my mom was transferred to Julia manor in 2011 from meritis medical center. her collarbone was…read morebroken at the time, but nurses would toss her back and forth without sympathy of her pain, and she was unable to speak or move, she could only whisper that she was in pain but ignored. she was denied pain medication for long periods of time every day and she died there after being with them for less than 2 months. I feel she wasn't cared for like she should have been. the nurses there would not answer our questions or provide updates and had no empathy or sympathy toward her at all.

Julia manor is a great place. The staff is great and the food is good. They also really know what…read morethey are doing and helped me recover from a hip replacement. I would definitely recommend this place.

My father is in the Helen M Simpson rehab. We are thrilled that my father gets 0T and PT all…read morethrough the day. He is busy and very motivated to get stronger and improve mobility . The staff is challenging him (at an appropriate level) and recognizing his weaknesses. I am impressed by the staff and how they working towards immediate improvement and establishing future goals.

The physical therapist staff are excellent as one would expect from this type of facility, food is…read morenot always the best as far as amount served, I don't expect the same serving as at a 4 star hotel but a grown man who is recovering an injury needs adequate nutrition. The floor staff are very good most of the time.

The people that work here are kind. It takes a special person to work in a rehabilitation…read morefacility. I cannot imagine what it's like to live/work at a rehabilitation facility. I imagine it's like being a kindergartener or a kindergarten teacher. With care you get what you put in. If you give it your all with the help you're provided then you will get better. If you decide to let yourself go and sink then that will happen too. A facility can't force you to get better. We are thankful for the amazing staff that help this Post Acute Care Facility run smoothly.

The physical therapy gym is fantastic. All the techs are amazing, so sweet and caring. They keep it…read morevery clean and organized. Always on top of things and on time. Top notch equipment, things that normal gyms do not have! It's the perfect mix of medical and gym, and they provide hot and cold packs after if you'd like. I love this place and look forward to going to PT!

The Timonium Office is Efficient, and courteous check-in is a plus. The waits between services is…read morereasonable. Professional, friendly services in x-ray, again, courteous and clean, despite the covid protocols, things move along and you are escorted without confusion.

Horrible... They assessed my mother, approved her and…read moreaccepted her. Charged her insurance. Transported her to the facility and less than 12 hours sent her back to the hospital they picked her up from without consulting me her POA. I would never ever recommend this facility to my worst enemy.

Encomass exceeded our expectation in every way. My sister felt genuinely cared for by PT, OT and…read morenursing team. But what really stood out was the case manager Thu , she communicated with us so thoughtfully and kept us in the loop. Thank you to this wonderful team.

Rest Haven is a retirement home for the elderly. It is conveniently located across the street from…read morethe York Hospital, so medical emergencies can be taken care of quickly. My grandmother has lived here for years and seems to like it, considering the circumstances. Most staff I've encountered here are pretty friendly. The rooms feel very small to me, especially the 4 person room my grandmother lives in, but other rooming options are available if you have the $$$. They do offer various activities and programs to get the residents out of their rooms at least.

This is the second time that I had put my mother into the care of Rest Haven. This is an older…read morefacility that has seen a lot of mileage but still is very functional. The staff is very kind and caring, which is a plus. Their food is fresh made and good proportions.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.