Recently received a call a few hours before the appointment. Was switched to the NP the previous…read moreappointment bc Dr was not in the office and then the next appt was canceled. Ongoing billing issues- received a bill from office from 1 1/2 years ago that was confirmed paid. Then office said it was a different date of service (17 months ago).

Very happy with this doctor and staff. I felt very welcome and at home. I look forward to…read morecontinuing my association with this office.

Internist/pcp. Amazing care. I have been with Dr.Herbowy for over 10 yrs. Has been phenomenal…read morethroughout the years with providing me proper treatment ,including referals. Never feel rushed. Excellent communication. Always feel informed of treatment plans.

if I had a gun to my head, I would never tell anyone to schedule an appointment and Dr Herbowy's…read moreoffice, let alone with Dr Herbowy himself. He is a horrible doctor with no bedside manner or personality. For the past several years that I have gone to his office I have had the unpleasantness of having to see him maybe two to three times, and that was forced upon me because the nurse practitioners were booked. I have purposely gone out of my way, even when extremelyy ill, to avoid having to see him. Below is a message that I sent him today 1/19/18 It is in response to him sending me a message that I would be dropped as a patient after I used a curse word while speaking with a nurse who was incapable of helping me yesterday. "No need for your message, because in case the nurse didn't relay all of my "vulgar language", I had also stated that I would no longer being using your office. For the several years that I have been to your office, Dr Herbowy, I have had the unpleasantness of having to see you maybe two to three times, and that was only due to the fact that none of the nurse practitioners were available. You're a horrible doctor with no bedside manner or personality, so I purposely made all possible steps necessary to avoid making an appointment with you. Please relay to Casey that the pearls, which I have repeatedly told your office and any provider I have seen that they do not work, have of course... NOT WORKED SINCE PICKING THEM UP LAST NIGHT! I went to the hospital thinking I had pneumonia because of all the symptoms I had, one of them being my cough. A cough that has pulled all of my abdominal muscles, has me seeing stars/specks of light, is causing migraines and making it feel like I am going to pop a vein in my head, is making my ribs and back feel like they are going to crack, has me on the verge of losing my voice, and to top it all off... I am unable to hold my bladder!!! I am literally wetting myself as an adult 26yr old woman because neither you or Casey could be bothered to be professional health care providers and help me with a cough syrup or any other kind of suppressant besides the pearls. You are a horrible office and I will be writing reviews everywhere that I can and will be contacting whomever I need to in the U of R network. -Kayleigh"

My husband has been a patient there for over 25 yrs, Dr Bayer has retired and he is missed…read morehorribly. As happy as we are about the retirement and merge with RGH we have found it very difficult to make appointments and the wait time on hold is way to long. We have not been able to schedule an appoint with Dr Brown that isnt 2 months away. We prefer to see Nurse Practitioner Elaine. May be time to find a Dr closer to our home.

I am a patient of Dr. Mark Brown at Jefferson Family Medicine. I love him! He is very kind and…read moreknowledgeable. He spends time listening to your concerns and addresses them. The staff is great too. They are friendly, efficient, & professional. You do not have to wait long to get an appointment. I have never waited more than 10 minutes to be seen by the Doctor. Also there is adequate staff and they know what they are doing. The office is always clean and comfy with nice decor. The office hours are from 8:00 AM to 5;00PM and they don't break for lunch. I can't say one thing bad about this place. I love it here and would definitely recommend this office to anyone seeking excellent medical care.

Great primary care Physician, Dr. stays on top of issues and I even fly back to be treated with…read morehis insight and help. What a credit to the medical field.

Dr. Caifano is a great doctor. I have been with him for over 25 years. He has never steered me…read morewrong always pointed me in the right direction. If there was something he felt I needed recommended specialist to me for different problems. I had very personable very caring I can't say enough about him

0 stars. Dr. Robert Caifano is a horrible excuse for a doctor and should have his medical license…read moretaken away. My grandmother unfortunately had him as her primary and weeks before she passed away was complaining every day about pain and problems, with NO HELP from what was supposed to be her "doctor" - the one who took an oath to care for his patients. He rushed her off the phone, had no time to listen to her concerns and wrote her off as another number. Unprofessional, rude, no respect at all - would not recommend him if he was the last doctor on Earth. Do yourself a favor and DO NOT go to this practice or see ROBERT CAIFANO! You will end up dead like my grandmother.

Cardiologist..so far they've been great and Dr Kharza had assumed my care and I liked him…read morealot...then they moved him across town..fortunately my cardiology issues are fairly stable now but I will continue to be a patient at this location on canal landing.

I didn't want to give Dr. Patel any stars. On May 14, 2013 I was told that they wanted to do an…read moreangiogram to check on some blockages that were previously diagnosed. My blood work was fine and my ekg was fine, so this was not an emergency. I have had two other angiograms at Rochester General Hospital without incident, so this wasn't my first time. I asked the nurse immediately after they told me, if they were going to sedate me. I have had many years of poking and proding done to my body, and at this point I get anxious and panicky. I told them that I needed the sedation to prevent "freaking out" on the doctor. I was assured that they would sedated me, and that his nurse would explain things to me when we got to the room. That was my first flag. They tried to locate a site for a second IV, and were unsuccessful, thoughtout their attempts, I was anxious and kept asking about the sedation. Again, I was reassured that it would ok. In my last two experiences, an anestheologist and the doctor himself/herself would come into the room and inform me about the aspects of the procedure and what to expect. Nothing like that this time. While in the room the anestheologist would advance some of the sedation to relax me while they wheeled me to the room where the procedure would take place. Again, not this time. I arrived at the room, Dr. Patel was there with the nurse that accompanied me there to the room, and about four other people. I was getting nervous, and asked again about the sedation, while they were rubbing the "blue" alcohol on my right arm and groin area (the targeted place was right arm, the groin was prepped just in case). Dr. Patel blurted out "Well, with this new Obamacare, people are going to have to deal with alittle pain now and then." I was shocked by the comment and I replied "Pain? The pain isn't what is bothering me, it's the panic attack I will have if you don't sedate me. I can deal with pain, but I don't want to freak out on you and I will" After that exchange, he asked me to raise my right arm so I complied. When I set it back down a saw a young man come into my sight and I asked him "Are you the one that is going to sedate me?" As I said that he had a confused look on his face. Then Dr. Patel asked me how long I had been diabetic, just as he asked me, I felt a sharp pain in my armpit. I said "DID YOU START"????? I started to panic, I clammed up and my breathing got quick, I tried to remain calm. Dr. Patel snapped at me "That's why I don't sedate, I want you to feel what I'm doing" I was never told he didn't sedate, I wasn't told either way up to that point. I began to hyperventilate, luckily I didn't trigger an asthma attack. The nurse kept asking me if I wanted to hold her had, I kept slapping her hand away. I did not want to be touched!! Voices kept saying to relax. Too late! I was in a full blown panic attack and Dr. Patel kept going, shoving the cathetor in my heart, I could feel it clear as day. He finally yelled for someone to give mesome Versid. Whatever dose I was given was't working, I still was in a full blown attack, I was shaking and scared. My adrenaline was sky high, I could feel it. He finally ended the procedure and grumbled a few comments. I was asked to slide over to the other bed and was taken to the recover area. When I got there my blood pressure was extremely high, and I could not slow my breathing no matter how hard I tried. Dr. Patel came in and asked "Why are you doing this?" I couldn't answer, but my Aunt who was holding my hand said, "Because you didn't sedate her!" He replied "I don't like to sedate during this procedure, it's not necessary." My Aunt said that I had been sedated two other times and he snapped "I don't care what they do over at Rochester General, this is how I do it here!!" My breathing finally calmed, my blood pressure came down. I was taken back to my room and given an Ativan to relax. The Versid finally took affect, I fell asleep finally. Meanwhile, today is May 26, 2013, I have a huge bruise on my right arm, and my arm aches, I think while he was cramming that cathater in my arm and heart, the vein was clamped down and he continured to shove it in. My arm feels like the nerves are damaged. I will be making an appointment with my neurologist this week to make sure he didn't damage my nerves in my arm. I am completely disgusted by Dr. Patels, lack of compassion, his political comment which made absolutely no sense to make during that exchange, and his unprofessionalism. What motivation does Dr. Patel have not to sedate a patient for this procedure. The sedations used, keeps the patient calm, but awake enough to respond or react should the doctor need to communicate. His insistance not to sedate served him absolutely no purpose and put me in a possible life threatening situation. Isn't patient care and comfort the most important thing?

Friday afternoon! Recovering from a cold and my ear is getting that clogged up itchy feeling. I'm…read morebetween docs so Urgent Care it is. I chose this one because I was hoping it wouldn't be so crowded being away from Rochester and it wasn't. I checked in - completed my paperwork and was seen in less than an hour. In fact, it took just as long to get my prescription picked up! Hopefully, I don't need them again but would return if I needed too!

Went here for urgent care, receptionist was nice, clean facility…read more Waited there for while but it was worth of wait. I will def come back here when I need to!!

I love this office. We moved across town but still come here because we love Dr. Robinson. The only…read moredownside is that the receptionist/office manager is rude EVERY SINGLE TIME, WITHOUT FAIL. The most innocuous thing is the most major inconvenience to her and she is not afraid to let you know about it. She's terrible guys, please get someone new or have a conversation with her.