The review is for the service, the food is typical Wendys. To begin with, whenver we use the drive thru, theres a problem. Poor service and constant mess ups. Today was the final straw. My husband had to return twice because they forgot 2 out of 3 fry orders. When my husband returned the first time, he was greeted by a rather unfriendly woman with a tag that read, Elizabeth. She said little but huffed and puffed and shoved the bag of fries at my husband. On his second visit, he just askef for the manager who apologized. No more at this location. read more

After closing the Wendy's on hylan Blvd, I was so happy they opened a new one right by me on Amboy rd in Eltingville. Disappointing to say the least. Just went in for a few frosties after dinner. The place is FILTHY. FOOD AND GARBAGE ALL OVER. I counted 9 employees. All kids. Not from this area. All joking and laughing at 8 pm while the place looks like a garbage DUMP. Disgusting. What a shame. The Burger King across the street just renovated. Much cleaner. Who ever owns this new Wendy's needs to wake up. This is a nice neighborhood. Clean the place up. And hire some responsible older people who care about cleanliness. Come into your store and look around. Food all over the floor. In the dining area and the kitchen. Disgraceful. No more visiting this Wendy's for me and my family. read more

Mixed emotions. It's been a favorite of mine for a long time however a bit ago a found a full hair in my spicy chicken sandwich. wasn't a fun experience but it's been better since. read more

Waited 15 minutes to receive my salad after I ordered it through the drive through. When I pulled up to the window they told me to pull over and they would bring the salad out when it was ready. A salad? C'mon son. read more

Was the first time there since the renovation. Staff were pleasant enough, food was ready in a reasonable amount of time. A solid 3 stars.

Idiots at the register. I specially asked if the taco salad has beans and the dumb ass told me no it doesn't. I said good cause am allergic and what the does the salad have fucking beans! The staff should be knowledgeable of the food the sell if you can't hire that than you shouldn't be in business! read more

Newly renovated made it now look like a cafeteria. Cold looking despite the fake fireplace. Pros, more open to the kitchen area, food was fresh, service was fast despite the very long line, there is a TV showing NY1 news. Cons, it was much to cold inside, the TV is on but you can't hear it and they do t have sub captions because there is loud music playing. I sat on a padded booth and the entire booth moved over one foot, because the interior is cold the food gets cold fast, the coffee was only 3/4 full, one baked potato was half the size of the other one, people on drive thru window seem to think they own the lot. And the trash cans inside were overflowing Will travel further go to the one on Richmond Avenue. read more

Drive thru stinks Never get sauce that you asked for more straws or napkins horrible horrible drive to service just pulled away with that large water no catch up no sauce no straws can't make it back they are either what is Shame read more

This place is disgusting. It smells like dirty socks with feet that have fungus. I just wanted a frosty, but it was semi-melted. We also had a frosty with soda, but the coke was flat. Then there was the chicken nuggets that were lukewarm and seemed like they threw it into the microwave or something cause they were chewy. And to top it off, it took forever to get our few items. read more

2nd time here, staff are friendly, and the food is typical Wendy's....which is okay. However, this place needs a drastic renovation. It is very outdated read more

So i just left this place and first off the lady Renee smells of vodka she was piss drunk and charged my debit card 15 for 4 pc nuggets and and fries. She had no idea what she did and she gave me back totally different amount of change back. How can you have a drunk lady working there. She started screaming at me that my 4 pc nuggets was 15 dollars. Very unprofessional that you let employees drink on the job!!!!!! read more

if you want your order wrong every single time, come to this wendys where the combined IQ of employees is just over 60.

its good, its Wendy's , lol, The food is always what you would expect of Wendy's, for me it better than the other fast food burger places. The Drive thru is usually packed which annoys me, inside plenty of tables and chairs. plenty of parking in the lot. 2 1/2 to 3 stars say what it says its ok! read more

Place says it closes the drive thru at 3 am. Showed up at 248 am and it was closed. Otger than that, never had an order correct. Why even ask if i want bbq sauce if you not gonna give it to me. Drinks with no straws. $15 an hour for what. Cant wait for it to be a touch screen service. read more

Did t fast food employees wages go up? You'd never know it based upon the god awful service this remodeled establishment provides. You can polish a turd, but it's still a turd. Terrible service, and incompetent staff. read more

I don't know what most of the retort is about but the cleanliness is most likely coincidental because there are employees that walk around and clean tables. I have been here for about 45 minutes during the middle of the day doing research and studies. During this time, my plate and a dozen others have been cleaned off tables. Another employee also went around asking customers seemingly alone or finished with what they ordered if they wanted free cookies or ice cream. Lol that's ludicrous to me only because it is a first. I don't go to Wendy's often but this facility in Staten Island is doing something right. read more

The new Wendy's in Eltingville is unprofessional. All the employees are young "hoodloms". After going there multiple times since they opened... I've only had one good experience So far thanks to the employee Mike G I think it was. Rather than worrying about the look of the building Wendy's should have hired the correct employees and not just transfer them from the Wendy's in forest Ave ... The owners live in New Jersey so they don't care about Staten Island or who buys from them.. me and my family have to drive all the way to the mall because they have better service then the new place 5 stars because of the one employee mike g. Other than that it would be negative 5 stars poor service and poor attitudes.... read more

I love Wendy's but this specific location is disappointing. My friends and I were looking forward to some late night food and when we pulled up, they basically didn't have anything. Their customer service kills were terrible. I recommend you go to the White Castle down the block if you want late night food and good service. read more

so i pulled up to the drive thru and ordered my meal just moments ago and two food items in my order were two double chocolate chip cookies and a large chilly... welp.... i received one sugar cookie and there was barely any chilly in the container given. i was quite disappointed once i got back home. thanks a lot wendys... really appreciate it. i guess i gotta go to burger king now. smh read more

The take out window is the worst. I waited there for over 15 minutes. I mean really. Hire more people. There was two people working the front of the store. Annoying read more

This wendy's is horrible. I still wonder why i see cars waiting in its miserable drive thru as i pass by. I never once ordered from this hell-hole and got what i asked for. One time they forgot my salad dressing, so next time i remembered to check to make sure it wa in the bag. Wow! Its in there! Until i got home and realized it was italian dressing instead of caesar dressing like i ordered. I cant go down a huge list of all the aged burgers, watery chilis, and cold soggy fries i ate, so i rather just proclaim my undying hatred for this poorly run, misfit infested den of crap and call it a day. read more

Fastest Wendy's drive thru ever! Hot fries & food is on point. I was a little discouraged by the line inside, but drive thru saved the day.

Loved the renovation, gives it a nice clean updated look. Food was fine- orders were correct & it was served much faster than it has ever been in the past. Only problem was the restaurant was cold. We couldn't take our coats off. Yes it was cold out but it shouldn't have been as cold as it was inside. read more

Wrong order, food tasted like it was sitting under the warmer for 3 hours. Why bother?

Filthy and fly ridden. I enjoy Wendy's and unfortunately this is the only one near me and I roll the dice every time I come here. I usually deal with the inept drive through but the line wasn't moving so I walked in and was bombarded by flies while I waited on line. It took 10 minutes for them to serve 1 person and when I got to the counter and saw the mess and confusion going on behind it I knew it was a risky choice. After my 3rd time of explaining my order to the girl my good sense kicked in and I ran out of there. If that many flies are in there in the middle of November something is really wrong and dirty. read more