ABSOLUTELY USELESS customer service both at the branch and on the phone!!!!!!…read more I'm a week or more late paying my rent because they decleared my two $750 mobile deposits as fraudulent. (then locked my checking account/Zelle account) And they charged my $25 I guess because I caused so much confusing using their app for mobile deposits -- I guess this bank isn't in the 21st century and isn't used to people making mobile deposits????? Or is it banks in MN as I've never had issues in PA where I've relocated from and beginning to wonder if I've made the mistake of my life????????? This just may have been a quick layover........ The US Bank phone rep said UNBELIEVABLY (remember rent is already WAY past due) that it could take about a week before they got back in touch with me just to DISCUSS my issue........ I've submitted a complaint to MN Governor's office and BBB. I'm mailing out a letter to US Bank Corporate office tomorrow....Next is to contact MN State Attorney General's office of which I have the website pulled up as I type this hideous review. BUYER BEWARE!!!!!!!!

I actually like this branch, I don't get why the other reviews are so bad. The people are super…read morenice and helpful. I've been able to walk in and be seen without an appointment and only a 15 minute wait. I had an issue with verification and Derek Vonderohe helped me resolve it over the phone and email. I had a busy week and did not have time to go in person so he was a lifesaver.

Man, if a brick wall was a banker, it would be Wells Fargo. Specifically, this one. I went in to…read morecash my paycheck yesterday and was told at the end of the proceedings, to paraphrase; "there's a problem with the account. It's not your account so we can't tell you anything or help point you in the right direction or anything." But at no point did they try to actually run the check. My payroll manager was gone for the day(this was Thursday 3/12) so I had no point of contact at that moment. I returned today (3/13)only for them to be able to do exactly what they "couldn't possibly do" the day before. They acted like there was an issue, but then when they did their job, the check was good to go. I'm now over due on bills, late to work, and having a FANTASTIC Friday.

Very friendly and professional staff at this location. If there was one thing that I didn't like,…read moreit was that I had to pay the meter that was in front of the building. I certainly understand why (to deter non-members from parking there), yet I didn't see any signage that would indicated customer parking like most WF locations do. Not to say that it doesn't exist (it probably does). It was just hard to find when driving on the street. The drivethru looks pretty massive and busy, yet convenient for most. I'll give that a try next time.

I tell people all the time that I love my bank! Anytime I have ever dealt with Affinity from my…read moremortgage to checking, savings or auto loan I have been satisfied and usually even impressed. They are fast and efficient with loans, give points for debt usage and are so friendly. I also feel that they are very community driven and give back to several local residents and organizations. Best "bank" ever.

Had a great experience with Emily R. in the St. Cloud branch. She is professional, thorough,…read moreresourceful and solved a complicated issue with a cheerful smile and a can-do attitude. Thank you, Emily!

Honest. Creative. Flexible…read more Over last three years I have done 5 loans. From $30k to $3M Majority owned by a very philanthropic family. Best Ever!

From the owner: Kensington Bank in St. Cloud, MN offers full online banking, personal checking & savings, mortgages…read moreand loans, business banking, commercial & agricultural lending.

I tried to take $260 out of the cash machine I was only able to grab 60 of it and 200 fell back in…read moreI went inside the drive-thru after they open and they told me to call that 1-800 number I opened the dispute within three days the first dispute was closed and they could give me no information about it I opened a second dispute and that has been open for 30 days now and still no answers. Seeing that it's the second dispute they cannot credit my account for the money that I lost in their cash machine. You can't tell me you don't have cameras all over that parking lot and cameras on the cash machine to see that that $200 fell back in this is the worst bank ever I will be hiring a lawyer to deal with this

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I had a terrible experience at this bank regarding this person here Malene Petko-Kirk - I believe…read moreher position is a loan officer. I'd rather not going to details because she was out for her best interest and the bank best interest and not the customer. I was a member at this bank for five years and I close my account due to this incident. Fuck this bank!

I would like to say that I am very proud to be a member of Saint cloud financial credit Union…read more Everyone of the staff are very knowledgeable and helpful. Every questions that I had transferring my funds we're answered In a very professional manner. Let's just say they do a great job for me and they will probably do a great job for you. I highly recommend banking at Saint cloud financial credit Union.

The merger was chaotic both online and in person. Every single branch had lines of 20+ people every…read moretime l tried to go in. My local branch even turned off the on-site atm! The drive thru was also slow. I waited for 20 minutes to get to the window -- and then waited another ten minutes before being greeted by the associate. Further, my online account has been inaccessible for nearly a month and the chat bot has been extremely unhelpful. I am very close to closing my account. I was a GFCU customer for over 40 years, and l don't want to be disloyal, but this has been a horrible experience.

Great River is the absolute worst bank. Poor customer service. Nobody knows what they are doing…read more There is a problem every time I go into the bank. Wish there was a zero star option

This bank branch is the worst. The change the date you make deposits , they charge twice for the…read moresame item . I have checking and savings . They mix up deposits to suit there banking days, place all deposits in order before start deducting . I would not recommend the branch in Sauk rapids and waite Park There is more aloe.