always gets orders wrong one time my friend ordered 2 burgers and one didn't even come with buns they put in a container always get frosties wrong read more

ordered pull aparts and they were dry and it just wasn't the taste! the bacon and cheese potato tasted like it was microwaved. everything was just dry!!! warm at most not even hot!!! read more

The biggie bag- double stack with bacon was good. The nuggets are usually hard and if your fries are hot you are a winner. The customer service could use some improvements. Simply starting with a "hello and welcome to Wendy's" would be wonderful. Sometimes I've seen them see people up front and still converse with each other about personal non work issues while ignoring people waiting to order. The dinning room needs attention, the place can be empty but more than half the tables are dirty. The drink machine needs cleaning and maintenance its always down. I hope with some positive criticism this store will improve in the near future! read more

Ordered a combo and the soda machine had zero carbonation. Wouldn't refund the soda as it was part of a combo. Got offered a cookie. 110 degrees outside and I wanted a soda. What use would a cookie be. Crap service and stood there with a stupid smile on her face. read more

594 Jackson Road, Erwin, NC 28339 was at counter for 2min, two employees saw me, no one took my order, so I left to eat elsewhere.

Food is awful here! Fries taste like they been fried in year old grease! Service always unsatisfying! Always make you wait for cold food! I think the microwave there sandwiches! read more

The worst experience!!!!! I ordered a $4 for $4, I was quickly informed they did not have nuggets and they were not substituting! I could get a $4 for $4 but I would be paying full price when I wasn't getting what was advertised!!!! I decided to order chili instead, I get to the window to pay and they don't have crackers! What is wrong with this place???? read more

Worst place to ever go to, my order was $10.68 I gave them a $20 got back 11cents. I call up there they gonna tell me that their cash register was short... Then the manager has an attitude then says she will pay me out her own packet. I go up there and still nothing! But my thing is, they can go back and look at the cameras and see, or matter of fact they shouldn't have people working up their is they don't know how to count money. I will be calling the BBB on them as well as the state. read more

Horrible employees. Had multiple employees look at me and walk away. They had one car in the drive thru and I was the only customer inside. After 2 minutes of standing at the counter I left. Doesn't deserve one star read more

Bout the worse place you can come to . Not only do they take for ever there rude and have no type of work ethic. I would recommend going to a different location even if it's a ways out read more

this place is completely terrible bro they start serving lunch late when there supposed to at 10:30 they have attitudes no customer service and act very trashy never again worst Wendy's I've ever experience. read more

Needs improvement. I've visited a couple times. Food is fresh, customer service not so great. Drive through slow. Could be better. Today I get a fruit cup and it's molded. Changing my rate this is ridiculous read more

Wendy's - Nasty - Burgers Near Me - Erwin, North Carolina

I don't understand what it is about these small town franchises. This one and the one in Lillington are BY FAR the slowest Wendy's I have ever been to. The food is fine and the people are nice, but the drive-thru is ridiculously slow at any time of the day. You might sit at the speaker waiting to place your order for several minutes even though there's three car spaces in front of you. It must be the sparse choices that keep these places in business. It's horrible. read more

Went through the driveway and extremely slow. Only thing worse was rude and terrible service

this is the second time they messed up my meal... I asked for sausage and cheese biscuits and got just cheese... if y'all weren't talking so much and did your job this wouldn't happen read more

Service was awful. Not only did I not feel welcomed, I felt like they wanted me to leave. We were there at 7pm, so it's not like they were closing. Our food had obviously been sitting under a heat lamp for hours and still took 15 minutes to be prepared. There was a dead fly on our tray when it was served to us. The floors and tables were dirty, and the bathroom was disgusting. read more

You just can't get good service anywhere. We ordered a large combo, the large fries were missing. We also ordered 2 single burgers with no mayo or ketchup, one of them had mayo. Coke Zero? No, regular Coke. Unfortunately we were too far away to go back. read more

Morons. Kept waiting to order then got Both sandwiches wrong. #12 and# 1 ordered no cheese...cheese came on each. Morons.

Came after work for a quick meal and found exceptional, OUTSTANDING service. Food was delicious, but I was most impressed by the clean atmosphere and friendly staff. In particular, Kim who was working the register was fantastic. If she is not already, she should definitely become management at this store. I have had many bad experiences with Wendy's across the state, but I would highly recommend this particular store, and will certainly be back. Thank you! read more

Wendy's came out with the new Strawberry Frosty. I was excited to try it with a Summer Strawberry Salad. Got in the drive thru line it was very slow, guess they were short staffed (okay). But the order taker once we got to the speaker was very rude, rushing and short talking us. When I asked for the salad first, she said "We Out!' What else you want?" Like it was a bother. Then I asked for the strawberry frosty. She replied, "Regular or Large?" I just finished ordering and was glad to go. My Apple Pecan salad was horrible the blue cheese was melted and clumped together, they didn't bother to cut the grill chicken it was all thrown together and the Strawberry frosty was like drinking Pepto Bismol nothing strawberry about it and the consistency of a loose shake almost milky. This is the 3rd time in a row of bad service and food to attempt to keep patronizing but I'm done! They have gone down hill :( read more

HOW IS THIS PLACE STILL OPEN? Anytime you try to eat here the drive thru line takes at least 30 minutes even if only a few people are in line. As I'm writing this I am in the line with my truck turned off and my feet on the dash. On a positive note, when I finally got to the speaker to order I was told that the frosty machine was down. This means that I saved a couple hundred calories! Please don't come here, I won't again. It would be a nice place to come if you wanted some quiet time alone in your vehicle, perhaps to write you autobiography. I might bring a grill next time and tailgate. After the burgers are done cooking maybe I will be at the speaker in time to order a drink. read more

Waited 20 minutes to get our food. Still left out parts of the order. This has happened before. This place is horrible in costumer service. Save your time go somewhere else! read more

Food was great and came up fast. We dined inside. Tables were a bit dirty and floor as well. Very nice people!

I've been meaning to write a review of this place for years. Up until a couple of months ago I would have given this place a 1 star rating. I'll explain... Service was very slow inside and out. The drive thru was horrible. They would almost always forget your straws - or- leave out part of your meal -or- give you the wrong order -or- mix up your drink. Most of the employees had horrible attitudes. They would generally act as though they were being forced to work there against their will. They mumbled, rolled their eyes, coped an attitude at the drop of a hat and seemed to take pride in their hatred of their customers. The only exception was one really cheerful lady who ran the register. If it weren't for her, I'd have stopped eating here. Unfortunately, the only nice person in the store was arrested for meth manufacturing (local newspaper). Management was no better. One of the managers was just as bad as her employees. She had a negative attitude towards any and everything. Recently though, things have improved. The managers seems a little more cheerful and the employees are a lot more pleasant. Dirve thru orders are back to where they should be. read more

Okay. So I went through the drive through. The lady that was taking our order, Susan, left her mic on. So rude that she huffed and puffed. Mind you my wife is pregnant. She don't know what she wants to eat. So I have to have a discussion with her about what to get. Susan was rude. We sat for not even a minute discussing what my wife wanted. Other than that, food was hot. read more

This is the second time I have gone to this location over an hour before they close and have been ignored in the drive threw. No one took my order or ever came to the window to explain why me and the two cars behind me where unable to order. I waited 4 minutes at the speaker, then a few more at the first window were two employees saw me and then quickly turned around. Then pulled up to the second window were I was ignored by a third employee. Needless to say I will no longer go to this location in hopes I will not be ignored and someone will actually take my order! read more

For Gods sake what kind of modern fast food restaurant doesn't have a changing table!

This is definitely the worst Wendy's that has ever existed. Even going inside to order was the longest wait imaginable. In addition we were told we would receive spicy nuggets but instead got a spicy chicken sandwich. They did not even have spicy nuggets at all. If you ever have the misfortune of going into this Wendy's just turn around and leave immediately. Would not recommend this to any human alive. Worst Wendy's stop ever. One star to this place is one too many. This review is coming from someone who never writes reviews for anything. read more

I just left Wendy's and I've noticed the girl that I usually have a short conversation with wasn't there, so me being me ask where she was, I was told she didn't wok there any more. Such a shame she was very friendly, I enjoyed her conversations. I didn't know her mane read more