They require all pets to be on bravecto or a serento collar before they will offer service. I never had issues with fleas on my dogs by using advantix 2 by bayer. They even sell the advantix 2 on their website. Weird how they will sell it but not approve it to groom your pet or allow a vet visit. read more

My cat was having some skin issues and respiratory issues and West Hills was the only vet I called that had a same day appointment for one of my cats. The technician and vet (Dr. Capps) were both great. They really took the time to explain everything to me and gave me treatment options for my boy. Their prices were very reasonable compared to other vets in the area and they gave me detailed estimates for everything. I definitely give them five stars for the treatment my cat received and will definitely go back in the future. read more

Not a fan. Had better service and communication elsewhere. The medical care team, aka the vet and technician, were great. Especially Tracey and Dr. Beveridge. Administration, however, leaves much room for improvement, patience, detail, and passion to perform their job well. Less about defensive posturing and fabricating communication, more about honest, organized, prepared scheduling, planning, record-keeping, and audit closely, following up on messages, shared clients with other vet hospitals, and client communication. WHVC can do better, much better. A vet team consists of much more than "just the medical," and a poorly prepared and represented administration counteracts all the dedicated work of excellent vet and tech teamwork. Poor public image and business when your mistake is the client's responsibility. Fabricating communication from management and the doctor is also poor business, and just plain wrong. The doctors speak for themselves, and none left a message or talked with us as management declared. Using their title to support management defensive posturing is misrepresentation and false. Standards for service and medicine, excellent patient care and communication with clients, are well established elsewhere without having to do the legwork and recordkeeping for the administration. Go and leave prepared, with copies of your own pet(s) records. Prepare for accusations and additional convenience fees if they did not prepare for your appointment in advance. Relieved I did not utilize them for my own kidney, cancer, heart, and skin disease crew. My family regrets using WHVC. The team I utilized in 2015 with great praise and success is not the experience I had during visits/encounters this year after moving back to the area. Fortunately, the interstate and Hwy 1 connect us to stellar veterinary options a short distance away with supreme communication, patient care, digital records/portals, and top notch service. Vet care is a service industry, not only medical. WHVC forgets to exemplify this to behoove their own business practices. read more

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My nearly 13 year old kitty had been getting sick for several days and had stopped eating. I had tried a kitty laxative from the pet store, but I was having problems getting her to take it and she wasn't getting any better. Friday night, I decided that I needed to take her in to see a vet and was looking for a local vet. I saw that West Hills has walk-in service on Saturdays. I called the next morning to make sure that walk-ins were accepted and then brought my kitty in. The lobby was very clean and the person at the front desk was very polite and friendly. We only had to wait about 5 minutes or so before being escorted into a room. The room was also very clean. Having worked as a vet tech, kennel staff and later at a humane society, I am very picky about cleanliness of rooms, because of the illnesses that may be transmitted. The vet tech came in and took a brief look at my kitty and then said the vet would be in shortly. A few minutes later, Dr. Heather Beveridge, DV came in and did an exam. She was very gentle and checked her over thoroughly. She explained her findings and then said she was going to give us some anti-nausea pills and a liquid laxative. She didn't push a bunch of testing (x-rays, bloodwork, etc), but let us know that if my kitty didn't improve that some may be needed. She even went over the cost for testing when we asked. I've been at several veterinarians over the decades and a lot of them push testing that isn't necessary at the time and might not be able to afford (though if you can afford it, it may give insight to any other issues that may not be detected by an exam). I was very impressed at how thorough the veterinarian was and how she explained everything. I felt very at ease with her and that my kitty was in good hands. Thankfully, my kitty started eating again by Sunday night and on Monday night was back to her normal self. I'm very thankful to have found a local vet that I feel comfortable with, has reasonable prices, doesn't push for unnecessary testing and accepts walk-ins. read more

Great medical team (Dr. and Vet Techs). Great and professional care at a very fair price. I took my first dog for some specialized orthopedic care which was great. I am now also taking my second dog to be seen there. Highly recommended! read more

Yesterday was just like any other day until I went outside to give the dogs water. That's when I noticed Isis had what looked like a goiter under her throat. As I approached the kennel I could see she'd been bitten but by what. As I researched further she started pointing on the ground, there it was a copperhead. Immediately I called my son and he said she would die if she wasn't treated. So he called our local vet, unavailable. So I googled West Hills Veterinary Centre, and spoke with the nicest person who was genuinely concerned with the wellbeing of the dog. To make a long story short Isis was seen and treated, and if you could see her today you can't even tell there was any swelling under her neck. I'm extremely satisfied with the service I received from West Hills Veterinary Centre, continued success, Thank you from Kim and Isis. read more

I had to put a one but I shouldnt have even did that. This place is terrible. We took my dog in to get spayed because when we got her from the Henderson pound you bought the the spaying too. So we was nice this morning and if was all fine we dropped her off about 6:30. They called and said that we could pick her up at 1. They opened the door and let her go. They shaved to much like she was shaved up her sides. She was whining and has been shaking ever since. They also called about our next appointment, we have a vet. I would never let them touch another one of my dogs if I had.. read more

West Hills Veterinary Centre - How far they shaved her to get spayed. - Veterinarians Near Me - Henderson, North Carolina

Two years ago they were a different practice. Now they charge you for services you don't receive and will not give you refunds after acknowledging the services were not performed. After my dogs were in their care for 10 hours I spent the entire night with two dogs who cried when touched b/c they were in pain. They think it is humorous to leave dogs crated for long periods of time and not notify their owners when they are ready for pickup. Complaints are NOT followed up with phone calls b/c they don't care. When you do speak to the office manager, David Beckwith, he will inform you he doesn't have a boss and HE is the man in charge! HAHA, yet he doesn't sign his own paycheck...NOT How that works DAVID! The gentleman in charge is Dr. Timothy Jordan who's information would NOT be provided to me and instead, David hung up on me. IF you are ok with FRAUD and ABUSE, this is the practice for you!!! read more

Service quality here has really gone down. Having to consistently wait 40-60 minutes for appointments is unacceptable and unprofessional. Employees are rude and do the bare minimum. Will be moving my business ASAP! read more

We are incredibly thankful for West Hills! We experienced a minor incident while traveling through NC with our two pups. West Hills took us right away and even called their other location to confirm a vet would be available when we arrived. Thankfully, all was well with our pup and we were able to continue on with our drive. We appreciate your time and great service! read more

Searching for vets has been stressful. I am glad I tried out West Hills. I was recommended by my friend Carly who works in the front office. Carly is fantastic. So sweet on the phone, in person, and so knowledgeable. We have been seen by both vets (Ragel and Beverage) who work there for a variety of issues - new puppy appointments + getting spayed and then my older pup has an autoimmune disorder. Everyone is seriously just so welcoming and accommodating and I have been nothing but pleased with everyone I've encountered. They always call after surgery or a harder visit to check up on the pups. Seriously means so much. &!! I had to bring my older pup in on Halloween - they treated me with candy and my pup with a Halloween dog toy!! Every time I go in my pups get lots of love and treats. They are priced fairly well. A little expensive but totally worth it. Mostly clean environment. It is filled with pets so I can't hold that against them. I'll be a life long customer. Thank you from me and my babies! read more