Happy staffs, happy residents!! All team - nursing, dining,…read morehousekeeping, concierge and management show genuine concern and service to their seniors. If you are looking for a home away from home for your loved ones, this is the place.

I cannot say enough good with utmost gratitude to the staff at the Post Inn Village. Transitioning…read morea loved one or parent to long term care is delicate process. There are so many things to consider, timing being one of them. When is the best time. Do they need help beyond our capabilities to keep them home? Will their lives improve? Will they concede? How to alleviate their fears of being locked away, institutionalized. It's a lot. I will jump to my discovery and that is we all agree including my Mother that we should have done this a couple years ago. She was suffering alone trying to be independent. Spending a fortune at an independent living facility where she slowly became depressed and cared less and less about leaving her room. She wouldn't call us. She just sat watching TV, bored for the days. Her eyes have degenerated from having Diabetes. Once a voracious reader to now being unable to see the largest print on her iPad. It was heart breaking. She suffered a broken leg and this was the final hit on her mobility. She could absolutely not care for herself well enough to be at the retirement home any longer. I was left to research how what to do next. I will reveal here that it was a difficult process to learn the system and get the information I needed. It's not straightforward the learning curve was a bit steep and stressful. However as I began to connect with the people I needed to I was pleasantly surprised at the options. Again, I say after all we leaned and now experienced we wish we had done it earlier. The money we spent at the retirement home was about equal to the superior care she receives now. The thing to understand is the waiting list to get a person in can be a long one so being ahead of the time they need to be there is the big guess. I would advise that it comes faster than you think as an older person with health issues can decline faster than others. Get organized and know how to apply and where you would want to put the person before you need to get them on the list so it's a quick and easy process. If you go your some facilities it will ease your mind and give you the understanding of when to make the move. So. Here I am in my story where my Mother has been there three weeks now. I have been so impressed beyond my imaginings. The social worker, Sachen was my first contact at the Post Inn and he is the most lovely human. His job is a calling in my opinion and he takes it seriously. I couldn't believe the intake questions he asked to learn more about my Mother. He wanted to understand her background, what she really loves and needs to feel happy in life so they could do their best to give that to her and help her feel at home at the new place. He was so patient and caring. I later discovered that every person I have been in contact is also the same. The room is simple and pleasant. We are allowed to add to it and make it hers. Everything is safe. The programs are fun and keep her stimulated. The food has been a nice surprise after months in hospital she isn't complaining so much. Fresh baked muffins most mornings from a satellite home. We enjoy the courtyard and have sat out on the balcony to look at stars. This is the first time in years I have felt I have time with my Mom that feels natural, like we are home. I toured many homes before choosing and ten made my list. There are good choices. We chose this one for proximity to my siblings and I and of course the place itself and the amenities offered that suited my mother's tastes. All I can say with the most gratitude I can muster on this page is a heart felt thank you to all at The Post Inn Village for the love and work they put in that makes up life there. You have one of the most important jobs. This is where people spend their last days and deserve to have dignity, care and freedom to be themselves. I highly recommend this place.

Tried writing this on Google a few months back but for some reason my review only shows up for…read moreme... hmm let's try this again... My grandmas health SIGNIFICANTLY went downhill since living here. When she first went in she was sharp, having great and clear conversations, zooming around in her walker. Other people that were living there that were younger than her seemed old to her. Now her mental and physical health declined so much. She is now in a wheelchair and can't walk or get up on her own. Probably because the staff finds it easier to just push people around and have them stay put rather than take the time to actually help them walk and let them roam free. Because it seems that these people forgot that MY GRANDMA pays to LIVE HERE AND BE FREE. She is not a prisoner although that is how this place likes to treat her. This is supposed to be her HOME where she can roam FREELY, see the people she loves, and LEAVE FREELY. She's kept in her cage because they won't allow her to leave her "home." She was alone for Christmas because if you take her out of that place they will not allow you to bring her back. She is now having memory issues and has troubles keeping conversation now because she's locked up in a room all day and can't see her family members. SO SO SAD. What I find horrific and hilarious is that they have a sign up in their lobby saying what their residents rights are and that they stand by them. HA. They go against SO many of them its ridiculous and heartbreaking. My grandma has also complained about the staff members treating her poorly but no one ever listens to her. They do not treat her like a human being. DO NOT, I REPEAT, DO NOT EVER LET ANYONE YOU CARE ABOUT LIVE IN THIS DISGUSTING, TERRIBLE PLACE! This place doesn't even deserve 1 star. I feel so heartbroken for my grandma being here and for every other person that has to be stuck here. This place and the staff here disgusts me and you should all be ashamed of yourselves. Karma will hit you. Here's an update... when trying to call them to figure out what the rules are for seeing my grandma they say they need to know who I am before answering. They make up rules for different people wanting to see their family members. I said I just want to know what their rules are for everyone, after being told a bunch of contradicting nonsense she told me I have to speak to the floor my grandmother is on (which i was already on the phone with because that's where they transferred me) and when I said what floor she was on and asked if I could speak with them i was hung up on. So yeah, pretty much they seem to enjoy making it difficult to see your family members. I wouldn't recommend this place for anyone. Makes me so sad.

Pleasant building. Great staff. Tasty meals. Just no parking! ! Tip, send Emails to your…read morecouncillor. Area has tons of fun stores and lots of places to take interesting walks. The roof top garden is a treat. Seniors will love the place.

My father is a resident here. He was fortunate to get in, however be prepared for the 6 YEAR wait…read morefor a room to become available. It is very clean and the staff are the best. They are caring, attentive and ensure the residents are as comfortable as possible. There are a few rotten apples on staff but overall they are fantastic. They have activities for the residents, a tv room, an activity room, reading room. The resident Doctor is kind, very knowledgeable and available when needed. Overall this is the best LTC home where all rooms are private.

My mom is a resident at this home and after visiting many other homes before being accepted at…read moreKensington Gardens, I must tell you that I can attest that this is an amazing place. The staff is very friendly and caring and due to the language barrier, whenever they dont know what is bothering my mom they will call us so that we can talk with her and find out if there is anything that they can do to make her feel better. They always engage the residents in different activities, for instance, they decorate the Christmas tree together, draw, plant vegetables, hold music shows, paint vases, etc.... Hope Kensington Gardens continues to offer the quality care with the dignity our senior family members deserve to have, for many years!

My Mom has been here for several years, and progressed from cognitive impairment to moderate…read moredementia, moving into a memory care area. The staff here are uniformly incredibly kind and caring. They are very attentive to infection control, as demonstrated by their stellar record during the covid pandemic. Even when Mom was very difficult they did not waver in the supportiveness and empathy. To us the food is OK but Mom has been completely happy with it. The are terrific at communicating with family and very responsive to our requests regarding our Mom. You can feel very comfortable moving here.

Worst Hostel I've ever stayed in. DO NOT go here. They keep…read morefluctuating prices and do not even have the decency to tell you! They only care about money. Very poor service, dirty bedsheets, broken chairs, dirty washrooms, and bedbugs! Yes, that is right bedbugs. The place is filled with cranky old people and the staff there is absolutely rude and pushy. DO NOT STAY HERE!!!

Thistlecreek provided care for both of my parents in the past several years. They were professional…read moreand caring and the management went over and above to help with what often proved to be very difficult scheduling and circumstances. The care the PSW's provided is difficult to put into words. I have a entirely new respect for the term "PSW" and who these woman, and men are and what they do. The care, companionship and friendship they offered was second to none and made both of my parent's final journey a happier and safer one. I highly recommend Thistlecreek and their team of exceptional PSWs to care for the people you love. My family put their trust in these wonderful compassionate caregivers and would do so again in a heartbeat.