I ordered a T-Roc back at end of December. I was greeted by Bella who arranged the appointment for…read moreme. I went for a blue colour then she suggested the white silver which was not showing on the website. I love that new colour but didn't know I could have it. Following from there Bella kept me updated throughout the process. Initially delivery was scheduled for late April due to covid but thankfully I took delivery late March. Delivery was straightforward. Thanks to Bella that made things smooth. Always with a smile on her face and a coffee to hand to go through the paperwork. Thank you Bella and thank VW

ACHTUNG CAUTION…read moreWARNING Do consider my experience before booking in your car for a service.... It was my first time getting the car serviced at West London VW. Unfortunately without boring you with all the details here are some of the things that went wrong: Telephone booking service advised incorrect opening hours when I got there they were closed Website had not been updated and showed incorrect opening hours Service Advisor had a very abrupt manner about her, she was the sort of person who has to win every argument even when clearly mistaken At the time of booking I specifically asked that the anti corrosion check isn't carried out - they carried it out At the time of booking I specifically asked they kept the old parts for my inspection - they said had thrown them away They washed the car but it still had grease marks on it They delivered the wrong car to my address, it took three attempts to convince the driver it was the wrong one They finally delivered my car but they did not follow COVID protocols of sanitizing the keys and main controls prior to hand over The receipt was presented in a thin card sleeve which said if not extremely satisfied contact Simon Poole, Commercial Director and it detailed his email address. So I wrote to him and guess what, no reply at all, not even the courtesy of an acknowledgement. A few days passed and I received a survey from VW asking how my service experience was, I completed it in detail (far more than here) of my terrible experience from start to finish and how I felt after dealing with the abrupt Service Advisor. Three days later I had a phone call from Denise at the dealership who apologized and said she had discussed my experience with the Service Advisor but what was even more disappointing is it became clear she had only skimmed over my survey, when for example I mentioned how badly washed the car was it was news to her and also about a few other elements. Plus there was no offer of service recovery, no please bring your car down and we'll wash it properly, no let me deduct something from the service cost for ruining your weekend plans etc. Am giving two stars because at least they took off the cost of a cab from my total service bill so I could get home as they needed the car for longer. They hold the VW franchise and are also an authorized Skoda service centre.

Just as one goes to the zoo to see exotic animals or to a museum to see rare artifacts I would urge…read morethe public to visit GWR Kia to meet the most miserable barista I have ever met in the world. A great concept to have a Kia Cafe but sadly ruined by the young woman in her late teens/early 20s who clearly didn't want to be there. I wasn't sure if she'd had too much to drink Friday night, was on a downer or hated her life, as I write this maybe she's related to one of the Directors so the management are stuck with her. Do go and interact and judge for yourself. The dealership looks like it ran out of budget part way through as the glass paneling and dealership size is impressive however GWR only has an up escalator and both the salespersons and receptionists desks looked very cheap. The architect lived up to the Kia slogan of Keeping it Affordable. Even the flooring reminded me of a budget supermarket. Onto the cars, Kia have improved significantly but the prices are now on a par with more established brands such as VW and Toyota and both those brands guarantee the body against corrosion for 12 years, Kia still require annual inspections or the warranty is invalidated so some models could have no guarantee after a year unless customers have it inspected. Good thing about the area is about 12 Marques are represented within two miles so easy to compare pros and cons of each.

From the owner: The UK flagship Kia dealership and home to Europe's largest Kia Showroom now openread more

It's a Mini adventure in Chiswick. Mini has gained almost iconic status overnight when it was…read morelaunched a few years back and it is one of the must have "London cars". Seen in every borough and loved by all this is a great little car. If has managed this status regardless of those estate agents in green tearing about London causing chao's and upsetting people and is testament to how much we do indeed love it. Having used these guy's for business purposes I am happy to recommend them for their quality of service. If you are looking for new or used, they will be happy to discuss exactly what you want, design a car to your exact requirements, this includes many different accessories to make you car as unique as possible or source something similar if possible. They can also offer various finance packages and you buy with the knowledge that this dealer is franchised under the BMW umbrella.

Do not buy or take your car here for service under any circumstances! Twice my car has been in and…read moreeach time they've caused damage and then not taken responsibility for it. First time they covered the car in swirl marks from washing it badly and the second time they left a nasty dent in the bonnet. The service staff are absolutely useless and arrogant and will not give you the premium service you expect from a premium brand. These guys have totally tarnished the BMW name for me and I will not be buying another thanks to them.

Chiswick Honda still has my car after 9 days delay and I have no information about when or if I…read morewill get it back. I brought the car in for a service under a Honda service plan. I came back at end of day to collect (as agreed) but then told it was delayed. I then waited for home delivery the following week (as agreed) but no car. I'm leaving this review as cannot find a way to contact the service team (no reply to enquiry through website. After phoning and leaving a message, they returned the call only to put me on hold for five minutes then hang up on me). I had great service from Wimbledon Honda the last few years, and this was first time with Chiswick. Please return my car! Or at least email me!

Shocking experience. Noone to answer the phone, only called me when there was money to be handed…read moreover. I have 2 small children and need to get them to school etc but couldn't as they had my car for nearly a week, and didn't tell me for 4 days what was happening (even though I tried to call daily and left voicemails) STAY AWAY

I don't beleive it,,,, finally a trustworthy non pushey car dealer. Came across this garage on…read morereturn from a business trip up north, (yes their is civilisation north of London). Stopped to browse as you do and wasn't pounced on like some garages their cars have full description in the window so didn't have to ask anyone for mileage, spec etc (not seen that before).. But a costly browse as I spotted a Pug convertible that I knew my wife would love (and love me for buying it....) A fair deal, new MOT and service thrown in without hassle or asking, they even got the road tax for me at cost. A first in my car buying expereince. I left them poorer but didn't feel robbed as 1 or 2 car purchases I've made before and suffered afterwards. Thanks lads will recommend to all my friends and family its just a shame your located so far from Sussex.

A very friendly and really helpful garage. I part-exchanged my car for one of theirs, and had great…read moreconfidence in the people and the process as I always understood what was going on. The after-sales experience has been really good with both the sales and mechanical teams, even being lovely about answering what I'm sure were silly questions about cars! I definitely recommend them.

100 percent happy with my experience here! I bought a great car at a very good price nearly a year…read moreago. I was a little weary at first as it's only the 2nd car I have ever purchased and hadn't heard of the company before but they are a genuine and knowledgeable small business who have been running for 20 odd years (don't quote me) and their customer service is second to none. I would highly recommend them to anyone wanting to purchase a used car from an honest company.

We brought a car from economy cars and were very impressed with the standard and condition of all…read morethe vehicles, and the customer service was first class. The owner and employee were very helpful, very welcoming and informative about their vehicles. We brought our car at a very good price and traded our car in, and were very happy with the deal and service we recieved. We are going back to them to get my son a car, as we felt confident to buy from this company, knowing we would get good service and a good car. Just brought another spotless car from Economy cars for my son. Very pleased with the deal again! Economy cars have very economical prices for above average cars! Would definately go again to charles if we need another car in the future. Andy & Dawn