Completely lacking the CARE you would expect from your Primary Care Physician! Dr. Annewalt's…read moreassistant called to drop the news that, following blood work, I am pre diabetic. There was no explanation, no follow up to help me manage it, no offer for dietitian referral, nothing. The lack of care or even responsibility for advising me on my healthcare from my PCP is shameful. I won't return and I will certainly advise others to choose a better physician!

Leaving this practice and should have a long time ago!…read more The wait times are inexcusable- I have always been made to wait at LEAST 45 minutes for my scheduled appointment. If I showed up that late they would charge me a missed apt fee and make me reschedule. They make you pay upfront for what should be sent through insurance...and then bill insurance in addition! Sometimes you are reimbursed but not always and not full the amount. Charged additional $200 "office fee" at my annual exam which is covered by insurance. When I called a few days later to ask why they said (DIRECT QUOTE) "because you talked to your doctor about stuff"... nothing new was diagnosed, no procedure performed, no medications prescribed, no new issues discussed other than additional symptoms of existing issues! This was the final straw... moving to my daughters doctors office who NEVER charges additional fees for annual exams regardless of how many things are discussed or new issues diagnosed.

I love the doctors and nurses at this facility. They do a wonderful job of primary/family care for…read moremy entire family, and always take the time to listen. Office experiences are generally efficient.

Doctor was very helpful and seemed to listen to me and addresses my concerns. The nurse was also…read morevery nice and professional.

I have been a patient of Dr Rennard for years and years. When he is not available I am able to…read morequickly get in touch with the on call Dr and get the help I need. Although I rarely use the on call, it is phenomenal. These Doctors truly care about their patients and Dr Rennard is genuinely interested in me and my family. HE listens and answers my questions and he has a very very good "bedside" manner. HE has encouraged me in my health in ways no other physician has taken the time to do. I think this practice is a gem in WNC. So thankful for them.

Dr Bailes and ?alisha are wonderful Great personal care and…read moreresponses I felt well cared for in our new to Asheville experience

This is in regard to Dr. Ann Smith, I'd say the best doctor experience I have had…read more Due to change in my Insurance I was hesitant to find another Doctor (after having the same primary care physician for 12 years). It actually was a blessing in disguise when I found Dr. Ann Smith with Apple Valley Family Medicine! I was happily surprised when I met her, very knowledgeable, personable and she took time to thoroughly answer my questions and concerns, I didn't feel rushed as I always had at my previous Doctor. I have been experiencing joint pain in my knees and ankles for the last few years, Dr. Smith recommended a treatment plan and said I'd feel better in two weeks and I did and do. I am very grateful, previous Dr. just told me it was my age (54), a kind of get used to it answer. Needless to say, 5 stars to Dr. Smith and the Office environment was great as well.

Dr.Gardner is the best physician I've ever had. Sometimes I have to wait, but that's because he…read morespends as much time with you as needed. You can't have it both ways... If you want a dr to spend time really listening to you, & sussing out your medical issues, then you have to accept an occasional wait because that's also what he's doing with the patient that came before you. In a hurried world where many Dr's grab their prescription pads and barely listen before diagnosing and treating you, Dr.Gardner is a real find. I've been coming here for approximately 13 years, and he's always hit the nail on the head. Plus he has a lovely bedside personality, a sory of Zen calm demeanor, super intelligent, and smiles a lot. Mostly I appreciate his deductive skills, how he works all the clues I provide into a diagnosis, and then a plan. The office is clean and the front staff friendly. Free parking in the lot downstairs. An elevator to his office shuttles those with mobility problems. On the few occasions I've needed a same day appt, it was arranged by Cathy at the front desk, with a simple phone call from me. On weekends the dr is available on call, or his "call partner" is available. My understanding is that he is not taking new patients (but has partners who will). I assume he got too popular. However, I emailed him to ask if he would do me the favor of seeing my parents - who had recently relocated to the area and needed a dr- and he not only squeezed them in to his packed roster, but continued to see my mom weekly for a while (until she needed to graduate to higher and higher level specialists). Dr. Gardner is still all 3 of our's primary care physician though. I feel lucky to have blindly picked him out on the insurance website.

I've been a patient at Our Family Doctor for many years. I have always been treated respectfully…read moreand listened to. The doctors, medical assistants, and front desk are always pleasant. Highly recommend.

First, I don't know what doctor's office that all the bad reviews visited but it surely wasn't, Our…read moreFamily Doctor. I have been a client for many years dealing with both minor and major health issues. Dr. Weizman is my primary doctor but I have seen some of the others in the practice. He is one of the best doctors in Asheville. He returns every call or email I send within the same day. Most times it is after office hours but he DOES return your calls. Never had any problems making appointments. The Front Desk folks are top notch. If they can't get me in that day, they easily set me up for the next day. The nurses, PA's, lab crew and everyone in the office has always been quite good at their jobs. They answer all of my many questions and concerns and also relay them to my doctor if he needs to follow-up. I'm never rushed through any part of my appointment. Dr. Weizman will review your lab work, his recommendations or records from my other doctors. I never leave feeling confused or concerned about my health. These are the people you want taking care of you when you're not feeling too good. I highly recommend the whole practice if you need them.

Dr. Spivey and the team at Asheville IM are among the best doctors I have ever dealt with.read more

Was a long time patients at the practice, but after the transfer to Caroline Internal Medicine. I…read morewill be looking for a new pratice.