After almost 4 years of good payments they have removed my access to the online service after going…read morenegative due to a work Injury. Regardless of how loyal you are they will as the customer service representative put it "Teach you a lesson" for not keeping your balance above zero even in times of hardship. They only care about their bottom line, not how loyal of a customer you have been. This bank is exactly whats wrong with the banking industry. Dont get hurt and lose your job folks! ALSO dont bother making payments on your account in good faith unless it brings your account current, they will still restrict access.

Every time I speak to someone on the phone, they're kind of rude. I'm at 3 phone calls with the…read moresame experience. They are fine in person, so that's good. I don't know what is going on with the people who answer the phones, but it's bad enough that I think I'm going to close my account and go somewhere else. I have had better customer service elsewhere.

Bank of America Edina is understaffed, but provides fairly good service. This gigantic bank offers…read morean alternative to the local banks like US Bank and Wells Fargo. . I hope they stay open! Bank of America dies open and close branches like any business if the area doesn't support the business. They do offer several advantages over a local credit union. They aren't perfect, but they certainly "seem" to try.

I opened an account with a well-regarded local bank in wanting to support smaller institutions -…read morethe fact that it had a solid 5% credit card may have been a factor as well. Found out weeks later that they offered notary services, so I dropped by - and sat through over an hour and a half with the lovely representative who'd opened my banking account with them. As a smaller banking institution, they have less financial insurance backing on anything they guarantee. Notarization is the act of a bank serving as a guarantor, and given that I needed notarization on documents concerning several investment and retirement accounts, I could understand that they needed to cross t's and dot i's to the fullest extent. Unfortunately, what they needed, I couldn't get from my Fidelity app. After an hour and a half of trying to obtain what they requested through various means, we called quits. Recalling my ancient Bank of America credit card that qualified me as a Bank of America customer, I called the Bank of America Financial Center on my way out to the car. They had several notaries on staff, and getting me scheduled for a quick visit on last-minute notice took all of two minutes on the phone. Kudos to the representative who also took the initiative to ask if I needed witnesses provided by the bank to plan ahead for my arrival; I did. Upon entering the banking center, I was guided to an office at the end of the space and immediately noticed a few unique traits about the notary seated there - his attire was on the flashier side of conservative, his gesturing and signature were equally grand, and his overall mannerisms hinted at a person of impatience in general. He wasn't overtly impatient with me. It was more the surprisingly quick glances over my documents, the rushed cadence of his speaking, his obvious impatience with waiting on team members to be witnesses. I get that the end of day was approaching, but his mannerisms seemed more a part of his overall personality to me than time sensitive. I'm amused in writing this line and being reminded that the lovely representative at the aforementioned local bank patiently sat past closing time when she realized I was also interested in opening the 5% credit card after having already opened the bank account for me - I had suggested addressing that matter another day, but I imagine she was happy to secure an additional account at the end of her day. Anyhow, a stark difference in customer service there. I still mentor in interpersonal and business communication, but even guests without communication training would be able to pick up on cues this obvious, even if they may not be able to pinpoint them enough to put what they are witnessing into words directly. A person trained in communication studies may observe these traits without being personally affected, but normal guests are more inclined to feel discomfort due to the sense of impatience that permeates his interactions. Not a good look for a bank that is a national household name. Unfortunately, the notary did only glance over the documents, so he didn't catch a document that needed his notarization. I thought that it was California-specific; it wasn't - but I wasn't the notary, and I was sitting with one. It is a notary's responsibility to their employer to check each and every document presented in any notarization request, especially in considering the weight of responsibility that a notary stamp and signature represents, so I'd have an issue with this oversight whether as a customer or if I was Bank of America management. Thankfully, Fidelity was a mere five minutes away, so I was able to run back to Bank of America to get that corrected and return the documents to Fidelity without losing much more time. Despite this mishap rooted in one team member's impatience, I will always recommend keeping one banking or credit card account open with a big bank. The far larger financial insurance policy means a more convenience experience overall, such as (normally) painless notary services and far less likelihood of hiccups in everyday spending (I've had two minor hiccups with my 5% local bank card already due to frequent traveling patterns they're not used to seeing). It's why I still keep my first credit card minimally active, even if the card incentives are no longer competitive given the rest of my little curated rotation.

What a garbage place to do banking after 25 years of loyal service they screwed us right up the…read moreasshole didn't give two fucks about anything that we had to say treated us like we were low class citizens! They can go fuck themselves and we'll find different banking. Don't ever bank here they're terrible!! Unreal! I'd be embarrassed to even say that I work there. We will be closing all accounts and tell everybody we know not to bank here. Don't waste your time. UNREAL!!!

Just called to check my balance....HENRY helped me and he was fantastic! He was able to answer…read morequestions I didn't even know I had! Im very happy with MYCU...my parents were among the first to join....I'm keeping the tradition going. Thanks you

Another nice U.S. Bank location, as far as I'm concerned. It has one of my favorite features of…read morehaving drive-through teller service, no drive-through ATM, though. Bummer, dude. I only come to this location when I'm running errands in the area. I was there yesterday, went in to use the ATM, then proceeded to the teller station. The young woman who serviced me was very nice, polite, struck up light convo. She was efficient and quick, which always helps. I was in and out in about five to seven minutes. Going through the teller service is here is about the same as the prior location I reviewed, but maybe a little faster. This one doesn't give out candy, tho. LOL So, this one will also be on my regular list when I need banking services.

Came to this US bank location as I was switching from TCF to US Bank due to issues with TCF…read more Setting up the checking and savings accounts went smoothly. I was promised my cards by the that Friday (set up took place Monday). Delighted, I transferred all my money from TCF to US Bank, eagerly awaiting my cards. It is now three weeks from the date I was promised my cards, and I still haven't received my cards. As a result, I have maxed out my credit card, as I have no access to the money I transferred into my checking account without the cards. No one had given me an answer as to why I haven't received them during my three stop-in's. I am regretting my switch from TCF to US Bank when the disorganization is equally as bad, if not worse, thus far.

Not so great bank here at the Mall of America. After trying so hard to find this bank on Friday…read morewhen I came in here from out-of-state, I was shocked by there being only one ATM and no-one onsite (within general business banking hours). I couldn't get in to speak to someone, and the two card-reader like devices that looked like the new Video Conferencing control devices, didn't really work or allow me to enter to speak to anyone. There was someone on the phone that seemed to have been attached to the ATM, so I couldn't speak to anyone about my issue, but maybe this was "the Lord above's plan". I had trouble just finding the place early on, and had it not been for the directory kiosks located throughout as well as some information I learned prior to coming to Minneapolis-Bloomington, I probably would have never realized (known) about this location to begin with. I kept this location as a backup, up until I learned this location isn't the traditional banking location most people know, love and trust. I'd think I'll do my banking elsewhere, if I'm ever back in Minneapolis one day.

I opened a checking and savings account with this bank in early May after my 87-year-old mother,…read morewho has been a customer for over 15 years, highly recommended them. Unfortunately, my experience has been nothing like hers. It is now almost July, and I still have not received my account information or my debit or credit cards despite having to call customer service at least five or six times. No customer should have to repeatedly chase down basic account materials after opening new accounts. What finally prompted me to write this review was my interaction with a customer service representative named Penny. From the start of the call, she repeatedly interrupted me while I was trying to explain why I was calling. She even argued with me about my mailing address, despite the fact that many eastern Twin Cities suburbs use "Saint Paul" in their mailing address. As I explained that I was understandably frustrated after nearly two months of trying to resolve this issue, I felt that her tone became increasingly dismissive and condescending. Rather than listening, she repeatedly told me to "calm down," said things like "Oh, you poor thing," and spoke to me in a way that felt patronizing instead of professional. I was also placed on hold for nearly 20 minutes just to retrieve my account number. After the call ended, she called me back and left a voicemail that I found highly inappropriate and unprofessional. At that point, I had completely lost confidence in the level of customer service I was receiving. I will admit that after weeks of frustration and what I felt was disrespectful treatment, I became upset at the end of the call. However, that frustration was the result of nearly two months of unresolved issues and an interaction that I believe could have been handled much more professionally. I chose this bank because of my mother's excellent experience over the past 15 years. Sadly, mine has been the exact opposite. I hope management reviews this situation, listens to the recorded calls and voicemail, and takes steps to improve how customers are treated. No one should have to fight just to receive their account information and basic respect.

I would hope to never ever get another loan through them. David B. Is such an a$$hole and very…read moredisrespectful. He doesn't care what life situations happen they don't help at all!!

Plenty of Free parking. Nice offices, welcoming receptionist. Coffee & water available while you…read morewait, or during your appointment. Ability to access your Schwab account from lobby kiosks. CNBC monitor in lobby a little loud, but not obnoxious. We went in to rollover old employer's 401k to Traditional IRA. Lots of online tools & assistance with actual paper paperwork. (Signatures & Notary, etc). Certified Financial Planners available to assist with retirement planning including estate planning.

Long time Schwab customer treated very poorly at this Edina office. My wife walked in with a check…read morethat we didn't make out because we weren't sure who to make it out to. They refused to accept it and sent her away! We then spent $25 to overnight the check to Schwab in Texas. Manager offered to reimburse for our troubles....haven't seen it yet! Really poor customer service if you ask me!

Everything I loved the experience! Coffee was great! People were very accommodating! Always…read moreready to help!

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I was a former member decades ago. I tried to rejoin yesterday but the management denied me to…read morerejoin. I had a bankruptcy 20+ years ago (100% payback) and had a loan with them at the time. When I filed I did so at 100% payback so they did receive all of their money. Now I have super high credit score and have had zero issues financially in over 2 decades. They didn't really explain why the management declined my application and the agent I was working with was very surprised that they didn't decline me. Perhaps it could be the bankruptcy but it's my understanding that a bankruptcy being held against you from over 2 decades ago isn't legal, so there's that. Also, I was actually attempting to open two accounts with one of them being my 6 year old daughter's first account which would have had a very high initial deposit plus a confirmed direct deposit well above the minimum which wings requires. This in addition to having a young child start her banking at that age can create a wonderful banking relationship throughout the future generations of that family; obviously that does NOT matter to this management or corporation. Based on the other reviews I am seeing it seems that I dodged a bullet. I do think it's a shame that they are illegally holding something against someone for something which occurred over 20 years ago, but it seems that this credit union no longer actually cares about its customers anyways.

Wings in Edina is a good place to do your banking (it used to be great)…read more... If you're tired of big banks, Wings Credit Union is a nice option to consider. You can do in person banking and have checking/savings accounts with no monthly fees. Their staff is polite and their employees all seem pleasant and generally competent (except their lending division). Their lending division is a joke. Sure they have good advertised rates for mortgage, HELOC, auto lending, etc but I've tried giving them four or five deals and they screwed up every one of them. These were pretty simple lending deals and they kept dropping the ball. I just gave up and took the deals to another lender who did them without any issue. Besides their lending department issues, Wings corporate leadership puts a ton of energy into growing and trying to be the biggest possible credit union. This means things that used to be complementary (initial packet of checks, money orders, etc) now have some type of $3 or $5 fee attached. So is Wings better than a big bank...YES....is Wings the wonderful banking experience it was ten years ago...NO. Is Wings moving in the right direction....that remains to be seen.

Greg was amazing at Wellsfargo. Efficient, funny, kind, and a treat to work with! We were able to…read moresetup and take care of all my banking and product needs with a breeze. The building is nice clean open and the staff are kind and welcoming. Right when I came in, I was shortly greeted and acknowledged which was nice, warm, and welcoming. First impression, experience, and being new client I had a lovely experience and I look forward to seeing how my banking experience will continue to go with Wells Fargo thus far 5 stars yall!

Our interaction with Elliot the Lead Independent Testing Officer at Wells Fargo was nothing short…read moreof horrible. He was extremely difficult to communicate with. He appeared to struggle with reading basic instructions and was unresponsive or unclear in messages. Throughout the experience, his tone was rude and confrontational, making the experience unnecessarily unpleasant. This was one of the most negative experiences I've had, and I would not welcome come back to Wells Fargo as long as Elliot the Lead Independent Testing Officer works there.