I'll have to say is WOW! Was in no way disappointed with our Heart In Home Property Rental. Will…read moredo it again dan

I'm an out of state prospect hope to soon be an active client of Heart In Home Property Management…read more In my efforts to find the right residence and/or income producing property (and finally make a move to this beautiful area), Sonya has been one of the most helpful, understanding and patient contacts and I would not hesitate to recommend her to anyone looking to rent or utilize management services.

I rented from Valley for 2.5 years and they are the ONLY company I would ever rent from in…read moreBigfork. The stories I've heard from friends renting from private landlords are horrifying. Shannon however always has been more than fair to my family as a tenant. She is such a delightful and kind person and yet so professional. She trusted me when I was slandered and I'm glad and thankful she did. This woman is smart! I don't know how else to say it. She knows people. She can tell a good tenant and a bad one and looks beyond the surface. She has mastered the art of dealing with owners and tenants in a job that typically requires favoring owners. She makes both parties feel seen , heard and cared about. If I ever come back to Bigfork Shannon is who I will call!

If I could go lower, I would. The neglect shown by this company's employees (both full time and…read moresub-contracted plumber) cost me over $10,000 in damages in a single year. We recently completed a 1-year agreement to manage our longterm rental near Bigfork...with Valley Maintenance & Property Management in December of 2021. Last week (middle of March 2022), we finally finished fixing the damages caused by a water leak that was allowed to persist under our kitchen sink...even after the tenants reported the leak not once, not twice, but three times to the Shannon at Valley Maintenance. The first two occurrences were back to back in December 2020 and January 2021. Those two "fixes" resulted in $1200 and $1300 plumbing bills, respectively. The last occurrence, Shannon and the Valley team...informed the tenants that they were "washing their pizza pans too aggressively" and that the water under the sink was from them...not a leak. Nothing was accomplished to fix the water pooling under the sink at that time. In July of 2021, during our annual walk-through of the property, the tenant brought the water leak issue to our attention (note: this was more than 6 months after the initial complaint). Upon inspection of the area under the sink, it was obvious that there was still a leak (see pictures) somewhere that was causing significant warping and damage. Unfortunately, it was too late to salvage the entire section of kitchen cabinetry, sink, and faucet. After calling the folks at Valley, and insisting that they get a plumber out to find the leak...We were assured that the leak was finally stopped (due to a corroded pipe beneath the sink)...and then provided another $340 plumbing bill to cover the "fix". We now had been charged nearly $3000 for a $340 fix. After several inspections and insurance adjusters, it was determined that this single leak, that was allowed to persist for 6 months, would not be covered by normal homeowners insurance. When a leak is allowed to persist, the insurance company will label it as "improper maintenance" or neglect (ironic that they use the word "Maintenance" to deny my claim...as it is in the property management company's title). After several back and forth emails with Shannon, we decided to email the owner. When we approached Mr. Keller, the owner of Valley Maintenance via email, to inquire about Valley Maintenance's insurance covering the cost of the damage...we receive a reply that consisted of mostly deflection of fault and a regurgitation of the story told by Shannon. The owner at one point said that he would check with his insurance to see if they would cover it, but never got back to us. We have received zero compensation from Valley Maintenance for the damages to our home under their management. This was a chance for a company to "do the right thing"...but they failed. I have completed all the fixes to the home since the expiration of our contract with Valley, to the tune of approximately $10,000. Icing on the cake...during the last month under their management, I asked Shannon to arrange a fall yard cleanup. She delayed and/or forgot to arrange this service until the last week of our contract. She then told me that it was completed "at no cost to us"...We had before and after pictures taken...the yard was never cleaned up. Just an overall poor performance...I expect more from Montanans. Hopefully, they have put fixes in place to avoid this again. Until then... TAKE YOUR BUSINESS ELSEWHERE!

the fire alarms are all diffrent type of batteries so when the alarm starts beeping the tenant has…read moreto drop $50 on different types of batteries to make it stop beepin. I'm paying way too much in rent to be ok with this. the landlord need to act more responsible and either change the fire alarms so they all take the same batteries or send maintenance with batteries to change them so that money is coming out of the landlords pocket not the tenant. this is just one example of how terrible they are at taking care of the property you all should be ashame.

I made an appointment to see some storage units, they kept me waiting for over an hour, nobody…read moreshowed up, nobody called, nothing. Extremely rude and unprofessional, and then I called them and was rude in turn. Terrible.

This company requires that you fill out an application and pay a $35 fee prior to ever seeing the…read moreproperty. I don't even know if the property would work for me if I don't see it first. To me that's a terrible thing to do to people, making money off of the application fees just to see the property.

After you get moved in they are a nightmare to deal with! The lady that is usually at the front…read morecounter is very rude and demeaning. I went in to ask a simple question that had nothing to do with personal details of my daughter's house since she has learning disabilitie. she was very rude to me and then right when i left called my daughter and proceeded to tell her that she is an adult and needs to do things on her own and that if she cant then maybe she shouldn't be on her own. My daughter didn't even know that i had been in there. At move out time we had another similar incident with the same person. we asked a simple yes or no question and got a run around with very degrading remarks. when you ask to speak to the owner Jill she is always "out of the office" and they refuse to leave her a message.

I do not recommend renting from glacier management. The person who runs it is very rude and when we…read morefinally moved out because we no longer felt safe there they made it very difficult. Our own personal experience was horrible and from the many many years me and my husband have rented from Boston to California to here in Montana this was thee worse experience ever. I do not recommend them.

From the owner: We specialize in property management in the Flathead Valley. We strive to provide excellent…read morecustomer service to each and every one of our residents and do our best to provide accurate and helpful information to non residents as well. While we don't claim to be able to satisfy every person 100% of the time, we work hard to set a positive example for property management in the Flathead Valley.