Wish I had read the reviews here before I ordered. My experience:
1. Ordered a sign. I did note that the website says that they would sink pins into the back of the sign held by a professional resin. Recieved an immediate confirmation email, and my credit card was debited that same day.
2. But no sign arrived. I tried calling the telephone number, which as others have said, is never aswered. Eventually received an email two weeks later saying the sign was deing despatched.
3. Arrived, wrapped in bubble wrap but no box. Sign looked OK, but just a single, very shallow indentation in the back, with a plastic pin included in the packet, not fixed to the sign. No resin included either.
4. To my mind, this was unfit for purpose and not as described. Again, telephone not answered and neither were my emails saying that I was rejecting the item.
5. I contacted Citizens Advice, who already had a record of this company, which meant thay they and Trading Standards had received previous complaints.
6. On their advice I sent a recorded delivery letter, again rejecting the item. I received an email a few days later from Shaun Palmer, the owner, saying he would give me a refund if I returned the sign. I wrote back asking for confirmation that he would also refund my return postage. Again, no reply until I sent another email a week later. He confimed that he would and specified which delivery company I should use for the return.
7. Item returned as he specified, but only the cost of the sign has been refunded, not the delivery charge - despite his email confirmation.
In summary, poor service, item not as described, dishonest company owner. Use at your own risk! read more
