Love Pampered Pooch Pet Parlor, our Cooper gets the best haircut and treatment ever! Super nice…read moreowners but take the time and treatment you want for your furry friend!

We have been in Wake Forest for almost 4 years, and have had trouble finding a groomer for our 4…read moreyear old toy poodle. We took him to Pampered Pooch last week, and he had the best haircut ever. He didn't seem stressed when we picked him up, and his nails were clipped, his ears clean, and the haircut was exactly as we had requested. Up until this grooming session, I always had to "fix" something when we got home. One time, when he went to one of the "big pet stores", he came home completely shaved except for a pouf on top of his head and tip of his tail. It took a year to grow back. It was nice that our little guy was the only one there, as it seems that other dogs barking frighten him. Jimmy did a great job with our dog, and we will definitely be returning!

Very expensive to begin with in addition to an automatic 3.9% credit card fee makes me unlikely to…read morereturn. The cut was good. Fine, overall no complaints really, but at it's just way too expensive. We moved recently and our last location was just as good of quality but about 30% less expensive. $80 for dogs less than 15 lbs and $110 for a less than 20 lb doodle. Plus automatic 3.9% plus tip? Too expensive just for dog grooming imo.

Was glad to find them when we moved to the area from Raleigh. Pleased by the initial consultation…read morewith Brittany- very thorough and she took the opportunity to put the dog at ease. The facility itself is clean and parking is plentiful in front on the street. The pickup is fairly prompt- no shampooing and then waiting for the actual grooming to begin. The haircut was perfect. Recommend unconditionally.

I have taken my dogs to Miss Avie's for several years. She is a great groomer and animal lover who…read moreloves her work.

From the owner: I put all my heart and soul into everything I do .All Pet Matters.read more

We bring our golden doodle here and they do a fantastic job with her! There are golden doodle…read more"nuances" that an expert groomer knows how to. It make them look like a standard poodle when they get groomed. 5 stars all the way!

I was on there the other day and was trying to purchase a couple of cookies and a hat for my dog's…read morebirthday , the girl was helping one customer making appointments over and over for grooming into August and September.... There wasn't an acknowledgment of I'll be right with you or anything so I stood there 10 minutes and then walked out...... no thank you!! Terrible customer service..

We've gone there for years- great groomers- so so communication…read more They have moved to west Raleigh. They are not accepting new customers at that location but you can get an appointment in Smithfield! Our groomer just left with no warning and .... we're out in the cold. No appointments available- ever.... I understand but ...

Very good with the poodle cut my dog always looks nice when I pick him up highly recommend top…read morenotch pet spa

The groomer did a great job with our Cavapoo, Ruby! She was reasonable and very patient! Will be…read moregoing back again real soon.

I've never been to better groomers! Attentive, flexible, sweet, skilled. Just wow! My only regret…read moreis that I moved to Durham and they are far away. I may still drive there!!!

Danielle always takes great care of my two miniature schnauzers! And, my pups walk right in every…read moretime so I know they feel safe, as well. 5 out of 5!

Super expansive....$75 for regular bath and wash. But charged us $95 due to matting Bullshit. My…read moredog was not matted. This for a 12lb poodle that gets brushed at a minimum 3 times a week. At drop off, she never mentioned that my dog was matted nor quoted me a price. My pet was dropped off at 9am per the appointment. He was not ready untill 4pm. with a $5 tip, (not diserved) the cut cost me $100. on top of that she had cut my dog with blades on his left side, i found newly blood stains on his side when i got home. No mention that she had nicked him on his side. The photo is the after, as blood had dried up. will not be back.

The experience was very unprofessional. There was no greeting before I was told how horribly matted…read moremy 2.94-pound Yorkie supposedly was. I was told he was matted and would be "traumatized" because the grooming would take forever. He's only 4 months old but he's been giving a puppy cut and a nail trim before and everyone says how sweet he is. I typically use a comb on him, but after leaving I purchased a slicker brush and was able to comb him out myself in less than five minutes in the parking lot, he didn't make a sound. There was already an additional $15 charge for being late, which I understood, but I had also read previous reviews mentioning that this groomer often insists dogs are matted in order to add fees. Considering I have dreadlocks and also own a cocker spaniel, I'm familiar with what matting actually looks like. If higher pricing is needed, it would be more transparent to simply adjust rates, especially since prices are not listed on the website.

Lacy works some serious magic on my 150lb St. Bernard. In 5 years I've only found groomers half as…read moregood as her. He also really picks and chooses who he likes and seems to do well with her so maybe she is a dog whisperer or something.

We have occasionally brought our 2 Maltese dogs here. They are very friendly and do an awesome job…read moreon both. One of my dogs is very difficult, she does not like to have her face touched. No one has ever complained how hard she is to groom. I have had to tidy up the cuts.

There's a great opportunity here to improve customer service through clearer communication and…read moretransparency. If there are staffing challenges or delays, it would be helpful to let customers know upfront and give them the option to reschedule or adjust their plans accordingly. I had a grooming appointment for my dog at 1:00 PM on 8/4. Normally, the service takes about 1.5 hours, so when I hadn't received a call by 3:00 PM, I stopped by Dirty Dog to check in. I was told they were short a groomer and it would be another 45 minutes. I returned home and received a call at 3:56 PM saying my dog would be ready in 10 minutes. However, when I arrived, my dog was still not ready. I spoke with the manager, who explained they were short-staffed due to a personal emergency. While I understand things happen, there was no apology or effort to acknowledge the inconvenience. Initially, she said she couldn't assist because she had to handle payroll, which added to the frustration. Eventually, she offered a 10% credit, which I appreciated, but the overall experience left me disappointed. With better communication and a little more empathy, this could've been a much more positive experience.