Stay AWAY AS FAR AS YOU CAN FROM PAUL!!…read more He will over charge you, and "milk" you for as much as he can without giving you a detailed invoice for work that was supposed to be carried out! My Van was damaged three months ago by his staff in their work shop! He admitted their fault and said he would repair / replace the damage! As this was not being done! I had to order my own part and have it replaced somewhere ells! He said that he would pay for this! The next time he sees me will be in court!!

The service team at Westlake Garages was second to none on every level. They always remember my…read morename and are delightful to talk to and go the extra mile in accommodating any requirements. My Land Rover Discovery and my wife's Mini Cooper were always returned to me spotless, and very reasonably priced. On several occasions our vehicles were picked from our home serviced, repaired, MOT'ed by their approved MOT agents and delivered to my house, and the whole experience is superb. Genuinely they have the best Customer Service ethos I have ever come across. They are not my local garage but my wife and I travel to them because of the service we receive at the garage. During the time of service and or repair we were provided with curtsy cars to have un-interruptible transport facility to drop and pick our children from school. I have no reservation in recommending Westlake Garages, especially Paul and his team for going the extra mile to understand their customer's needs and work around them.

Excellent, friendly, knowledgeable & reasonably priced. Been using them for years. Highly…read morerecommended.

I ordered a T-Roc back at end of December. I was greeted by Bella who arranged the appointment for…read moreme. I went for a blue colour then she suggested the white silver which was not showing on the website. I love that new colour but didn't know I could have it. Following from there Bella kept me updated throughout the process. Initially delivery was scheduled for late April due to covid but thankfully I took delivery late March. Delivery was straightforward. Thanks to Bella that made things smooth. Always with a smile on her face and a coffee to hand to go through the paperwork. Thank you Bella and thank VW

ACHTUNG CAUTION…read moreWARNING Do consider my experience before booking in your car for a service.... It was my first time getting the car serviced at West London VW. Unfortunately without boring you with all the details here are some of the things that went wrong: Telephone booking service advised incorrect opening hours when I got there they were closed Website had not been updated and showed incorrect opening hours Service Advisor had a very abrupt manner about her, she was the sort of person who has to win every argument even when clearly mistaken At the time of booking I specifically asked that the anti corrosion check isn't carried out - they carried it out At the time of booking I specifically asked they kept the old parts for my inspection - they said had thrown them away They washed the car but it still had grease marks on it They delivered the wrong car to my address, it took three attempts to convince the driver it was the wrong one They finally delivered my car but they did not follow COVID protocols of sanitizing the keys and main controls prior to hand over The receipt was presented in a thin card sleeve which said if not extremely satisfied contact Simon Poole, Commercial Director and it detailed his email address. So I wrote to him and guess what, no reply at all, not even the courtesy of an acknowledgement. A few days passed and I received a survey from VW asking how my service experience was, I completed it in detail (far more than here) of my terrible experience from start to finish and how I felt after dealing with the abrupt Service Advisor. Three days later I had a phone call from Denise at the dealership who apologized and said she had discussed my experience with the Service Advisor but what was even more disappointing is it became clear she had only skimmed over my survey, when for example I mentioned how badly washed the car was it was news to her and also about a few other elements. Plus there was no offer of service recovery, no please bring your car down and we'll wash it properly, no let me deduct something from the service cost for ruining your weekend plans etc. Am giving two stars because at least they took off the cost of a cab from my total service bill so I could get home as they needed the car for longer. They hold the VW franchise and are also an authorized Skoda service centre.

Generally very friendly staff but the wait is usually quite long :( otherwise it is a nice large…read moreshowroom and new. They have snacks and tea/coffee available and wifi :) Generally good all around but due to the central location it is always busy to bring the car here for repairs and service.

It was a disappointing experience because every time I phoned to enquire about a vehicle nobody at…read morethe dealer answered. After several attempts of holding on for 20 minutes the call was taken by centralized call center staff. Unfortunately they haven't been briefed so even the most basic of questions is beyond them such as what color S class is on display. As Mercedes slogan is the best or nothing it's a nothing I'm afraid. At least with cheaper cars like a Honda or Toyota can speak with the dealer directly. All the receptionists can do is take your number for later but who wants to be harassed by a salesperson constantly phoning once they have your number.

i left my mercedez there for repair and the owner ardi and brother tony [ not montana] couldn't fix…read morethe car for 9 weeks .. making me loose 900 pounds in cash and also stealing my cd player sony mp3 and navigator that was locked inside the car ...then ardi promised me paying me back 300 pounds from argos ..when couldn't still fix the car ..but after 9 weeks with brother tony said no money for you [ and they put all over the office red letters in white boards saying that they are not responsible for stolen items[ hahaha] dont take your car there