I had such a great experience here. Jennifer P was always such a great help. Jennifer always made me feel comfortable. I would highly recommend to get your braces a done at this location. Thank you Merced Western Dental. read more

My husband has had 3 appointments with them because he has been having pain every time he goes they reschedule his appointment so he still hasn't been seen read more

I've been waiting for over an hour for my ortho appointment. This is ridiculous. If I could give 0 stars I would. This is my second appointment here and the first time I was here I waited an hour and a half. My second appointment was canceled because I would be 15 minutes late. Now here I am at my rescheduled second appointment waiting an hour! Makes no sense. I wish I read the reviews before I agreed to get my orthodontic work here. Do not come here. read more

I started off with a attitude and Ruth still helped me with the most efficient customer service

This place did my x rays right after I got here, then I sat for 2 hours waiting to get seen for a simple clean. I walked out. Don't recommend read more

Please research your dental facilities before you decide to go to one, in general western dental deserves no one business. I have been to this office sadly too many times, they have had me wait up to three hours for my appointment. The staff are very unprofessional and talk to each other like shhhhh.., They tried to upsell everything, knowing that a majority of their clients have Medi-Cal .. The work they do is low quality and the supplies they use are low and as well ... Their turnaround rate is very high and I can definitely see why .. if you do not have to go to Western dental I would highly suggest not to go to any Western dental It had been too many times that I called and was waiting on the line for 45 minutes only to be hung up on, but I owed $100 and they called me probably five times a day Smh I would never recommend anyone to come to this establishment and I am so glad that I don't receive any type of service here anymore read more

This location at the office made me feel so welcome and that they cared. Maria (staff member) made me feel so much better because she was so respectful and polite. Thank you guys for showing up when I needed help and making me feel so welcome. It was a pleasure read more

zero Stars if i could worst service ever literally got here at 11:00 for my appointment now it's 12:30 I still haven't got seen or anything there letting everyone go before me I don't know why am I last when i been here before everyone else I guess blacks go last here read more

I am very disappointed came to my appointment at 2 o'clock and I was questioning if I had PPO or HMO I was told I had HMO when I thought I had PPO. The front desk girl told me if I needed to cancel there is $175 cancellation fee I told her that if I'm going to have to pay 175 I'll just get it done. She told me she'll have one of the girls give me paperwork to fill. I said OK I'll call my insurance to see if I'm on the right plan. No one gave me paperwork to fill out. I asked her if I was still going to be seen she said no because the next appointment is going to come soon and that I would have to pay the cancellation fee. I question why because I said I would just go ahead and get it done from the get-go so I left this clinic not being able to be seen when I'm in pain. Having to look for a new provider. Very upsetting because I gave up work hours for recuperation time. zero read more

if u have an apt at a certain time be prepared to wait 2 hours more they don't care ‍ so unorganized and read more

Update: Very disappointed in the generic reply from this company. But proving my point that they don't care. This place deserves to be shut down! Absolutely disgusting how they treat people. If I could give negative stars I would. They don't even deserve this one star. My son had braces put on. They don't even allow the parents back to see what's going on. My son is disabled and they put in an expander without even informing me. When I took him in to see if he needed braces they didn't do any x-rays, they said he would need top and bottom braces and retainer. Our 3rd appointment some girl put in an expander without my knowledge and put it in wrong and the orthodontist didn't even check it. My son had it in for 3 weeks before one side fell out. They tried to blame me for it, and I don't play that crap! I told the orthodontist that the expander was never discussed because I would have asked for it to be postponed till summer since my son does speech therapy. This orthodontist I guess is a freaking speech therapist in her spare time, cause she tried to tell me that the expander doesn't affect speech (Newsflash, it does). Google it. Today we had an appointment for them to put the expander back in with the promise that the orthodontist would do it personally. Our appointment was at 11am, we checked in at 10:50am. 11:15am I asked how much longer till my son would be called back and MIA (we'll get to her in a second) said there was one person ahead of him. Please tell me why the called 2 people back and 6 more people just walked back there like nothing. 11:30am I go up and ask what is going on. Little Ms. Mia said someone would go check, and no one ever came back. It's like a freaking black hole in the back. I had enough and asked to talk to a manager. At that point I told them to take the damn braces off and refund me my $5,000 that I had paid IN FULL to these clowns. The first time I saw Mia was a couple appointments back when she was being hella rude to customers who came in without a mask. I even informed corporate when they asked me to rate my appointment. Well today Mia was having a bad day. And felt the need to get rude with me and my husband. She thought she was real cute rolling her eyes at us and blowing us off. When I asked for my refund she tried to play stupid (or maybe is that dense) and I told her to get the manager. She got up and started to roll her eyes and give me dirty looks. So I informed her that she could keep rolling her eyes at me and I would be more then happy to fix that problem for her. She wants to act like she is all big and mighty, but she sure did hide in the back like the punk she is. DO NOT GO HERE. It's a ripoff! They don't care about you, they don't care about doing a good job. The front staff is to busy acting like their in high school gossiping to even help you. They have under qualified and unqualified people working on your mouth and the orthodontist doesn't even check to make sure it's right. This place is a joke, and I will be contacting State about this location. read more

Western Dental & Orthodontics - General Dentistry Near Me - Merced, California

DO NOT GO TO THIS DENTIST!!!! Pure robbery!!!! NO VAYAN A ESTE DENTISTA!! We have medical and we were told they approved our cleaning once we got there WITHOUT TELLING US ANYTHING they told us they could only do half of our month and the rest would be 500!!!! on top of that we waited two hours!!!! RATEROS!!!!!! read more

The quality of care is so bad like actually. The office is so disorganized. I'm sitting here listening to a woman telling the people at the front desk that she's in pain and the people at the front are downplaying it. They had a sarcastic attitude the whole time too even though they're the ones causing all these problems for everyone. While I was talking to them, they talked to me with a blank look like I was some unstable person that has no idea what I'm talking about and that is so weird. I try communicating effectively and they cut you off just to rile you up and make it seem like you don't know what you're talking about. Like what are the computers for then? read more

Today is March 17, 2022 with an update: https://share.newsbreak.com/osz0y1p5 Man complains about bad to no service from Western Dental taking to the street his guitar in protest. read more

I just moved to Merced. Brand new customer trying to go to Western Dental here on West Olive Ave. Receptionist was extremely rude was a very bad impression. Refused to help me and did not care. I highly recommend you keep looking or change who you go to see. This reflects on every dentist there. I contacted my insurance company immediately and changed to a different facility. Big improvement so far. read more

If I could give it 0 stars I would. Coming here is actually mind-boggling crazy. My appointment was at 10:20am I'm leaving just now at 1:02pm. I sat for over an hour and a half JUST on the damn dentist chair waiting for someone who clearly did not bother to take their job seriously. When they did come by after mind you an hour and a half, they told me my insurance wasn't accepted for a specific treatment, and that I was going to have to pay out of pocket. So when explaining the treatment to me beforehand and BEFORE having me wait hours upon hours, you NOW want to tell me my medical isn't going to be accepted. Ya, fuck this office. read more

Customer service wants you to come in. But will not bother to contact your insurance company. To see if you visit will be covered. They are NOT customer concerned. Only wanting you to come in so they can stick you with a bill. read more

Do not use this office! My wife is hard of hearing, and (although she reads lips) requires an ASL interpreter when she is being seen by a medical provider, especially. I typically make the phone calls on her behalf because I'm persistent in advocating for her. When I called and made an appointment, she had already been in pain for a while. I scheduled one for 2 months out. We have both learned to check in right before the appointment to get a guarantee that there will be an interpreter. Good thing, too, because we would have driven an hour for that appointment, and there would not have bèen an interpreter. I called 1 or 2 days prior, and the receptionist said there wasn't one, I asked if they had even called to get one and I guess they called once, didn't get it set up, then just gave up. I reminded them that CA law requires them to provide equal access to all patients. She couldn't respond. I asked to speak with the doctor, and when he came onto the phone, he would actually talk over me and not let up. When I was able to get a few sentences in, I reminded him that if he didn't provide an interpreter, that would be prejudiced against my wife. He kept insisting that she keep her appointment. (Sidenote I'd you're not familiar with some of the nuances of living as a deaf or hard of hearing person, not all of them read lips. Not all of them are able to use their voice. It's no different than a Hispanic person walking in and not knowing any English, or anybody else whose first language is not english) This guy had the audacity to accuse me of not caring for her health by not having her come in without an interpreter. I responded by saying that I was the only one advocating for her. Needless to say, we went somewhere else. They didn't provide an interpreter either by the way read more

Absolutely horrible front desk. Was canceled on numerous times without notice, or a call. At least 5 times. They wanted me to wait 11/2 hours because there employees took a late lunch, I have waisted so much $ on gas just because they can't pick up the phone and call saying they were canceling. I'm so pissed happening way to much, I should've listened to the others who said find another, read more

Here I am yet again writing another bad review, if it wasn't for my braces I'd be long gone. I have an appointment for a root canal with a specialist on Friday and a cleaning which THEY rescheduled. Upon arrival to my Monday front desk said there was no specialist and they couldn't take me in cause ortho wasn't in. Unprofessional unorganized!!! Not only that the "affordable prices" bunch of scam. Please go somewhere else read more

They SCAM you I was charged $2000 for something I DID NOT need and they want payment up front beware of this place!!!!! Even after telling the lady leslie or whatever her name is that I wanted a refund she said she couldn't do it! More like WOULDNT and didn't want to do it so now stuck paying this! DO NOT go here besides all that you wait hours for anything! You're safe somewhere else! read more

pésimo servicio, algunas personas que trabajan hay con muy poco profesionalismo, no te informan paso a paso con el contrato solo te dicen que firmes y firmes y te cobran los pagos, tuve una muy mal experiencia mi primer día y segundo día con ellos que me arrepiento tanto de haber ido con ellos que ahora no quiero ningún servicio de ellos y tengo que terminar mi tratamiento de braquetks por que si no me cobran mas de 2500dles por retirarmelos, me arrepiento tanto de haber ido hay, si me hubiera informado antes con las reseñas que están aquí no hubiera pedido los servicios de ellos y veo que no soy la única que da malas reseñas de ellos así que si estás buscando una clínica no te recomendaría esta por experencia propia read more

I don't understand why this place is still open? Who do we call or who do we talk to because this shit is ridiculous! They need to shut this place down. The "specialist" they bring in who only comes whenever he feels like it, it seems cause they tend to reschedule over over over again. We had this appointment set for June 21st and here we are barely getting this appointment in because of how many times they rescheduled. Sometimes even when you're already there they reschedule you. It's absolutely absurd! That same "specialist" today literally had my fiancée in the chair waiting for her procedure, she paid and she signed everything and let me tell you after waiting on him a while he came in told her about the process then he left said he'll be right back and this man NEVER CAME BACK !! Someone else went and they brought her to the front to tell her he wasn't going to the procedure anymore. She was shocked, asked why and they said that the contract wasn't sent over to him. The receptionist was also confused because she said she literally sent it over I mean I get it cause why else would they have called her in put her on the chair and he even went in to talk to her about what was going to be done. So tell me how the hell??? They went to ask this "specialist" to see what had happened and the lady came back and said "no he's not going to do it and he's actually getting mean about it" This "specialist" only comes twice every 2 weeks I'm told. He can't even do his damn job right what in the world!! I'm so mad at how unprofessional this man behaved. Avoid seeing him at all cost . Avoid this whole place at all cost !!!! Save yourself the money and most importantly the TIME !! Go find a better place with people who actually want to do their jobs. read more

If I can give western Dental Orthodontics 0 stars I would. Michelle, was probably one of the worse persons who gave horrible service! Leaving me and my sister in law who is underage in the room, while she wanders off to talk on the phone for 30 minutes! She would see me get up with my bag and immediately opened the door to proceed to make it seem like she was going to attend us but wouldn't. She would laugh, and talk on the phone like if it was her time and not ours! Made me apply for a credit page to pay for braces after I said I didn't want, & didn't know we had to have the money upfront for braces. Do not recommend coming here unless you're trying to get graces with no check up, and get scammed while they waste your time to be talking on the phone. PS. They called 3 times the day of to keep rescheduling the appointment wouldn't recommend this place even if it was the last place on earth. read more

Ayooo Shannley is the pure definition of what a dental assistant should be. On top of that she is an amazing human . I am a big dude and one thing is sure I am scared of the dentist but Shannely went out of her way to make me feel safe and comfortable. If you don't give her something to reward her hard work. I'll be on the next ABC 7 news channel complaining. read more

The service of this office is absolutely terrible. I come in for an appointment, I have to wait 4 hours just to get told my doctor isn't there and I have to reschedule. Another time I had to wait 6 hours just to get rescheduled a different day. They don't know their own appointments. We live two hours away and they don't bother to tell you they had to cancel, they just tell you when you get in, this has happened over twenty times over 2 years. They tell us if we keep missing appointments my braces need to come off but, they are the ones cancelling the appointments. They only get you in a minimum 2 hours after your scheduled time. I'm just going to give a review after every single review until they can get my stuff over with. read more

Longest wait ever, service is crappy. Call center always makes the wrong appointments. Dentist isn't even good enough to wait that long. "Loses paperwork or information on client and have to restart care all over again. Doesn't bill everything to insurance so you end up having to pay out of pocket! Would never recommend. read more

Great atmosphere at this location. Shanna was extremely helpful and kind. She made my day. Couldn't help but think about old experiences at other dentist offices where I'd go in terrified. Every time I go now, I'm calm knowing that Shanna is there. Now I'm confident when it comes to all of my dentist appointments. 10/10 service. read more

Service is horrible I go in for my appointment at 12pm and end up getting helped at 3pm. The waiting is extremely long. These past months for the braces department they have been working about 2 days a week only and keep pushing appointments months behind because they keep missing days of work. Braces department needs a lot of improvements. read more

The costumer service at this Western Dental is amazing , I was helped by Llisela she was very patient & helpful with every need & question that I had. read more

front desk receptionist, super passive aggressive.Not welcoming or helpful . . they take caramel macchiato and caramel Frappuccino is more serious than anything . maybe it's because I am a LGBTQ POC ! stay away read more

Western Dental & Orthodontics - Put on hold after leaving a message for the dentist 2 days ago - General Dentistry Near Me - Merced, California

Worse dental office to visit. Customer service is at worse level. Not even 3 patients in office and 5-6 employees just talking in the back while people are waiting and phone is been ringing for last 30minutes. Probably close to 2 hours wait with appointment with no patients in lobby and employees are just talking. Worse place to visit for dental services. Don't go here any cost. Time is money!!! read more

Keely was super nice and very welcoming! Great technique for a Painless experience highly recommend!

amazing experience I'm one that's had some bad experiences since I was 11 years old I'm now 70 and scared but with Dr Gill and Keely as the dental assistant I had a great experience I highly recommend them read more

The ladies in the front desk were amazing and very helpful. I've been needing dental care and came in today for a little more information about payment plans they explained the different methods of financing that is offered and were great. It put me at ease knowing I may not have to do any money down during my first visit and can possibly do same day treatment. read more

Awesome staff. Very welcoming. My son received his braces there and the orthodontist is very friendly and make him feel really comfortable.

Andrea is awesome. Love her pink mask fashion. One of the best teeth cleans I've had. Can't forget about my cousin Evon. Her X-Ray game is up there Love western dental read more

Experience with the front desk is always unpleasant and rude but DA. Keely made my visit very comfortable and kind. I was in a lot of pain, she was very gentle and accommodating, extremely grateful for her kindness read more

Yervand did great job! Best dental hygienist ever honestly He was very professional and did great cleaning. Will definitely come back to see him again read more

I just visited western dental in Merced on G st. This office was formerly Access Dental which had extremely friendly staff, reasonable wait times and easy access to appointments. However, my experience at western dental was nothing like that. I had an appointment today at noon which I arrived 5 minutes early for, they had me fill out tons of paperwork which they could have asked me to come in early to fill out. Note, they do no actually check you in until you complete all the paperwork. After waiting for an hour I was finally taken into get x rays, the x ray tech was friendly, but it was obvious this was her first or second time and it took 30-40 minutes to get through all x rays. I was finally placed in a room and told that the dentist was on lunch and I would have to wait, mind you at this point I was already 1.5 hours past my appointment time. After another 30 minutes I was finally seen by the dentist. I told him my jaw was in an incredible amount of pain, he said he would refer me to a specialist, fit me for a mouth guard and also get me some product for my gums. He then left and I waited and waited and waited some more. I was finally talked to by billing where we discovered my dental insurance that use to cover cleanings and x rays through access dental no longer would cover the same procedure under western dental and I would have a large bill of over a thousand dollars. I would like to note here that my dental insurance never changed. At the end of this horrible office visit, I left with no cleaning, no mouth guard, no gum product and I was forced to pay for x rays. I would just like to stress how disappointed I am in your company and your policies. Your staff seem miserable, I wasted my entire day off and I still have undiagnosed jaw pain. What a waste!! read more