Our buying experience was unfortunately soured by the lack of communication through a relatively long and frustrating dealing with Werribee Hyundai. Excuse the use of a time line, but it's the best way to present our three week purchasing experience.
Wednesday 28 September: We enquired about a used car through the Werribee Hyundai website, liked the model and was encouraged to place a deposit which we did. Saturday was the earliest we could inspect. As we were interested in finance, Steve replied that we could approve finance through their dealership and if we liked our test drive it would be ready to drive away Saturday. Otherwise we could arrange finance on the day and collect the car the following week.
Saturday 1 October: Mostly pleased with the car, although disappointed the online description and photos omitted some minor damage and missing interior. We had enquired through Stratton Finance and mentioned to Steve we would prefer to use their services. Steve insisted we also sit with Werribee Hyundai's finance consultant (Philip), which we did as there seemed the sale could not proceed until this was done. Philip confirmed we were better off using Stratton, and this is where it felt the mood changed and the promised delivery timeline was substantially delayed without explanation or response.
Wednesday October 5: Stratton approve the financing and request an invoice to complete the payment.
Monday 10 October: Stratton repeated the request by email again after no phone calls were returned. An invoice was sent but without registration details, so an updated invoice was requested.
Wednesday 12 October: Stratton asked for registration information again. Philip assured it would be ready "tomorrow".
Saturday 15 October: After trying through the week to have calls returned by Steve to get an update, Steve emailed to say Manny would call 'today' with an update (call came Sunday).
Monday 17 October: Invoice was sent with all requested details.
Tuesday 18 October: Car was delivered. Before signing the transfer of registration with Manny I enquired why the Form 4 showed a value of $5000 less than we payed but was assured that was okay.
Disappointedly, I needed to rely on the excellent services of Stratton Finance for most of the updates to the sale progress as Werribee Hyundai rarely communicated once things were not going smoothly.
Post delivery problems.
* Mechanics had disabled the Emergency Braking Assistance feature (or worse, had not fully tested the car). When we enabled it a few days later, it displayed an error on each start. Eventually found this was caused by the battery having a dead cell (it was the 5 year old original battery). The deteriorated battery was also why the Eco mode was not available. Not covered by statutory warranty as I assume Werribee Hyundai knew.
* Another warning came up the same day as delivery - a tyre under inflation detection. The rear tyres were inflated to 300kPa (recommended 220kPa), so we assume the mechanics hoped the slow leak would keep above 220 for a reasonable time. As it turns out, this warning comes from a tyre losing pressure and not by sitting over a certain level. Of course, tyres are also not covered by statutory warranty.
TLDR; buying from Werribee Hyundai was what you might have otherwise expected from dealing with a small unknown car lot, down to obscuring troubles not covered by statutory warranty.
I know buying second hand limits which car dealerships you can use, but from our experience if buying a new Hyundai we would recommend Berwick Hyundai (see my previous Google review where we had a fantastic customer experience). read more
