, I call the Vice President on his mobile phone. The VICE PRESIDENT. Wow. Just do yourself a huge favor and close your nickel-and-dimed account at Bank of Steal My Money and open an account with MainStreet. And no, they didn't pay me to write this!

Mainstreet Bank is a small hometown bank. They always greet you with a smile and are very…read morepersonable. They don't charge the fees that the big banks do. I've never felt like I was important at a bank. They have numerous locations and are opening a new one in Leesburg. Their debit cards are usable at all ATMs and most with no fee. Ever get tired of listening to a computer? Everything is personal here... Melissa Prevatte is the Relationship Manager, AVP, and she is the best. She always goes out of her way to keep the clients happy. Highly recommended! I also moved my business account here. Now, I'm able to use credit card processing at a fraction of the cost the major credit cards charge. Well worth trying it. 5 stars!!!!

I use this location solely for their exterior ATM. It's quick and easy to pull up,…read moredeposit/withdrawal funds and be on my way. It's located in a busy shopping center and it can be near impossible to find parking around the lunch hour, so plan accordingly! I've never had any issues with this ATM and always feel safe when using it in the evenings because it's in a well lit, and populated area.

Been a customer of Navy Federal for 40+ years. Several years ago went to Navy Federal with a check…read morefrom my insurance company for wind damge for about $8k, made out to me and Navy Federal as I had a mortgage with them. Wanted to deposit the check in Navy Federal to pay down the mortgage. Navy Federal would not deposit the check until I filled out forms, and provided evidence that the repairs would be done. I never missed a payment in over 2 decades. My balance was $15k. If they would have cashed the check it would be about $7k, or about 3% for a house would appraise at $300k. Taked to several representatives. No common sense or consideration. Paid the mortgage off. Got the letter. Sent it and the check back to the insurer and got money sent only to me. Should have quit then. Recently went to Reston branch to get cash from savings. Always before the teller counts the money in front of you. Not this time. Just got handed the bills. Put it in my pocket. Took it out at home. Was $20 short. Called, initially told they would credit my account. But shortly thereafter was called and told their camera system showed I got the full amount. Later, when closing our 3 accounts. Learned the the camera is over the tellers desk. It couldn't have verified the amount as i was handed a stack of bills. Turns out they have a mechanical bill counting system that they consider infallible. You're supposed to trust them 100% while their trust in you is zero, even after 40+ years.

Omg sat waiting for one customer service rep, who is too busy talking to another customer. This is…read moreat the branch in Coral Springs 1470 Coral Ridge Dr. waited for over 50 minutes. All they kept talking about is I should've made an appointment all I needed to do is have something notarized the worst I've ever dealt with.

They gave me non American money in quarter roll…read more Do not come here for rolls They do not investigate either when people give them useless money (not used as currency anywhere in the world) I'd def change banks or go to a different location if you are getting money rolls. The money given to me was considered worth 0.00000014 of a penny lmao

I've been with this bank for 20 something years and I have multiple accounts including a business…read moreaccount. My bank card was stolen out of my office and when I called to swap it out they refused to overnight it and so I haven't been able to order product or pay any of my responsibilities and it's seriously hurting my small business. I ran up to the local Bank, which is this location at 12 o'clock on a Saturday since I hadn't received the card in over a week and the stupid bitch just shut the door me and Sub were closed. After all this time, I am closing all of my accounts here. I've had it with this bank and I do not recommend it to anybody.

-100 stars The worst service ever! Keep your peace of mind…read moreand go to another branch. I waited in the drive-thru for 10 min with no movement so I went inside. 45 min in line to deposit 2 company checks. It was the longest line I've ever seen in a bank but only 10-12 ppl. Two other bank employees looking around asking stupid questions and doing nothing. Then they tell me they couldn't deposit the check because it was over the limit (no cash back) and the manager had to approve it but he was on vacation. Brian W. who initially asked me what I was doing in the bank tells me that he's sorry, but they can't deposit the check and there is nothing he can do. That's when I really lost my patience and became Karen. So for the week with no manager my company that moves millions of dollars through WFB can't deposit checks!! l insisted Bryan W. get approval from some other manager since I just wasted an hour of my life. his response was that they were closing in 10 minutes...Hell no I insisted they deposit my check and spent another 15 minutes waiting for him to call God for approval and when I asked how much longer he said I dont know. 90 mins of waiting and that's when Karen had nothing over me because I lost my shit. F bombs to the idiot. I called Two other branches but with an hour until closing the managers were gone and I didn't want to waste my time. Well I easted my time and patience dealing with Bryan W. This is the second time I've had such a negative experience, so keep your peace of mind and just go to the Reston branch.